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  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Hospitality, Marketing, Revenue Forecasting, Demand Planning, Financial Forecasting, Stakeholder Management, Revenue Cycle Management, Hotels and Accommodations, Hotel Operations, Marketing Channel

  • Status: Free Trial

    Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization

  • Status: New
    Status: Preview

    Skills you'll gain: Service Recovery, Emotional Intelligence, Empathy & Emotional Intelligence, Sustainable Business, Loyalty Programs, Brand Loyalty, Hospitality, Customer Complaint Resolution, Hospitality Management, Personalized Service, AI Personalization, Customer Service, Customer experience improvement, Corporate Sustainability, Drive Engagement, Driving engagement, Customer Insights, Customer Relationship Building, Sustainability Standards, Experience Design

  • Status: Free Trial

    Skills you'll gain: Innovation, Strategic Thinking, Systems Thinking, Digital Transformation, Case Studies, Business Modeling, Business Transformation, Shared Media, Company, Product, and Service Knowledge, Social Impact, Market Opportunities, Market Dynamics

  • Status: Free Trial

    Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)

  • Status: New
    Status: Preview

    Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Services, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Budget Management, Hospitality, Financial Statements, Hotel And Restaurant Management, Hospitality and Food Services, Capital Budgeting, Budgeting, Guest Relations, Hotel Operations, Hotels and Accommodations, Financial Forecasting, Financial Management, Financial Planning

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Booking (Sales), Travel Arrangements, Selling Techniques, General Sales Practices, Sales, Sales Process, Hospitality, Financial Acumen, Client Services, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management

  • Status: Preview

    Skills you'll gain: Event Management, Event Marketing, Event Planning, Logistics Management, Hospitality, Logistics, Hospitality Management, Planning, Budget Management, Operations Management, Coordinating, Budgeting, Vendor Management, Coordination, Plan Execution

  • Status: New
    Status: Free Trial

    Arizona State University

    Skills you'll gain: English Language, Vocabulary, Grammar, Language Learning, Oral Expression, Public History, Oral Comprehension, Writing

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Capital Expenditure, Financial Statement Analysis, Hospitality Management, Cost Control, Financial Statements, Hotel And Restaurant Management, Capital Budgeting, Hospitality, Hotel Operations, Hotels and Accommodations, Performance Measurement, Financial Management, Business Metrics, Financial Acumen, Income Statement, Time Management, Leadership Development, Adaptability, Creative Problem-Solving

  • Status: New
    Status: Free Trial

    Skills you'll gain: Supplier Management, Vendor Management, Supplier Performance Management, Supplier Relationship Management, Supplier Risk Management, Strategic Sourcing, Procurement, Compliance Management, Data Integrity, Workflow Management, Regulatory Compliance, Data Quality, Strategic Partnership, Market Analysis