I felt this was a really good starter course for someone seeking to get an entry level technical support role. Even though I am a well seasoned professional in IT. I still felt there was a lot of value to the material, both as review for me, and as a starting point for anyone who wants an exciting career in IT.

I am not a technological person. There parts of this course that were very challenging. But i learned a lot. For some people with a lot of experience this course might feel to entry level. For people like me , it was a world full of information I didnt know and i am so glad i have this knowledge now. Thank you

Si no estás seguro de querer tomar este curso, hazlo, me agradecerás esta recomendación. Incluso si no tienes intención de dedicarte al mundo del IT Support vas a disfrutarlo y aprender muchísimas cosas útiles. Todas las lecciones están bien explicadas, es ameno y los tests y pruebas prácticas son de gran ayuda.

This course really gave me a huge insight in all the areas of this course. Especially, I now have full understanding of how the CPU works, the operating system, bits and bytes, IP/ICP, user management, and many more. It's was a very good starting stage. I wish and hope that I would continue with the next course.

I am very happy and I really enjoyed the course. I learned lots of valuable lessons that I think I will be able to implement it in the real world. I look forward to learn more as learning is so fun here. I like to thank Coursera and Google for their cooperation and dedication to bring this amazing course for us.

I enjoyed the course as a whole. Some of the stuff was a bit off; it was a bit rough having the pop-ups at poor times and then if they pop up it forced you to scroll all the way back down to where you were in the text but that wouldn't be so bad had I not been on a laptop without a peripheral mouse and keyboard.

This course for a new user is very good, but for someone who has some knowledge in this field already, there should be a faster version available. This would serve as a good fast refresher for those people without having to spend as much time going through the content since it's being explained in a slower pace.

This course is amazing. The lessons are consciously and cautiously created to be easily comprehensible despite the diversity of the IT realm. The teachers are professional and receptive. I recommend the course to anyone who desire to have a career in IT. You wont regret your decision to sign up for this course.

Myself Ramdeep Kesharwani.I want to review this course as above 5 star.it has all contents available for knowing the fundamental of technical support. Thank you to the coursera team and google team a lot and hoping they would always launch such kinds of courses for learning professionals as well as individuals.

I took a leap of faith enrolling in this course as I did not know what to expect. I was so nervous as IT is completely foreign to me and I thought I would never be capable of learning or doing such a thing. I now have a new passion and I loved every part of this course, and I am excited to continue my learning.

The Exercise class is very good and helpful and Lecturer is enthusiastic and looks like he enjoys teaching the course and he lecturer clearly understands his subject, bit of humour he uses can

awaken the class and make the lecture lively and I find the subject interesting and the lecturer is quite entertaining

This initial Fundamentals Course was well organized and very interesting. It covered a lot of subject matter at a cursory level and is a good preparation for the more detailed studies ahead. I'm excited to work my way through the remainder of the Courses and perhaps engage in some programming studies as well.

This course is interesting and fun. I learnt about many aspects of IT and IT support, and I believe this is a very useful course to complete. A lot of the content covered in the course is useful for not only people looking to work within IT support, but also people who generally use a computer on a daily basis.

I must recommend this course to all those learners who want to start their careers in IT support and want to start from the beginning. This course is very helpful to understand the basic concept of computer fundamentals till its advance level. Thanks to Coursera and Google for this wonderful course. Good Job.

Awesome! This is my first course in IT ever and I am so happy I finished. The instructors were amazing, offering clear and concise lessons. I hope this course will help kick off my entry into the IT world. I would recommend it to anyone who would like to learn the basics of Technical Support. Thank you, Google!

This was a great course to take, it was just what I was looking for to help start a new career. Excellent material and presentations, and the ability to work at your pace with no "pressure" was very beneficial to me and my learning habits. Cannot wait to continue with Coursera and get started on more classes!

This is the third time I have tried college, and this is the first time I actually feel like I accomplished something. I feel at home being here. I feel like I fit in and that I belong. Thank you coursera and google. Its on to the next course with coursera and google. I am so excited! Thank you so much :)

I've really enjoyed the course and learned a few things from it, however I'm wondering why I have to give personal information to get my certificate to show I have finished the course. I should not have to post my ID information for this. I do not like posting my personal information like this on the internet.

This is a great starting point to learn about the IT Support field, The course is straightforward and easy to follow. I was able to finish the course very early staying on task and investing at least an hour or two every day. I look forward to taking more courses and starting my career in the IT Support field.

The course was a great learning experience for those who need to understand the basic knowledge of IT. You will be given an easy break down of the lessons and excellent reading material. The reading material is exactly what the learner needs to advance to the next level. This was a very amazing accomplishment!

I came into this class with no knowledge of Tech Support in any way. There was lots of information that confused me and I never had anyone sit down and explain it. This course has opened my eyes to how far we have come technology wise. There were a few spots that confused me, but I made it through. Thanks.

Fun class, it hits key points in the fundamentals in Technical Support. Great for those attempting to get into the field. The labs are a great hands on tool. I definitely recommend this course to someone looking to get into the field, or for those already in the field looking for a refresher in fundamental IT.

This is an excellent introductory survey course. I would not go into it expecting any advanced concepts or mental gymnastics. Really, it's purpose is to teach the basic ideas and vocabulary involved in IT. As such it succeeds quite nicely and (for me, at least) gives an idea of the main areas that IT covers.

This course is a fantastic starting point for anyone interested in a career in technical support. It covers a wide range of topics, from troubleshooting hardware and software issues to effective communication with customers. The content is well-structured and easy to follow, making it accessible to beginners.

I think this course is fundamental to starting as an IT Support Specialist. It shows us all the basic concepts that we have to know to deal with different situations in our future roles but isn't enough with all this knowledge, it's important to be empathic and understand the people that we have to deal with.