Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Network Analysis, Network Architecture, Networking Hardware, Network Model, Critical Thinking, Linux, Computer Architecture, Network Security, Accounting, Human Computer Interaction, Communication, Computer Programming, Cloud Computing, Leadership and Management, Operating Systems, System Security, Cryptography, Customer Support
Skills you'll gain: Cloud Computing, Cloud Storage, Computer Networking, Customer Success, Operating Systems, Cloud Applications, Leadership and Management, System Security, Strategy and Operations, Cloud Infrastructure, Communication, Computer Programming, Cyberattacks, Customer Support, Databases, Networking Hardware, Cloud Platforms, Cryptography, DevOps, IBM Cloud, Information Technology, Network Architecture, Network Security, Security Engineering, Software Engineering
Amazon Web Services
Skills you'll gain: Amazon Web Services, Application Development, Cloud Computing, Cloud Infrastructure, Cloud Storage, Collaboration, Communication, Continuous Integration, Data Analysis, DevOps, Information Technology, Operating Systems, Project Management, Software Architecture, Software Testing
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A technical support engineer has on headphones and works at their desk, troubleshooting customer network and tech issues.](https://images.ctfassets.net/wp1lcwdav1p1/6RYYfl482kuXpfD52Vg7aO/64f351d91851eb9eab19b93ce17d207f/GettyImages-1270220777.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A system administrator in a yellow turtleneck and black glasses sits at a shared desk with computer code on their monitor.](https://images.ctfassets.net/wp1lcwdav1p1/1AdelABnrNDyRO0fut5mva/3a59751b280ceae1a803033d6795b898/GettyImages-1171809286.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person sits with their phone and laptop looking for the best-paying technology jobs available.](https://images.ctfassets.net/wp1lcwdav1p1/66rb3s4FvfDYDTvsFeL86l/6df636ce1d5c769cd0c2fa27daec1489/GettyImages-1140447702.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A potential employer sits at a meeting table and smiles at a prospective employee holding their information technology resume.](https://images.ctfassets.net/wp1lcwdav1p1/zJ1JKsL5lkOGRsNA2HrQa/60a6276e47701363003e0f37f421fd4a/GettyImages-1144541711.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man works at a desk on a laptop computer.](https://images.ctfassets.net/wp1lcwdav1p1/58NFkIkB7phXb5Y8g1tX9c/49a04430fca3c3f7ff8ff84b73350906/iStock-660586498.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A solutions engineer presents a slide show to their coworkers.](https://images.ctfassets.net/wp1lcwdav1p1/BpDh56lbuFcoY9Rkge5sA/b9ded472eadd8e28272b8d929d1ee869/GettyImages-1441650542.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT manager is working on a laptop from home.](https://images.ctfassets.net/wp1lcwdav1p1/5qHx9sdeITti8xaQC9yDrE/4ed486766c4d0d12b6738bc1edc181c5/tf9Jc9lu.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is using a shell script on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/1BWk9oAm7RbjHc7rhjq7Uu/c638b41cc0399565166cdafe75ae8b51/4Zlq48Hb.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Three people stand around a computer in a server room.](https://images.ctfassets.net/wp1lcwdav1p1/1nwhSPFfFihVOMIDLhUV4I/be638148a49b6160e29dfbd012520e15/GettyImages-672157207.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A person in a turtleneck and dark-rimmed glasses sits at a shared desk in front of a computer and is turned toward the camera and smiling.](https://images.ctfassets.net/wp1lcwdav1p1/3vF9TmzrfCzh35hfvUGK3w/5247bdcdf95773a85a6e4047e0cd8903/GettyImages-1171809286.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is sitting outside on a lounge chair reading about PGP on their tablet.](https://images.ctfassets.net/wp1lcwdav1p1/41VdyvKtkarGq64lwMmIz5/2dc1b69a0f8d0d39b7b758437b426f38/b4gJ7fvy.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is on their laptop taking notes on FAT32.](https://images.ctfassets.net/wp1lcwdav1p1/7EfkvnKjbASVJJAcfrGJyU/adbe472ade1ce1c92605c01aebff6aeb/0a6xMFzT.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
