I think that this course is really awesome. I had some prior knowledge going into this course because of playing video games all the time, and just working with computers. The names of hardware like CPU, SSD, RAM, and other components were familiar, but I never really knew what they meant, how they were used, how they were compatible and exactly how they all worked. Now I do. I really think that this has helped me get much in developing my interest for a career in IT, and I can't wait to see what the rest of the courses hold in store for me and the other students.

I believe this course is perfectly set up for someone who has beginner to zero knowledge of IT technical support skill or background. Myself, I picked up very useful resources to explore further and found value in the content of this course. I have already recommended this course to others, even those who already have this knowledge but to achieve a certificate anyhow. Thank you for designing this course and offering them.... I am working forwards on learning more in the diverse field and seriously considering a computer science degree going forwards.

C. Peters

This is one of the best courses I have ever enrolled in. This course is wonderfully designed by Google & Coursera, and my special thanks to the professional experts of Google who not only taught but also demonstrated the way to do work in IT support and the best part is the qwiklabs (the Virtual Machine) where I can practice the things I have learned. Not only that the instructions are also mentioned while doing any assignment in qwiklabs so it made me more confident, If I stuck in any step so I can read the instructions and I can easily finish my assignments.

This is the first online course I ever made it completely through. Google did a great job with the selection of their instructors. They also did a fantastic job working with qwiklabs to develop easy-to-use and accessible tools to simulate real-world issues virtually. I really enjoyed this course and the entire thing took me about a week to finish committing about 3 hours a night and my weekends. If you're a technical person this should come pretty easy and if you're not Google does a really good job explaining the fundamentals of IT and how to put them to use.

I am currently a full-time student studying Information Systems in a Bachelor's program while working part-time as an IT intern. As someone who just completed their A+ certification, this material was somewhat simple, but (and it's a big "but"), I have absolutely loved this coursework. The material is presented in a friendly and digestible manner that would be approachable for any IT novice.

My favorite by far was the class in Troubleshooting and Customer Service. I learned a great deal and appreciated the role playing and scenario-driven style of the material.

so proud of myself for this STEP! Thank you Google and Coursera for this well made course. My constructive criticism upon completion would be that there are a few typos on certain slides was 1-4, many of the test questions weeks 1-4 were phrased in dialog or verbiage that was not necessarily how it was relayed in the courseand as a new it student it felt difficult- notes are important! Also. I believe future students would benefit from the Glossary being at the front of each chapter. I know it would have helped me in the way my brain processes new material.

This was a very well constructed intro course into the IT world. I was a bit skeptically about online classes as I have never attempted one before. I thought I would be easily distracted and even messy considering I have never been a great note taker. The videos, the captions, the ability to save notes/sections of video by simply following along and clicking a particular area is PHENOMENAL! The hands on training and being in the comfort of your own home, and seeing RD in action is wild. I'm definitely interested and super eager to continuing to learn more!

I'm very happy that I have completed this course. It was an amazing experience learning about IT in a professional way. This course provides basic but in-depth knowledge of IT fundamentals like computers, hardware, networking, operating systems, software, security, troubleshooting and user interaction with an IT support role. The course content is concise, awesome and to the point. I like the softskills section i.e resume building and interview skills of this course very much.

I'm now more determined to complete Google IT Support Professional Certification.

This is an absolutely outstanding course! The material is explained well enough that most anyone, regardless of your technical background, will understand it. Equally as important it's much more than some basic 'Intro to Computers' type course. When a friend told me about it I was hesitant as I have a decent technical background already (certifications in everything from Deep Learning to Blockchain to CompTIA Security+). However, I filled in quite a few knowledge gaps as well as learned topics I was completely unaware of. All in all... highly recommended!

While personally I found much of what was covered in this course very simple and rudimentary. I have been messing around with and troubleshooting tech for many years now. I think this is a wonderful introduction to concepts of technology that every person should know. They should honestly include this course in every high school curriculum, so everyone can have basic tech literacy. This course is very beginner friendly and is laid out in a logical way. I honestly believe anyone who has turned on a computer before could pass and benefit from this course.

In general it was great :)

I just wish it was a little bit more challenging as far as the Quizes and Tests are concerned. I unerstand that this is the first step, the 'fundamentals' but still I think there should be a little bit more motivational stress when I click on 'start test'. 30min that are given for the tests and I think I have never exceeded 3 minutes. Also there would be nice if there were more little 'test pages' that pop-up during the videos, this makes me a little bit more focused on the content.

But all in all it was great, thanks a lot :)

I am grateful to have received the Google Technical support Fundamental certification and would like to take this opportunity to express my appreciation. The program was comprehensive and well-structured, providing a thorough understanding of the relevant technology and tools. I would also like to thank the support and the knowledge provided by the instructors.

Overall, this certification has given the tools I needed to start in the IT world and I am confident that it will help me start a good career.

Thank you, Google, for this wonderful opportunity!

