This course is well thought out. The instructions are straight forward and the support provided was top notch. I am able to update skill sets on my current resume knowing I can speak to and execute deliverables starting with basic fundamental operations to moderately more complex issues. This is a great starting point upon which to launch my IT career and I'm grateful it was made available online.

I m a BTech graduate(2020) in electronics and communication engineering. before starting the course I know a little bit about 1's and 0's i.e binary and nothing about network, CPU's this course helped me a lot and now I can say confidently that I know something. this is the best course for beginners who just started learning something new in the electronics stream. thank you google thanks a lot!!

very useful and anyone can learn and get in with this course it don't matter if your english is not great like me , you will understand , the instructors talk in very easy ways to give us the information , and after finishing this course and review your notes you will find yourself another person different from the one who started the course with good knowledge , just like what happened with me.

Wonderful overall! If I had to submit one issue, and I will since that is part of the IT world overall, it was the final graded assessment. I had to retry it because a few of the questions did not not specifically state to pick all that applied, so I went with the most important and got a zero! Thank you for helping me to further my knowledge and eventually have a better career in the future.

I usually don;'t do well with online learning but the format of how the information is taught is captivating! I stayed engaged the entire time and finished fast because I never got bored and was excited to keep learning. Everything about how the teach it and give you real world examples of people who have succeeded really motivates you. Bravo to Google for making this course so fun and engaging!

This is a PERFECT course STRICTLY about the FUNDAMENTALS of IT. I enjoyed it so much because it was not boring at all. So much information that I did not know and realize about what took place during the troubleshooting that I've done for many customers over the years. Thank you Google for broadening my ideas about IT infrastructure and the role IT plays in any industry. It's highly appreciated.

I thoroughly liked this course. I am appreciative of Google, Coursera, Qwiklabs, and all the instructors for putting this course together. For someone like me it has given me hope and confidence that things are not out of reach. That I can learn something new and become a better person and a goal minded individual. This course has given me a sens of accomplishment and I am ready to move forward.

I really enjoyed this course. Granted, not much was new to me, but it was a nice refresher as I'm getting back into the IT field. Very well put together with such eloquent and professional presenters. I liked the fact that I could adjust the rate and pace of the presentations. That was a great option. I'm ready to take on more. Great job putting this one together. It helped me a lot! Thank you.

This was an amazing experience to learn Technical support fundamentals with google through COURSERA. In this course everything was fine instructors are fine even all the assignments are higher level all the assignments or assesments are only for us to understand all the things carefully/better. I have no more words to rate this course because it is the course which I would rate to the infinite.

I thank all those who contributed to this work, as it made me move the level of my ambitions to a level that makes me ambitious and eager to combine experience with learning. I learned a lot but the ways of dealing with people were very helpful. As for my knowledge of new operating systems, it was wonderful. I will try to get the opportunity to receive more courses from Google. Thank you google

Broad overview of the inside workings of computers, the history of them, the internal software, and basics of customer service that will be required as an IT Support Specialist. I feel excited and eager to learn more after this first course. And it also has been personally reassuring that I am in the right field at the right time, while still able to learn at my pace while being a busy mother.

It had not been easy with the detailed course outline but it was really awesome to have a knowledge in the IT Technical Support. The lecturers and the lectures were all awesome. Google has made it simple for me to acquire the knowledge at no cost and it is going to help me do better and get higher to support others who need my service at my workplace. It is great to have undertaken the course.

This was very informative class. I use computers everyday of my life, but this was exceptional course of teaching the behind the scenes of computers. I really enjoyed the hardware section and learning how to actually build a computer. The only thing I think would have really enjoyed is a print out of vocabulary at the beginning. It is a whole new language and takes dedication to learn it.

Great stuff! I always encourage to join this type of courses because basics are the building blocks of success without basics even 90 feet building fells down also the content and the way they approached was simply awesome hoping more good stuff

"Grow with Google " always boosts me the quote they use simply helps others to show a kind of emotion that only a learner from google can understand

This is a great experience for me and its like watching one of my favorite movie but at the same time giving me an opportunity in the future to have a greater life. I loved this so much and won't regret a single second that I spent on here. It's really inspiring and you can learn a lot. I have a dream to become a part of google so I guess doing these courses will help me to achieve my dream.

I did enjoy the course overall. I believe the Computer Assembly part could be a little more robust. I would prefer more time would be taken to show how to assemble a PC, piece by piece. For instance, Exact specs on Power Supplies. I did enjoy the hand static remover that was shown. I have never used one of those before. So, it will be nice to try that someday soon! Thank You for this course.

The course is very well thought of. It's achieved its goal of making me familiar with how computers work and of technology as a whole. It even gave me lessons on how to deal with other people. Overall, I think that learners reading this should take this course. I believe it will really help you grow professionally- no matter what profession you are in- and personally as well. Happy learning!

Absolutely amazing work there, all of the course leaders were engaging and passionate about the work they were talking about which was really nice to see. The Information was explained well and simple to follow along with, Coursera's Website itself was also easy to navigate and remembering my spot every time I would take a break to refresh or to just come back to it later was really helpful!

it was a great introduction to the four courses that are subsequent to this in the Google IT Support Professional Certificate course. It explained at a high level what computer networking is in the world of IT, what operating systems will be covered, infrastructure for a company and an introduction to cyber security concepts. It explains why these are important for an IT specialist to know.

Well what can I say it's Google everything is perfect with it . This course opened a new direction for me , for my career , I got to know that there are so many fields in CS , IT itself is having so many paths you can take , all the instructors were amazing , I had so much fun learning...

All the instructors have my special thanks and respect

Thank You for your hard work Thank You Google

I am so excited to have had the opportunity to get my certificate in this Technical Support Fundamentals course! Anyone can pass this course even if you have NO prior knowledge. The instructors are very clear and precise in explaining everything you need to know to pass this course and get your certificate. I would highly recommend this course. Thank you, Google, for providing this course!

This is very helpful for those who're dreaming to step in the IT World. Very well discussed and all of the fundamentals you'll need have been tackled. Teachers are truly engaging. Even though I've done my classes late midnight, the feeling of being tired or drowsy wouldn't be felt. Highly recommend to those who wanted to venture Technology. Try now before it's too late. God bless Everyone!

I really appreciate what this course has given to me as i was able to use the troubleshooting technique to avoid having a reinstallation of my operating system recently to correct an error in the use of the laptop's cam. i believe there is more to do in this field and i need to get in there and complete the rest having a sturdy look at the networking aspect which i did have some challenges

I really like how Coursera organize the way of learning. I took other online courses and someone were just a COPY PASTE from books or another edition. They take their time to Video editing an Special course for Entry level technicians that I will recommend to everyone that wan to get involve to IT. Also I think the course put me on track of self training. I'm totally taking another course.

Thank you google, i have learned so many things in this course, and i will recommend it for anyone that want to step in into the IT world. These are some of the things i learned in this course. How the information send from one computer to another, how to build a desktop computer, i learned something that i have never heard about Clock Speed. Thank you google for accepting my Financial Aid