Really helpful for anybody that has no or little experience with IT, and even if you have some, it's a great refresher. Also helpful as a supplement if studying for other certifications like CompTIA A+. The exercises and quizzes definitely help with retention and I learned a few new things I'd not seen/heard elsewhere.

What an excellent class! Not too short and not too long -- just the perfect amount of everything including videos, readings, quizzes, etc. Coursera has truly redefined online education. I am very impressed. I am very much looking forward to the remaining courses of this certificate as well as more certificate programs.

Even if you have no intention of continuing on for a full IT support program, this should be a basic course for anyone who needs to use a computer as any part of their work and/or home life. Having the fundamentals gives you a much greater appreciation of computers, and will better enable you in their use at any point!

it has been a very complete and enriching course, which has helped me to undertand the technonolical part, the instructor were the most explicit. the only observation i have if it can be improved for the next student is that a laboratory was hit repetedly until they gave me another option and it was very easy ..thanks

This was one of the most insightful and clear courses I have ever taken. I am so happy to have earned my certificate today after the hard work. I took this course very seriously. It is my hope that it brings me a step closer to my dream of landing an IT support job. Great course work and clear and articulate teachers.

Es un excelente curso que permite ampliar los conocimientos respecto a las Tecnologías de la información, ampliando de manera consistente las nuevas tendencias y de forma pedagógica las bases para entender el soporte de las IT. hay que tener una base en inglés, pero no es complicado. recomiendo enteramente este curso.

I am so happy to have this opportunity to learn something that I always been so passionate about (Technology), I'm so blessed to have been giving giving this opportunity to take this program and I'm looking forward of taking the next course. This program has gave me hope to create a better future for my wife and kids.

Amazing course, I’am most thankful and great full for Google and Coursera, for coming together and making it possible for so many of us who’ve always had the dream in getting into Tech. I have completed my IT Support Fundamental course and got my certificate. Now I’am going for my IT Support Professional Certificate.

A detailed course that gets you ready for a career in IT. You will enjoy the course if you fancy tech and see yourself in the field, even if you are already in the area or are planning to get into IT, I recommend this course for you and I believe you will gain a tremendous advantage if you participate in this course.

here are many opportunities to send them, too. A thank-you note could make the difference between getting the job, the client, or the contract and being passed over in the business world. An interview thank-you note can solidify the impression you left with the interviewer and make you stand out from the competition.

It was really a perfect course. I encourage everyone who is interested in IT Support to take it. It gave me a better look at the IT world and opened my mind toward more of that. I'm woundering though, what should be the next course to enrol in as a bigginer in this world??

I LOVE YOU ALL AND I LOVE COURSERA AND GOOGLE

This is a great course for beginners. I wish the introduction could be a little detailed for better understanding and grasping the concept and terminology. Rest all was great. I enjoyed the course and would recommend everyone to go for this as it gives you the basic knowledge of how computers and the internet works.

Excellent presenters, good information and well organized. It would be great to have a summary booklet or site for reference. Simulations are very well done. Everyone should take an introductory course like this one just to help explain how the basics of digital computers and networking work. Highly recommend it.

This was pretty awesome! It is also my first time at taking an online course. The content was provided in a clear and concise manner and easy to follow. I am looking forward to continue my learning in the IT Support Professional Certificate program and will probably take some more courses once I'm done with this one.

I really enjoyed this module! I would have liked something like terms and definitions along with a way to access them as I went through out the course. Regardless It was Insightful and has left me feeling accomplished and determined to finish this certificate program with the necessary tools and learning to succeed.

This is a great introductory course for anyone who's looking to get into the IT world. Not only it is clear at the topics it's giving it also encourages users throughout the course. The tools provided work fine and are easy to use, they even have detailed step by step guide in case anyone gets lost. Very recommended.

The course gave an overview of the IT support Fundamentals in a very practical manner. To me the IT was a pretty vague term and I wasn't sure how to define IT but after completing this course I can easily say that it has taken away all the confusion and gave a very spot on description of what IT support is all about.

Really well introduced course for basics on how to understand the things work on PC , the supplemental readings also provide you full information with most searching about things you think you missing it from lectures.

Good work from google team, and now looking a head for 2nd course The bits and byte of networking.

hello everyone!

How are you all doing? This is a real experience for me because they were things I learned before I couldn’t understand thanks to this course I now understood better .....

Am thanking every Lecture who participated and all the students too.

But my problem now is , I don’t know how to get my certificate

I had a fantastic time learning Technical Support Fundamentals. My scope has widened and my knowledge base greatly increased. I see and perceive IT differently now to my delight. I sincerely look forward to a new IT Support job while enrolling for more courses to deepen my knowledge and skills.

Thank you Coursera!!!!

The information was broken down into simple terms, making it easier for beginners to understand. I like the fact that you get the opportunity to do hands-on exercises. I had an overall great experience. I feel like I have a strong foundation of IT basics and excited to receive more certificates from Google/Coursera.

Great course, especially for those either just entering the IT field or thinking about entering the IT field. Course provides a great level of basic knowledge, while also providing the ability to review additional supplemental information to go deeper, if you so chose.

I look forward to the next course in the series.

When I started this course I had no idea how wonderful it was to be. I really appreciate the way that the instructors explain the classes. Now, I think it is the beginning of a new career for me. This course was not easy, but because all the concepts I learned that I encouraged me to study more. Thank you very much.

It is my first experience of learning through Coursera and I consider it a good experience by all standards, a professional website complete, the way the material is presented, explained, and the arrangement is very excellent, making it easy for you to continue the course without getting bored.

I highly recommend it.

I really had fun during this learning journey, where I enriched my previous knowledge about IT support and acquired new skills about Customer service and time-management in addition to problem-solving efficiency thanks so much to google and all the instructors for this valuable course and rich and organized content.