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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,369 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

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801 - 825 of 10,000 Reviews for Technical Support Fundamentals

By Amado D

Nov 28, 2022

While I took this course as knowing very little about computers, I didn't realize I knew more about IT than I thought. I think this course is very well put together to teach beginners about IT and computers. I specifically learned more about binaries and what happens "under the hood". It was an enjoyable experience and I can't wait to expand my knowledge into the IT industry.

By Kelly S

Apr 30, 2018

I think this was a great Overview and beginning to learning about these topics. I liked how there were videos and also text available to read, but that they required active listening, otherwise you wouldn't understand something and you had to watch the videos to complete a section, even if you felt like you knew it. I learned a few things I was not aware of in a few sections.

By Eman S

Aug 2, 2021

organized full of information I like the way of explaining the content with lectures of 2 to 6 minute long you gave the student best experience in a short time full of knowledge with practical way of learning you cant even get board with it I encourage all the people to take it soooo helpful and add a lot to my skills many many many thanks to all instructors in this course.

By Katarina S B

Apr 21, 2021

The course is vital to my further career in IT. The knowledge foundation of Technical support fundamentals puts a real-life outlook into everything which makes the learning easier to follow. The discussion forum is a great place to post questions from the modules, videos, and to actively engaged. Most important to get to know your fellows "virtual classmates".

Many thanks

By Monika V

Apr 9, 2022

It was a pleasure to go through this Technical Support Fundamentals Course. All the presenters were very enthusiastic about their job and about IT. They explained everything so that even a non-native speaker could understand it properly. However I am not a technical person, I liked to see what's inside the machine, and how layers are added up. Thank you for all your effort!

By Doğucan

Apr 10, 2021

All of the instructors were very straightforward in a humanly way. I do not know if they were trained as instructors, but I, currently studying in Education field, definitely acknowledge their teaching skills. Their tones, word choices and gestures were very positive. Course syllabus was also well designed. At no point have i felt overwhelmed or bored. Great course overall!

By Stephen S

Oct 31, 2020

I truly appreciated this course. I have learned so much from it. The instructors presented the material expertly. The material was clear and the quizzes were intuitive. Thank you for crafting such a professional course. I look forward to continuing on my journey to obtaining my Google IT Professional Support Certificate. Kudos to the Google, the instructors and to Coursera!

By Jonathan O

Oct 1, 2020

Course was very well thought of and provided a good introductory course to world of IT. Even though I knew some of the content, it helped me refine some of my skills and also helped me know what to expect for the rest of the course. I appreciate that since if it didn't capture my interest, I wouldn't continue. Know I'm more determined in learning and completing this course.

By Kelly C H

Aug 29, 2019

This may be the first course out of a few. This course was smooth and doesn't seem to be that difficult. its a well planned course alongside with it being the first course. Way to go on grabbing attention and keeping it interesting. The only down side on these lessons is that there's none to couple of interactions when it comes to videos. Overall, great fundamental course!

By Rohit B

Jan 22, 2019

This is a great course, I've learnt from Google. It has thought me so many basic concepts of IT and computer. This course contains Google's virtual labs for Windows and Linux operating system. I had only issue, even though I have completed all my tasks and assignments, it took 48 hours to get my certificate. However, I will highly recommend this course to every IT beginner.

By Jordan L

May 24, 2018

I knew a lot of this information already, however, I still learned more by watching the instructional videos. This course was made for those that want to learn more about the IT industry and those that want to start in the IT industry. There is so much invaluable information in this course, that I recommend this course for those in the entry-level support positions already.

By Athena H

Jul 8, 2023

This is what all courses should be and especially ones that state no prior knowledge is necessary absolute beginner. The information was clear easily understood easily researchable beyond the class. The instructors were warm and open and encouraging. You believe from the first video if this is something you want to learn even if it is not to get job in you can. Thank you.

By Jason W

Nov 16, 2022

This 1st Module was a great balance of welcoming introduction, useful and practical application methods, but also a good mix of introductory technical knowledge.

