HubSpot: Working with a ticketing system

HubSpot: Working with a ticketing system

Name: HubSpot: Working with a ticketing system
Rating: 4.407407407407407 (7 reviews)

Instructor: Abhishek Jha

What you'll learn

Explore the contacts, conversation, marketing, sales & service sections of Hubspot
Integrate Email & Calendar with Hubspot
Create a support ticket and explore the ticket flow from ticket creation to its closing

Details to know

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Taught in English

No downloads or installation required

Only available on desktop

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Learn, practice, and apply job-ready skills in less than 2 hours

Receive training from industry experts
Gain hands-on experience solving real-world job tasks
Build confidence using the latest tools and technologies

About this Guided Project

We will begin this guided project by understanding what Hubspot is. We will explore the contacts, conversation, marketing, sales & service sections of Hubspot. Then we will integrate Hubspot with Gmail and Calendar. In the final tasks, we will create a support ticket and explore the ticket flow from ticket creation to its closing

This course will be helpful to you if you are a small business and want to track everything from sales to marketing to customer support to operations in one place. This project will be helpful to you no matter what department you are in: marketing, sales, service or admin. If you never used Hubspot and want to learn all about it, this course is for you. You will be taught everything you need to know about Hubspot. By the end of this project, you will be confident in navigating through Hubspot and working with the ticketing system in Hubspot. Note: You will need a website to register with Hubspot.

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

Creating a Hubspot account (11 min)
Dashboard Overview- Contacts & conversation (8 min)
Dashboard overview: Marketing & Sales (8 min)
Email Integration (4 min)
Ticketing System (6 min)

Recommended experience

No prior experience in Hubspot or CRM required

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Instructor

Abhishek Jha

Coursera Project Network

16 Courses235,330 learners

Offered by

Coursera Project Network

How you'll learn

Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.