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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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2751 - 2775 of 10,000 Reviews for Technical Support Fundamentals

By Douglas W

Oct 13, 2019

Great introduction to the field of IT! I felt like the course moved at a quick pace, which kept my attention throughout, but also included useful technical details to help me feel that my time was well spent.

By Emmanuel H

Mar 2, 2018

Was very fun and user friendly. Videos were great and easy to follow, and information was beautifully transcribed. Would recommend this course for anybody interested in learning IT and getting their feet wet.

By Tim R

Jan 26, 2018

An outstanding and logical course designed for novices like me that was both challenging and highly educational. Completing this course means that I'm one step closer out of 6 to launching a new career in IT!

By Octavian A

Nov 29, 2023

Good general overview of the IT and computer systems with its four layers (hardware, operating systems, software/applications, and user), complementing by troubleshooting and customer service hints and tips.

By Pink R

Oct 25, 2023

I had fun learning about Technical Support Fundamentals and I hope to learn more going into IT Support. To anyone that's reluctant to learn more about this please don't be give it a shot you won't regret it!

By Senchelle-Ayanna P

Jun 25, 2023

This course provides the basis and history of computers and tech support in a way that palatable, easy to digest, and keeps you engaged. I loved this course and will do it again it the future for a refresher

By Joshua T

Feb 26, 2023

This was my first IT course and I absolutely loved it. I learned so much amazing introductory information. This course has definitely helped me build a strong foundation and I am super excited to learn more.

By JOSE A M

Feb 20, 2023

Very interesting course to learn all the fundamentals and basic concepts that an IT support specialist should know, the quizzes help you commit more to it and the tools the teachers show you are very useful.

By Christopher T

Jan 24, 2023

This is a small thing, but it bugs me. Can we add some sound to the intro animation to the options animation of the videos? It feels like there show be at least some beeps and bloops, if not also some music!

By Omar A

Sep 18, 2022

A fenomenal introduction to the vast world of IT, I really appreciate the very organized curriculum of this course, and looking forward to continue my journey in this specialization, and in the field of IT!

By Daniel R

Jan 18, 2022

Really well put together course. Gives you the basic fundamentals to learn about IT and a lot of useful r=articles and information provided enhance your learning. Also prepares you for future Job interviews.

By triney s

Aug 20, 2021

it was really good learning basics of IT in all the important aspects like the hardware, operting system, networks etc. this will definetly give a kick start to the carrier path which i looking forward too.

By Adewole A

Jul 24, 2021

I enjoyed the first part of this certificate course and I look forward to diving deeper into the other parts of the course. Kudos to the tutors for the excellent job breaking down all the concepts and ideas

By Gabriel M

Jul 22, 2021

excelente muy bien explicado todo muy profesional y adaptado a las necesidades actuales, teniendo en cuenta que la tecnología avanza a paso adelantados todo esta actualizado y enfocado a seguir aprendiendo.

By Silviu U

Feb 23, 2021

I enjoyed the course, being easy, comprehensive and practical. Moreover, being promoted and presented by Google make it more interesting and attracts more attention in your professional media like Linked-in.

By Adinda F G

Feb 22, 2021

This course gives me a new perspective about how I see the IT. I've learnt about the IT since 2018, and I totally realized now how great the IT is. Thanks for the course, and let's rock for the next courses!

By Laryx O

Dec 10, 2020

This course is worth the time sacrifice. Every bit of it fits seamlessly to an IT career development. As an IT graduate, I've found so many grey areas I needed addressed. The course did just that. Thank you.

By Lisa A F

Oct 7, 2020

Even though at times it was challenging, it brings out how persistent I am to the point that I don't give up. I think it was a good course and I will continue because I'm a self learner and interested in IT.

By Omar R

Oct 3, 2020

Great first foray into Tech Fundamentals, learned a lot and shored up some holes in some concepts I was already familiar with. Can't wait to dig into course 2, Networking has always been an interest of mine!

By David B

Jul 6, 2020

A nicely paced introduction to the world of IT. The diverse team of instructors provide a very good introduction to the fundamentals - if interested in IT, and not sure where to start, this is a great place.

By Saketh V

Jun 12, 2020

This course teaches the A-Z to help you get started with computing and learn about the IT field and how it works. Also, if you already know about IT, this course will help you brush up all your fundamentals.

By BRIAN C S

Apr 25, 2020

I learned many things in this course. It was absolutely fun and I really enjoyed it. I hope there would be a Certification of Completion or a free voucher to exam as well :) Godbless and stay safe as always.

By Carlos B H B

Mar 23, 2020

Great introduction to the topics of IT and technical support. I learnt many new things about computers, networks, customer service all in one course. I'm looking forward to the next courses. 100% recomended.

By Larry D B

Sep 29, 2019

I found this course of very interesting I learned quite a bit also learn the about the areas where I'm lacking where I can better serve my customers at my current job in in my future jobs thank you very much

By Jeffrey P

Aug 28, 2019

It was an easy course to follow along with. The interactivity in the middle of the videos was a great way to keep focused make sure I understood what was being discussed. The labs were also fun to work with.