It was fairly easy to understand and when you don't understand something you can use the Discussion forum; as someone might already have had the same issue/question as you. They encourage you to get into the state of thinking for yourself and learn not because you'll be graded but to further your understanding of the related subject. That's honestly probably the most important thing you can take with you from this course, learning tech support is just an added bonus. It was pretty user interactive as well which makes learning easier and a bit more fun.

Well presented and written, it covers a lot. It goes into some detail and is surprisingly able to get a lot across in the time it takes.

You need a proofreader. There are mistakes in almost every segment. One that's common is the captioning saying "Well" when the speaker says "While". "Well, [it's easy to do, it takes resources.]" That doesn't make grammatical sense, unless the second comma is changed to a semicolon. It does make sense however if it accurately transcribes the speaker who is actually saying "WHILE [it's easy to do, it takes resources.]"

The first all I would like to thank Coursera with is Partners Google and all staffs, for this Huge opportunity to universal, this program its really a great blessing to the people like us we could not afforded university, but with Coursera and Google they make a way for us! in fact I would like to express my gratitude to all teachers Madam Marti Clark, Mr Kevin, Mr Ben, Madam Cindy, my complement to the Mr Of CPU sorry I had Forget his name in my diary, really I am gratefully for the time they have invested. Thanks, we keep in touch with Cousera,

Do not let the lonely 1 start review dissuade you from continuing to pursue this pathway to a career change. The first installment of this 5 part course is meant to slowly introduce you to the world of tech and its specialized technical language. It is easy or hard, depending on your background and exposure to computers. The second part starts to get a little more technical and it slowly continues to become more intricate. It will eventually demand a little more thought process from you, so get excited and start to change that career of yours TODAY!

A really nice overview of IT support fundamentals. I approached this process with some trepidation since I do not really think of myself as a tech guy. I live with a PhD in Computer Science so, if a computer needs attention, they are the one that normally looks at it. I was worried that I would be overwhelmed with jargon and concepts as I entered this program but the process has been very step by step and is obviously geared to get an average, everyday user conversant with the fundamentals of IT in preparation for a deep dive into all the topics.

The nitty-gritty of Information Technology IT, is introduced in a manner that is easily digestible like a well-done T-bone steak! The trainers/instructors are the practitioners at Google so they sure know what they are talking about. They know a thing or two because they have seen a thing or two in daily professional lives! I particularly enjoyed the soft skills section which reminded me that no matter how good you are in the technical stuff, you are nothing if you don't know how to handle customers/clients/users...Thank you guys for your effort.

I found this course informative and the ease of rejoining after taking a break or being out of reach during COVID-19 made me aware of how important IT is when most of society ends up depending on internet access for work, school, news, research, shopping, and recreation. I am looking forward to the next course of learning. A lady in the last class Ms. Atkinson made a comment that she enjoyed that the videos were minutes and not hours, I agreed also. She also spoke to how COVID-19 (2020)caused her schooling to go online and out of the class room!

That's great to hear! The Technical Support Fundamentals course is designed to provide a foundational understanding of key IT concepts and technical support principles. It covers topics such as computer hardware, software, networking, security, troubleshooting, and customer service.

Whether you're just starting out in the IT field or looking to refresh your knowledge, this course can be a valuable resource. By completing this course, you can gain the knowledge and skills needed to provide effective technical support and solve common IT problems.

The course is a lot of fun, and prospective student's shouldn't feel intimidated; the lessons are presented in a way that is easy for people from all walks of life to understand, including those people for whom English may not be the first language. Also, the workload is spread out in such a way as to be accommodating for working parents. This also means that, if someone has lots of spare time and feels dedicated, they can finish the course in much less than six weeks. I would definitely recommend this course to others; in fact, I already have!

I really this course and how the course outline was prepared. The pop-up questions as well as the graded quizzes are the ones the really gets me excited every time I reach the end of a topic. The content is also very helpful and really gives a good foundation of learning and knowledge not only to those who are new to this course but even to those who already have prior experience in IT, it is such a very good refresher. I am happy to have completed this course and highly recommend to others who wants to is planning to get to know more about IT.

It was great. Detailed and specific, yet clear and digestible. Provides lots of information and resources to reference when conducting your own research but does not completely prepare you to get a Job in IT the next day. There are many questions left for you to find the answer yourself. It is a great starting point. There were some editing errors (providing the wrong definition of a term or misspelled words that were autocorrected and did not make sense) but overall they were easy to look past and still understand what they were meant to say.

The "Technical Support Fundamentals" course provided an excellent foundation in IT support. The content was well-structured, covering essential topics like troubleshooting, customer service, and system management. I particularly appreciated the practical, hands-on exercises that helped solidify my understanding of the concepts. The course effectively balanced theory with real-world applications, making it both informative and engaging. Overall, it’s a great starting point for anyone looking to build a career in IT support. Highly recommended!

This is an amazing first step towards a career in the world of Information Technology as it touches upon the basics as well as gives the student the ability to see what the world of IT may encompass and see if it is indeed a viable career path that they are interested in pursuing. I was able to complete this first module, out of five, in a very timely manner that did not stress my day-to-day life while being a full-time worker, full-time father, and even a part-time student. I am excited to continue this journey and to start my career in IT.