I certainly feel more confident going forward into this field after the first lesson Technical Support Fundamentals.

I appreciate all the instructors in this video segment and their hard work in making these videos.

By Deleted A

Sep 7, 2022

The lecture videos and reading materials were made to be very simple and easy to assimilate. The focus on practical applications or scenarios helped bring the whole course to life. The discussion forums are a treasure trove for varied explanations on topics I found a bit difficult to grasp at first. Overall. this was an excellent and friendly introduction to the IT world.

By Francis L

Nov 30, 2020

Amazing good refresher, whether you are familiar or new to the whole scope of computers you will still learn a thing or two. For me this game me a strong foundation for my knowledge of computing, I knew how to use certain functions but don't know the why. The instructions are clear and concise and the pacing is just right to make sure you won't be bogged down in new terms!

By Patricia M G I S S

Aug 22, 2019

I've got to say I have learned and gained great knowledge from this course. And this is only the beginning, I can't wait to get started on Course 2. The learning experience was great. The fact that it allowed me to advance and finish quicker and not speed through it was great. The IT teachers were amazing, I was able to follow and I wrote notes, lots and lots of notes.

By Mary C

Feb 21, 2021

Excellent curriculum! Very close to the types of scenarios and situations that I have found myself in as a service desk professional. Great refresher and Coursera has made the exercises and access to tools that I do not have here at home (like windows and linux... ) available! Thanks Google and Coursera for the confidence boost and fun refresher to get back into the game!

By Rita Y W

Aug 2, 2020

This is an excellent starter course to see what Computer IT is all about. It introduces you to all aspects of the field. You can decide on which career path you would like to focus on and go from there. You will learn about basic Computer IT, software, hardware, security, etc. It will help you decide Computer IT field you want to purse and help lead you to your goals.

By Angel A

Jul 27, 2020

This course is great to get your foot at the door of the world of IT. I enjoyed every second of it and learned quite a bit while reinforcing things that I already knew. I do wish there were some other concepts explained and more examples of typical issues that require troubleshooting in most IT businesses. Overall I had a great experience and I would definitely recommend!

By Aaron T

Oct 7, 2018

Excellent for those that need to cover this information, very well presented, the backgrounds in the videos definitely add excitement as apposed to the outdated and boring videos my college uses. I love the ability to test out of some of the week assignments and/or the course altogether. Thank you for the amazing quality for the team responsible for putting this together.

By Richard D G

Jun 1, 2018

The course was extremely helpful and very innovative. I have always been fearful of the I.T. world because of the binary/matrix looking system. Now that I understand it is a coding aspect and all I need is focus and attentiveness, I am much more enthused for the rest of the course. Great job Google on showing the technical support fundamentals in a straightforward method.

By ADAM A

Aug 13, 2023

I thank the organizers of this programme for bringing this precious course to our doorstep. I cannot express my gratefulness in words. All I can say is Thank you. Also, I humbly request to be given an opportunity to complete the programme entirely. Furthermore, I will be happy if I am given another opportunity to take another programme after this IT Suppoort. Thank you.

By nadeem b

Jun 7, 2023

I really enjoyed this course it helped me gain a lot of basic knowledge about computer hardware and software. This course also helped me understand the basic things like what computer hardware how it works what is software and how it interacts with the computer. To be precise it helped me get all the skills i will need as an IT specialist role. Thanks Google and Coursera

By Charles T

Dec 4, 2021

This the best course reminds me when trying to solve problem as Staff IT for one years experience dedication and also this the best situation and course offer me to theory and practising as IT Support and System Engineer. When I trying to search the jobs, I was lacking technical experiences when handling router, switch, server and cloud that make an automation in future.

By Richie D

Jul 21, 2021

I feel like this is a great course for anyone wanting to get started in IT. I have always been interested in IT but I also felt like I didn't know if it was something that I could do. Now, after taking this course I know that, even though I've been in the food/retail business for the last 20 years, that this is something that I can do and something that I want to pursue.