Lots to learn in such a short time, specially weeks 3 & 4. To make matters worse, there's little or non-existent hands-on practice to help really understand the overwhelming amount of rather abstract concepts thought through the course in a seemingly unorganized fashion. I am just glad is over.

I felt there wasn't enough hands on lessons, quizzes, or test.

I would have liked more labs with the course

Great and helped to do the course succesfully and it was intresting the process and the way the course is designed to meet the capability to understand anyone has a basic knowledge in AD,DNS and DHCP

Good course which gives as much details about administration and infrastructure services . A Big thank you for Google , Coursera and The instructor for giving a valuable knowledge to me. Thank you

Devon is an excellent teacher with an incredible attitude, but I do have some concerns I'd like to point: some subjects are very long, and need just more than a few video lectures to actually understand what you are doing. For example: configuring web or file servers. Those "software services" were at least for me, very difficult to grasp. There were some Qwiklabs practices, but I felt like I was introducing to the terminal random commands and executing them, instead of actually understand what they were doing, why and with which purpose. Same with DHCP and DNS configuration. That was extremely disappointing. I hate mechanization! If you, the admins of the course, need to extend the duration of this 4th course to 2 or 3 months, I'd rather do it!! instead of running in time and "learning" plenty of things, when in reality I don't know what am I doing. The active directory part was very exciting, but full of supplemental readings that were tedious and basically rabbit-holes of encyclopedic information in microsoft websites. The cool part, was that the GUI is very intuitive, so it wasn't hard to grasp the most basic concepts. The "final project" wasn't peer reviewed by ANYONE. Basically the system looked how long my response was, gave me a 100 and didn't bother to check the content. I felt alone in this experience, where I don't actually knew what I was doing. It was however a very interesting introduction, for someone who doesn't know anything from sysadmin world, but it's really heavy, and lacks guidance, information and practice. It's a very disappointing course, I don't know if this certificate reflects how much I've actually understand.

Lots of great information! The last assignment was pretty challenging. Make sure to include what specific action, service, or product you would recommend and why it would help solve the problem.

Great course! I learned a lot of new things!

Feel like this segments can be more interactive

I`m pretty sure that guy knows a lot, but for some reason it seems like just not his thing (teaching). It was a lot easy with other instructors, even NETWORKING, which was a nightmare for me personally lol

Sloppy, inconsistent content containing numerous technical mistakes. and for godsakes they link Wikipedia articles as their "Supplemental Reading" very disappointing, especially for a tech giant like google, but don't worry! every week they have a 2 minute video about diversity worship.

A good bit of repeating material from previous courses. Also, not requiring the labs makes this course very dense with lots of material and no actual application of the knowledge.

After completed the course, I can learn so many things that are very beneficial for the IT support through demonstrating several effective lab assignments and quizzes along the whole course (Just confirm of your demonstration through all Labs and assignments). Now I am very much confident that I can be the effective IT support for the company!

Thank you very much to the Google team and the Coursera!

Interesting course but the section on Active Directory was very long and only had 1 90-minute lab (Utilizing Active Directory) that has been broken since at least 10/15 and still hasn't been fixed by qwiklabs. There should be more labs in the AD section. Why aren't there more? There were multiple video lectures lasting over 10 minutes, but other than a few quizzes, there was nothing else that helped us reinforce and apply the knowledge given in the videos. I know this course is about 4 or 5 years old now, but if you do update it, please add more labs in this section so that we can better understand how to configure Active Directory.

This, like the rest of the Google IT Tech Support curriculum, was truly awful. I can't understand how such a large company can be responsible for such a low-effort offering here. The brief videos that make up the majority of Google's effort here contain numerous inaccuracies. When one pops up, the video pauses and a text box appears on screen correcting the erroneous statement. Would it really have been too much to re-shoot the three-minute video?

On top of that, good luck if you're hearing-impaired. The transcripts of the videos are auto-generated. They're full of the kinds of errors you've seen if you've ever used Google Voice's voicemail transcripts. While those can be great sources of humor, it's pretty lame that nobody responsible for this course thought to proofread a single one of these transcripts.

The labs presented here would have been great if A) they loaded in a reasonable amount of time and B) they were kept current. At least one lab in this course was not able to be completed using Chrome--the browser recommended here and the browser developed by the company responsible for this class.

Again, the whole class feels very low-effort.

This class needs a quality inspection review from Google. It feels like a rough draft of an assignment you turn in early without proof reading. There are multiple errors in the Qwiklab assignments. There are so many errors and problems with Qwiklab that they made them optional so you automatically get 100%. I found dead links presented, and a Qwiklab that covers something not covered till later in the course, the teacher is reading from a teleprompter without explaining certain terms or showing on the screen, and there is a supplemental reading that is for Windows 2000 which isn't used anymore. Also a lot of the lectures are "check out the supplemental reading." I've taken the previous 3 classes without a problem, and this is the first time I've had to put in multiple problem tickets. I expected more from Google.

I didn't enjoy this course, so boring. the only reason i finished it (Barely btw) is for the professional certificate. i even jumped into course 5 before finishing this and it was great

out of the first four courses, this one was the most confusing, lost my interest, and needs to be recreated in my humble opinion.

Not enough hands on tasks

So far, this has been my favorite of the Google IT Support Professional courses. The instructor is fun and engaging and has a gentle, knowledgeable presence on screen. The information is really useful and can be applied immediately anywhere there's a computer network to manage. I've taken tools from this course and applied them to my Help Desk role with great success. The labs in this course are also really fascinating -- you get to configure a web server, which hosts a website that you can then view online on any device for one of them, and you get to schedule a backup which you can manage on any device for another. I'm infinitely grateful that this course exists and found it so engaging that I'm seriously considering looking into SysAdmin as a next step after I move on from Help Desk work. Thank you, Google!

Topzeira

The best things about this path were the first course and all of the labs. Even as somebody who has worked in IT, I was very engaged in the first course because of how it flowed and presented information in a slow enough manner to digest it. The labs were informative and facilitated hands-on learning. The absolute worst things were the "select all the right answers" style quizzes and asking people to write an essay at the end with no expectation of that at the beginning. I was tired of looking at why I got a question wrong on a practice quiz or graded assignment and seeing, "while this is true in some cases, [pedantic reason why it wasn't considered correct according to the Google course]." That leaves ample opportunity for industry professionals to discredit this certification because their real world experience conflicts with Google's subjective information. As for the design document, under no circumstances do you ask people to write something like that without a template. State testing, SATs, and English degrees don't do that so why would a free certification course where many people in it don't have English as their first language?

I experienced various bugs and data failures loss like my graded work completion being updating throughout this course and at times had to complete labs in foreign languages due to constraint. I'm unsure if my data saved after the Coursera support reset my weeks and grades literally wiping out my original and resulting in having to send screenshots and pictures of the work before the changes. Overall this has been a pretty disappointing and frustrating experience using Coursera especially knowing you paid money for it monthly.

SO I pay to see a random guy talk almost all the course. ITs not interactive, no videos, no demonstrations., just talk bla bla bla. Please improve a LOT

Small amount of info about sysadmin's work.