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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

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5976 - 6000 of 10,000 Reviews for Technical Support Fundamentals

By Matthew F

Apr 29, 2023

Thank you everyone for all the hard work it took to put this course together. It was very informative and followed a clear path!

By Jared P

Apr 28, 2023

great refesher couse in all the basics of IT and i also learned new stuff that i didn't know easy to watch/listen and understand

By Faydah Y

Mar 8, 2023

My gratitude goes beyond words. This has opened a new world to me : Linux Operating Systems. Thank you Google! Thank you Coursera

By Christine M

Feb 16, 2023

Good overview of the basics that an IT person needs to know and what IT support involves (ie, documenting and customer service).

By Tracy L

Jan 31, 2023

I loved this learning platform and feel that this course really helped me learn the basic fundamentals of information technology.

By Alex F

Oct 7, 2022

I've been learning a lot in this course, I still want more details about the IT field, and I'm going for it. Highly recommended!

By Anass Z

Sep 9, 2022

I thought i knew a lot about computers, it appears to me now that i didn't and i am glad i joined this course, thank you google!

By Alejandra C

Aug 30, 2022

Muy completo y es cero complejo, aprendes muchos conceptos y demás los fundamentos que necesitas para una prendizaje más complejo

By Samuel W M

Jun 18, 2022

It was a great experience. I have learned things I didn't know. I'm more confident in my skills than before. Thank you so much.

By Julio C

May 20, 2022

It was a great foundational course. I look forward to taking the rest of the courses in this IT Support Professional Certificate.

By Dr. S I

Nov 16, 2021

Comprehensive video lectures and illustrations.

I highly recommend this course for anyone wanting to start a career in IT support.

By Abdus S S

Nov 15, 2021

It was fun and pretty easy to learn about IT because of the amazing Faculty of Google. I would like to thank Coursera for my aid.

By Jorge R

Oct 5, 2021

Muy buen curso, me permite conocer como funcionan la cosas y porque usamos la tecnología para resolver problemas de la vida real.

By Robert R

Sep 23, 2021

This course took many complex ideas and made them more digestible for me. Very easy to follow, just do the work and the readings.

By Derek H

Jul 6, 2021

More engaging than any class I physically had to attend or many other websites that offer learning content! Absolutely love this!

By HAMED A A

Jul 3, 2021

It was an excellent course, from which I benefited from a lot of information and skills that I did not have. Thank you, thank you

By Anthony Z

Jun 8, 2021

This was a great educational course on IT Tech Support. I learned great useful material from this course. It was worth the money.

By Mark N

Apr 29, 2021

high quality videos, clear details of intructions, step-by step assignments. These make great learning experiences. Thanks a lot!

By Mohammed A

Apr 28, 2021

This is a very informational and easy course I recommend for people trying to get some extra knowledge or beginner advice for IT.

By Michael B

Apr 23, 2021

The coursework was easy to understand and kudos to all of the people who put this coursework all together. On to the next course!

By N R P

Apr 9, 2021

it is a very amazing course, I learnt all the fundamentals of it support.

thank you google and coursera for offering this course.

By Carlos V

Mar 19, 2021

This course seemed wonderful to me. Although it is an introductory course to IT, it is very enriching and practical.

Thanks a lot.

By Bryan B

Feb 20, 2021

Really a perfect course. Every bit was engaging and even though I have worked many years in IT I have learned so much. Thank you.

By Hector A S J

Feb 3, 2021

This course gave you alot in depth about what the IT support role will do and especially the labs that gave you hands on training

By AAKASH V S

Jan 26, 2021

anyone who take these course understand the basic fundamental of technical support and troubleshoot them too. It is worthy course