This is a self-paced lab that takes place in the Google Cloud console. Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
Design Conversational Flows for your Agent
Design Conversational Flows for your Agent
Instructor: Google Cloud Training
Sponsored by Louisiana Workforce Commission
Build in-demand job skills with step-by-step instructions
Beginner level
No prior experience required
1 hour 30 minutes
Learn at your own pace
Hands-on learning
What you'll learn
Design end-user's intentions
Build a conversational agent for an online travel agency
Define intents for our online travel agency use case to match typical user queries
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
About this project
Instructor
Offered by
How you'll learn
Hands-on, project-based learning
Practice new skills by completing job-related tasks with step-by-step instructions.
No downloads or installation required
Access the tools and resources you need in a cloud environment.
Available only on desktop
This project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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