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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

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6076 - 6100 of 10,000 Reviews for Technical Support Fundamentals

By Amitabh

Jul 10, 2020

I loved this course very much!!! I learned every technical details from this course. I really appreciate this course contents :)

By TechEager V

Jun 27, 2020

This course is for anybody who are willing to get into IT Support or for those who want to polish their skills on regular basis.

By David C

Jun 9, 2020

I am really enjoying going through the material and learning all of the topics. I am excited to keep going and become certified.

By Andrew W

May 21, 2020

Amazing! I was able to get through course in less than 2 weeks. I really hope I can obtain a job for Google straight after this!

By Abu T

May 3, 2020

Quite good I'd say , an easy course but has some important information which lays basic foundation of the Techonology around us.

By James D

Feb 21, 2020

At first I didn't know i wanted to jump into IT, but I learned a lot about IT and now I know for sure this is what I want to do.

By samudaya p

Dec 19, 2019

i have learned a lot about IT field and possibilities of IT field thanks to this course, and i am looking forward for next step.

By Hector F

Nov 13, 2019

I think that this was a good refresher and I look forward to getting into the more technical aspects of the IT Professional Role

By Pam P

Nov 13, 2019

This course made learning the basics very painless. Most of the tie, I just enjoyed watching the videos and learning new things.

By Abdourahmane B

Sep 28, 2019

exceptional content with engaging teachers and challenging assignments both quizzes and labs which reflect real world scenarios.

By Kyle T L

Sep 15, 2019

This course was awesome, I did find out that I knew more than I thought. I look forward to taking more IT courses from Google...

By Shashank S

Jun 11, 2019

The course was extremely detail oriented and I thank the instructors for making the learning process fun as well as informative.

By ANUBHAV M

Dec 29, 2018

I think this course is a must to understand how IT world works. Awesome course and very good instructors and peers to learn with

By Timothy G

Sep 23, 2018

Very good! The soft skills part was a bit longer than I would have liked, but the emphasis on good documentation is appreciated.

By Mohan T

Feb 18, 2018

The Highlight thing is the workshop... I love this part with hands on expertise. Credit goes to the Google Team and coursera.com

By victoria p

Nov 25, 2024

I like the way this course is designed, its content, the combination of video, text, reviews and tests. I found it very useful.

By James L

Oct 29, 2024

The course was very helpful in learning about a lot of things I didn't know about that happened in the behind the scenes in IT.

By Giacomo D F

Jun 20, 2024

Very helpful for someone who knows nothing about IT. Will recommend to anyone who wants to learn but don't know where to start!

By Temogen N

Oct 22, 2023

I was suprised how well done this course was done. I wish I had something like this when I got into the business 15 years ago.

By James M

Oct 7, 2023

This was a great introduction to IT and gave a good general idea as to what is going to be expected and covered moving forward.

By Art V

Aug 16, 2023

Lots of useful info. I'm in the IT field and I learned a lot of new material that will be helpful with my career. Great course.

By Marcelin F S

Jun 18, 2023

My introduction to the IT world has been mind opening and exciting and i will love to keep going because i see a future in this

By Atang L

Jun 5, 2023

Had an amazing experience through out the course. Very understandable teaching. Everything was broken down to my understanding.

By Anu T

Apr 26, 2023

Kõik loengud olid väga head. Kursus oli väga väga hästi ülesse ehitatud.

Suured tänud kõikidele proffidele superesitluste eest

By Jeremy C

Feb 17, 2023

This was a great course filled with relevant information and was a great jumping off point into the realm of Technical Support.