Chevron Left
Back to Sales and CRM Overview

Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,263 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

Filter by:

201 - 225 of 261 Reviews for Sales and CRM Overview

By Toney D

•

Jul 25, 2022

There needs to be more clarification on the Verify Button.

By Marva H

•

Jun 7, 2022

Somethings where easier said than done, but i learned alot

By Dharmesh T R

•

Dec 2, 2021

The course is very detailed and have the quality material.

By Sorine M

•

Sep 25, 2024

Très instructif et bien pour comprendre les enjeux du CRM

By carissa l

•

Oct 30, 2024

Good Information, good for beginners, good practice labs

By Meghana M

•

Aug 9, 2022

Thank you for the wonderful Experience of Salesforce.

By Lyza L

•

Jul 9, 2023

Ran into issues with verifying my first badge

By Mahmoud M M E

•

Jul 14, 2021

Course is good but too much repeated info...

By Nsemeke A

•

Dec 14, 2023

The course opened my eyes to great tools.

By Agnes L

•

Dec 21, 2021

overal ok, problems with plug in links.

By PRAVEEN K

•

Dec 29, 2021

enjoyed learning in trailhead and here

By MATAMBA M A I V

•

Feb 19, 2024

Très bon cours simple et compréhensif

By Nataly L

•

May 21, 2023

Easy to follow and understand.

By Oluwapelumi A

•

Dec 8, 2023

It was enlightening

By Amulya M

•

Dec 17, 2022

REALLY INFORMATIVE

By mohamed s

•

Aug 30, 2023

very theoretical

By Caterina R

•

Jun 25, 2022

Nice course!

By Deleted A

•

Oct 23, 2024

Me encanto

By Rajprasad H C

•

Sep 18, 2023

Excellent.

By Gandluru V S r

•

Oct 27, 2021

very good

By Philip L

•

Dec 13, 2021

.

By Hakim N

•

Aug 8, 2023

The course is excellent for Salesforce beginners, with helpful instructors and easy-to-follow study materials. However, there is a long-standing issue with badge verification, which requires learners to verify their Trailhead badges after completing trails. Personally, it took me two weeks to get all badges verified by Coursera. Expect 1-2 weeks delays to complete the course. Overall, this is a good course if you are a paid learner and willing to wait.

By Robert M

•

Feb 23, 2022

Very basic course with redundant information. A lot of content for the little taught. Also, the Trailhead partnership is more annoying than anything else. It could easily have been integrated on Coursera. Overall, it is easy to complete if you have basic sales experience.

By Charles P

•

Feb 23, 2022

I do have experience in salesforce, so this was not a helpful course. If you are totally beginning with SF, then this may be useful. Otherwise just create a TrailHead account on salesforce for free.

By Emily G

•

Aug 12, 2021

Provides good basics on Sales and CRM but some parts can be a bit redundant.