Excellent

SO USEFUL

inspiring

Amazing !

Excellent

amazing!

helpful

Awesome

ممتازه

great

Great

جميله

Good

great

Good

good

nice

good

good

hhh

,

This was a very useful and informative course for anyone interested in learning the basics of CRM principles. The reading materials are interesting and well-presented. The course has very informative slides that you can download or copy for your own personal notes. I have taken many courses on Coursera and often find that note-taking is a difficult task. This course spent time preparing the learning materials and they are worthy of keeping for future reference. Once the course introduces the Trailhead learning platform, the course changes quite a bit, as you are now completing SalesForce learning modules and veriying your badges into the Coursera course. The Trailhead platform is robust, so I expect the additional classes in this specialization to become increasingly more difficult.

Overall, solid course as an entry point into what a CRM is - I was able to churn through quickly and found the introduction to the Trailhead to be quite helpful. I hope that future courses in this series will surface Trailhead activities as foundational learning opportunities.

Such an amazing course, but the reason why I give it only 4, is because it's too much reading instead of video lectures that make it easier to understand and easier to focus and not get distracted. I hope the next courses are not gonna be the same in this certificate.

A good introduction to CRM and Salesforce and a good way to understand the people involved in the Sales process and the benefits of a CRM for mangaing your lead, contacts and accounts and feeding your sales pipeline.