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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

TR

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Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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5001 - 5025 of 10,000 Reviews for Technical Support Fundamentals

By Quazi E S H

Jan 18, 2021

Highly recommend to anyone wanting to start a career in the IT world or those just for those wanting to understand the basics of computer science.

By Refilwe M M

Dec 14, 2020

The instructions are easy to follow, and the facilitators are amazing. They have really inspirational stories. I am looking forward to the future.

By Michael L

Oct 25, 2020

i found this course after losing my job due to covid. i am very happy i took this course, now i can keep learning and will be able to help others.

By Tamia C

Oct 24, 2020

This course has refreshed my knowledge in the basics of IT fields. I am very happy that other people can also gain knowledge through this program.

By Mr M

Oct 4, 2020

The teachers were professional and talented in delivery style and I am excited about what is coming and I look forward to starting the next course

By Alex M

Sep 2, 2020

Very insightful, a great introduction to the fundamentals. In addition to tests, there are labs that really help to really get a hands on feeling.

By Sibulelo

Aug 2, 2020

Very informative and practical!I loved evrything about it. I hope to continue if I get time. Good instructors who are passionate and experienced.

By Scott S

Jul 21, 2020

Very well done. Covered a lot of topics, but did so in a manner that was easy to understand and laid a good foundation for the rest of the course.

By Ali F

Apr 14, 2020

I loved this course, it touched on all the basics for IT Help Desk. Thank you for all the great tips on on troubleshooting and customer support.

By Vincent D

Mar 22, 2020

A great start to the rest of the program. I have zero IT knowledge and am learning so much. Everything is explained clearly and isnt overwhelming.

By ARSALAN

Mar 13, 2020

I really like this course.

Its so much impressive, informative and interesting,

It really worth viewing and practicing this course offered by google

By Edward M

Mar 7, 2020

This is a great course to introduce people to IT and also to help those self taught individuals put their knowledge into a formalized methodology.

By Morales G H H

Dec 3, 2019

I believe it to a very useful course to have a better understanding if you are already into this and if not I believe it to be a good introduction

By Nouman k

Oct 15, 2019

For beginners, it was an amazing course I have learned lots of new things in this course thanks to Google and Coursera for providing such platform

By Cesare V

Jan 25, 2019

Great learning path. I say a big thank you to all teachers. Great contents most of all on customer support lessons, skills not so esy to find for.

By Lexie H

Sep 30, 2018

This was a really good course to give a basic understanding of computer science. The assignments were helpful in really retaining the information.

By Morgan F

Sep 24, 2018

I learned a lot throughout this course. I am so happy I was lucky enough to receive the scholarship that I did. Can not wait to progress farther!!

By Sameer J

Mar 24, 2018

I'm writing this three weeks post completing this course, & I can surely say this is a perfect course for someone who is starting a career with IT

By Charla K

Mar 21, 2018

I had a great time learning about tech support fundamentals. This course taught about IT processes I already knew. Definitely a great refresher.

By Steven S

Mar 18, 2018

The fundamentals are the important parts of any learning process. Course 1 was a great refresher and I learned some things I had not known before.

By Jonathan P

Feb 25, 2018

This was an excellent introduction to the Fundamentals of IT Support. One of the best I have seen either through a Trade School or online course.

By Mark R

May 16, 2024

Brilliant introduction to the world of IT. Really enjoyed the learning experience and kept me engaged. Looking forward to continuing the course.

By Dennis R I

Aug 15, 2023

This was a really great course and easy to follow and understand. Everything was explained in a way that I was able to follow without any issues.

By Darlington N

Jun 20, 2023

The course is indeed well packaged, it has rich content that builds a solid foundation for entry level. The facilitators were equally very good.

By Tony W

Mar 21, 2023

Excellent instruction, engaging instructors, and spot-on content . I highly recommend this course to anyone looking to become an IT Professional.