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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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2651 - 2675 of 10,000 Reviews for Technical Support Fundamentals

By Alexandre C B d A

Oct 7, 2024

O curso é muito bem elaborado pela equipe do Google e alcança perfeitamente os objetivos propostos. Recursos de vídeo e leituras complementares reforçam a aprendizagem. Gostei muito e vou continuar até o final.

By John K

Oct 7, 2023

Very straightforward, transparent, and easy to digest. I suggest this to anyone who is curious about it. Personally or professionally, I think this is a great, almost need-to-know course for anyone young or old.

By David B

Feb 19, 2023

This course filled in the knowledge gap and refined the skills that I already had as hobbiest. As I progress I am positive I will further enjoy the style of teach and being able to abosb the information quickly.

By Uchenna O

Jan 4, 2023

this course truly covers all the basics of computer and support roles in the IT field . i highly recommend for anyone starting a new role in IT especially if you are from non traditional tech role or background.

By anne t e

Nov 16, 2022

this course is so helpful and the way the instructors deliver the modules are concise and easy to understand. i love learning and thank you so mush for giving us a chance to learn a lot about technical support.

By Ian F

Nov 11, 2022

I thought this course did a good job of introducing concepts and going over concepts someone might have already learned. Which is a good step in retaining information to have the building blocks of an IT career.

By Favour D

Oct 28, 2022

This is a dream come through for me,the ideas gotten,my mindset and some many thing that I cant mention and i believe that the knowledge gotten from here will not only make me outstand but also set pace for me.

By Ikram B

Mar 31, 2022

Excellent course for beginners, very well instructed, easy and smooth! If you are a fresher in the IT field or pursuing a career change, this course will cover all the basics! Good luck and keep up the good work

By Karla S

Mar 10, 2022

Wonderful course, thank you for creating this material in a way we can practice and actually reinforce what we listen, I love the questions in the middle of the video and quizzes. Videos are very well explained.

By Abelardo F

Feb 10, 2022

This course has helped me a lot on my journey to understand the IT world. I have learned the fundamentals of IT Support, the different parts of the computer, their language and how they communicate in a network.

By Andrew L T

Mar 11, 2021

I had a great time learning these usefull skills in IT and I will need to review the material again to solidify what I have learned. This a an excellent way to learn IT without the pressure of deadlines to meet.

By Lori D

Sep 15, 2020

I thoroughly enjoyed this course because it assumed that you knew nothing (or very little) and went from there. Often courses jump too far ahead and you get lost immediately. This is definitely a beginner class.

By Amol A M

Aug 25, 2020

This is a really fun and intriguing course to learn easily about technical terms and detailed information. the instructors are great and made the course really intresting to learn and really easy to understand.

By Sourav P

Jul 27, 2020

Trainers are extremely knowledgeable and very passionate to help the students. The training is fast-paced, a lot of information taught in a short period of time. It is all worthwhile. Best value for money spent

By Muhammad I Z Z

Jun 22, 2020

I Love this course. I think it is necessary for all who are looking to start there IT career path. I love to learn from Googlers and desire to be a part of it. I will soon be a part of Google company, Inshallah.

By ALONSO E L A

Jun 7, 2020

I think this course is a great opportunity to help learn about the area as important as IT, even more the great task of providing support and help in the support area, so that the processes continue their course

By Jerry S I

Jun 6, 2020

Really enjoyed the course. A couple times I watched videos and did not receive credit for it, but other than that, functionality and delivery of the information and activities was pretty seamless and stressless.

By Ramon G

May 3, 2020

This is a great course! They teach the basics of Computer Science like 'what is a bit', 'how to build a computer from scratch' and etc. In the end, there is a section approaching the concepts of troubleshooting.

By Claudia L N

Apr 21, 2020

I have a quiestion, suposed i was finished my 2 level only the exam i will do it again, i check today and this level rith know look like is not done!! if i didnt done this level, i was didnt start the 3er level.

By Mustafa D

Mar 17, 2020

This is a very well structured and motivating course that helped me a lot when I decided to continue. Personal stories of people from different backgrounds meant a lot to me and I found a lot in them. Thank you.

By Ricardo R

Nov 28, 2018

Great course to get start giving me a good foundation for my future career in IT. Classes were not to difficult to navigate, and the lab was a little tricky at first, but the support team and video's were great.

By Chase B

Mar 24, 2018

This was a great course to get my feet wet. A couple of the Labs were a little buggy. It was nothing I couldn't handle, personally, though less tech-savvy users might have more trouble. Overall, great course.

By Trần T

Sep 18, 2023

Pretty general Information about the IT world, easy & fast to consume, with a real-life focus problem-solving and soft skills lessons, prepping for the job interview. Satisfied so far, definitely worth my time!

By Rob W

Jul 2, 2023

Great, concise, thorough instruction that was easy to follow and work at my own pace. I learned a lot about the technical side of a computer's hardware, and had a great refresher on the troubleshooting aspects.

By Michelle R

May 3, 2023

Excellent course to get you started in IT. It's engaging, fun, easy to follow and really delivers the information in multiple ways to ensure no matter what typer of learner you are, you'll be able to follow it.