This is an excellent introductory survey course. I would not go into it expecting any advanced concepts or mental gymnastics. Really, it's purpose is to teach the basic ideas and vocabulary involved in IT. As such it succeeds quite nicely and (for me, at least) gives an idea of the main areas that IT covers.

This course is a fantastic starting point for anyone interested in a career in technical support. It covers a wide range of topics, from troubleshooting hardware and software issues to effective communication with customers. The content is well-structured and easy to follow, making it accessible to beginners.

I think this course is fundamental to starting as an IT Support Specialist. It shows us all the basic concepts that we have to know to deal with different situations in our future roles but isn't enough with all this knowledge, it's important to be empathic and understand the people that we have to deal with.

This was the perfect course to start off with. I've never used Coursera before, but after completing this course, I'm keeping my subscription. I was consistenly impressed by the amount of effort that was clearly put into this course, and it left me excited to take more. I really like the simplicty of it all.

every thing we learn new is always very useful in day to day life it might not useful now but it will be useful in life I like to learn new thing and I love this course its explain in very simple way I any body want they can learn I want thank all mentor how explain each and every detail thank you very much

I have been interested in IT as a side hobby for a number of years. I knew I had holes in my knowledge. Through the sequential nature of this course, many of them are been filled. I hope to go onto other certifications after obtaining my Google IT certificate but this seems like a good foundation to build on.

A great starter course that quickly goes over everything you'll be learning in the future (which is going to be a lot, make no mistake!) while sprinkling in short, inspirational clips of real people from diverse backgrounds who have improved their lives after working towards and achieving a job in IT support.

very fantastic course for the it lovers and for those who are passionate to IT field. But i will only seggest only one thing that rather than more talks you should make videos on the practical examples more. As if it seems that it was a course of conversation more. never mind it was a great course at the end.

I thoroughly enjoyed this course. The way the instructors break down how things work is by far what i love most. I have been In IT for about three years now and i am constantly learning and this course definitely taught me some things i didn't already know. I am looking forward to going on to the next course.

I learnt lot of things in this course, software, operating system, hardware, and troubleshoot etc.

It is more important to my career development and face to future with this massive IT development.

I wish to express my heartiest thanks all teaching and technical peoples who involved this training programmed.

Love this course it was challenge yet simple it provided lessons that took their time to detail in ways that anyone can understand. This provided me with even more confidence since I have never taken a computer course or read a computer book. I felt accomplished and that I deserved the certificate. Thank you.

This course helped me to regain some prior knowledge from my University degree. I am really glad to had the opportunity and time to spend on such an amazing and well-develop course. I can guarantee that this course will help anyone who are craving for more and more knowledge to start or change their career.

I loved it! I was able to take my time while I have a job the works me very hard every week, and on my days of knocked out a lot of the content I did know. Not much studying this time around, but with the studying I did do, it's been worth it. Thanks to all parties who made getting this certificate possible.

I've never completed a course like this before (Remotely) -- where have you been all my life? I cannot express how great the instructors were; overall the content of the material was amazing. I would definitely recommend this to my co-workers as well as friends. Google never ceases to amaze me! Thank You.

This course was an exceptional introduction to the world of IT support and general computer troubleshooting information. After taking this course I feel confident that I have gained a strong foundational knowledge of information technology and how to navigate and operate my way through the different systems.

This is really a very good course to know the fundamentals. The course is nicely planned and touches multiple areas. It was interesting to know the basics after leaving IT in my degree courses. It will surely helping me to take up my next assignment in my job with more confidence. Thanks Google and Coursera.

This course is an excellent start towards the Information Technology Support Fundamentals, it is covering the basic concepts the computer layers, and it has hand on some IT Support skills such as Assembling, Installing, and other Soft Skills that required to be implemented within every IT Support Specialist.

Absolutely loved this first course! This is my first time going back to school in over 20 years and it's been great getting a deeper knowledge of how computers and the internet work. I'm also pleased to realize that there are still 4 more courses which will dive deeper into the details of computer science.

Very well designed IT learning experience. Everything that is expected from this course is very well explained. I couldn't have continued with this program if it was not setup like it is. Im very satisfied with my current results and knowledge I gained so far from this course. Thank you everyone at coursera.

I was particularly impressed with the instructors and how they delivered the lessons, making it easy to understand key concepts. I also enjoyed the interactivity which made me gauge how much information i had retained at any level. This course is highly recommended for anyone who wants to enter the IT field.

The course materials are breaking down as simple that someone who has never seen a computer can understand. The test question is very utilizing it makes you have a recap of the whole study lesson. The discussion area gives you an opportunity to see people's views and the challenges they face while studying.

Course was written for people with almost no basic information or education about technology. I found it to be extremely easy to understand and have 0 doubts that this program will help jumpstart the careers of underprivileged people the world over that don't have access to resources to educate themselves.

Very good introductory course. A lot of insight into Hardwares and Softwares. But I still have not learned how to fix my zapping email screen pages. It is hard to get live or immediate response from teachers. I wish there were more Qwiklab assignments to troubleshoot daily PC issues at home in daily life.

Great learning experience! I enjoyed every content of the course. They're all new to me still I could understand everything and carried on till the end of the 1st course. Thanks to all instructors that explained very well, slowly and with relaxing atmosphere that makes me feel comfortable along this course.

I loved this course! I learned a lot. It was helpful that I could pace myself. As a teacher, some weeks are busier than others. I fell behind a couple of times, but I was able to quickly catch up during breaks or weekends. I can think of many ways this course will help me personally and as an educator.