Great introduction to all the fundamentals of IT technical support. Very well delivered, engaging, clear and concise. Well organized with important terms to remember provided at the end of each module with some practical activities also provided to give a hands approach to learning about the world of IT.

I thoroughly enjoyed the first course and can't wait to proceed with the learning! Thanks to Google, the instructors, and fellow learners for the insight! I am extremely excited to continue my learning. This is a great Certification program made possible by the technology I am studying. How cool is that!

I have learned many things when it came to different courses within just this first one, lots of information and diving into certain technical illustrations and showcases not only a learning experience i have gained but overall this is a great foundation course to begin with anything within the IT field.

I really glad to tell this is the course who need to be an IT support specialist. this course module and lecturers, lectures videos, fundamental readings, and all the other stuffs are very clear and useful for all beginners. I recommended this for all who needed special knowledge about foundations of IT.

Great introduction course for someone who was not feeling too confident about their lack of knowledge and experience in this field. I am hungry for education and curious of the limitless boundaries I have just been exposed to. Thank you and I can't wait to discover what new lessons and knowledge await.

This course is great specially for those who want to enter in the world of IT. Each topic is very in depth and all the practice quizes and graded examination with quiklab is a great tool to enhance your learning experience. This is my first time taking up a online education platform, and I am very happy.

Before taking this course, I really had no knowledge of how anything in acomputer worked. Now that I have the little insight that I have, it only makes me want more. Thats not what one would call a job, I call this having fun doing what you enjoy and making a comfortable living while also helping others.

This is an excellent program for anyone interested in a career in information technology. This course provides a solid foundation for anyone interested in IT fundamentals. I have enjoyed all of the exercises, lessons, and labs. The video content was very well produced. I highly recommend this course.

This course was really easy to follow and extremely interesting! The material gives a good overview of all the key concepts of IT support, and completes my Business Technology Management studies quite well with more in-depth technical information. Would recommend to anyone with an interest in technology.

I really enjoyed this course. I like the quality of the material and labs. I liked how everything was explained in a manner that was easy to understand. The only thing I would possibly change is to add more ways to practice the skills learned maybe by adding more labs or test or even expanding on those.

This course is great. And the Instructors were awesome in their presentations. As a beginner, I was able to learn new skill and understand a lot about Information Technology. I am in a whole new place as far as IT is concerned. I can't wait to start the next course in this program. Keep up the good work!

I love that the course are 100% on line, affordable, and that you learn a lot that helps you get your foot in the door for a job in IT. If you are passionate about IT Technical Support this is 100% for you. I recomend this course and the other 4 courses for the role of the Technical Support Professional.

The course was well done over all. It is encouraging to see "real" people with great diversity involve in IT. I do have an small IT company and I wanted to see how a big company like Google does IT and it was happy to see that I am not so far off in my approach of solving IT problems. Great job Google!

Absolutely LOVED it. It was really well put together. Gave me a great picture of what to expect, helped me realize what I've already known, learning knew skills on top of that, and opening a future for me and my family that I honestly never thought I'd ever get to. I recommend these courses to EVERYONE!

I found the course to be a good introduction to the IT world. I have previous experience working the computers but there was still information here that gave me a deeper understanding into operating systems and how they function, and gave good insight when it comes to working in a customer service roll.

Amazing amazing amazing! This is so well put together and should be recognized as an industry standard for entry level help desk positions. Being able to do labs on VM's itself is something that can be added to a resume and would put you ahead. Do not hesistate to take this course. It is for all levels!

If you're completely fresh with no knowledge and ready to dive into the IT world, this course is MADE for you.

I've taken many base courses to refresh my knowledge and help launch my IT career, this one is the top out of all of them.

Can't recommend this highly enough. Take it and you wont regret it :)

Very well compiled course. Information provided is brief but precise and that combination is tough to achieve and Google being Google did it nicely. Staying brief but to the point helps learners confidence. Bombarding information specially on a beginner can be repulsive. Good job is what I can say.

Great experience. It covers the important fundamentals of information technology and it's insightful. There are tips for those who are looking to be hired, how to communicate with clients and colleagues and it also opens ups the appetite for those who have an interest in problem solving to learn more.

The course provided me with relevant and up to date information.

I've learnt a lot from this course, especially when it comes to how one should relate with Users. It is not

just about being polite and friendly to the User. I do need to check that the User understands and is satisfied with the assistance.

This Coursera course is an easy way to learn the aspects of hardware, software, networking & customer service is well worth your time. You will benefit from the course. Your anxiety about learning about computers and fixing the problems will decrease as you learn more. I highly recommend this course.

I'm new to the IT industry and I had zero idea about anything technological aside from your basic Facebooking. This certificate opened my eyes to all the possibilities in the IT world! I can't wait to further my education in the industry and hopefully begin to gain hands on experience! Thank you google.

I thanks to all instructor, i have learn many things from this course and it's really help to my further IT-Job in future and also polish my skills and knowledge because there have many things i haven't listen before so i really appreciate your content and google team to keep working for the human kind.

Clear, concise, organized, and informative! I was not only excited to go through the content, but I also fought the urge to skim through sections I thought I knew. Luckily, this enabled me to reintroduce myself to the magic that is technology! I am excited to continue and can't wait for the next course.

Im going fully into this course in college. I wish my lecturers are going to be these wonderful people,

Glan Spicuzza, Phelan Vendeville, Marti Clark, Rob Clifton, Kevin Limehouse, Victor Escobedo, Cindy Quach (i love you) and Devan Sri-Tharan.

Im very grateful to you all. One love!

kojoalfred90@gmail.com