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Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Process Improvement
University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Marketing Effectiveness, Digital Marketing, Customer Data Management, Social Media Marketing, Marketing Strategy and Techniques, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Consumer Behaviour, Data-Driven Decision-Making, Data Analysis
HubSpot Academy
Skills you'll gain: Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Business Marketing, Business Strategy, Marketing, Customer Relationship Building, Cross-Functional Collaboration
Universidad de Palermo
Skills you'll gain: Storytelling, Data Storytelling, Brand Strategy, Presentations, Branding, Strategic Communication, Content Creation, Marketing Communications, Content Marketing, Communication, Data Visualization
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Stakeholder Management, Design Research, User Experience, Persona Development, Service Design, Process Mapping, User Research, Customer Insights, Business Workflow Analysis, Consumer Behaviour, Innovation, Interviewing Skills
Coursera Project Network
Skills you'll gain: Customer Service, Service Design, Taxonomy, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Customer Support, Web Analytics, Marketing
Skills you'll gain: Customer Insights, Customer Analysis, Persona Development, Report Writing, Customer Data Management, Target Audience, Search Engine Marketing, Marketing Analytics, Marketing, Search Engine Optimization, Marketing Strategies, Data Security, Social Media Strategy
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Market Opportunities, Customer Analysis, Customer Engagement, Target Market, Customer Insights, Customer Acquisition Management, Consumer Behaviour, Business Marketing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Product Knowledge, Selling Techniques, Target Audience, Customer Relationship Building, Sales Prospecting, Verbal Communication Skills, Closing (Sales), Business-To-Consumer, Target Market, Sales, Communication, Company, Product, and Service Knowledge, Sales Strategy, Customer Engagement, Product Demonstration, Rapport Building, Consumer Behaviour
Skills you'll gain: Customer Complaint Resolution, Telephone Skills, Customer Service, Customer Inquiries, Product Knowledge, Writing, Verbal Communication Skills, Vocabulary, Grammar, Language Learning, Interpersonal Communications, Business Correspondence, Communication
Kennesaw State University
Skills you'll gain: Customer Retention, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Analysis, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Strategic Marketing
In summary, here are 10 of our most popular customer+journey courses
- Customer Support digital transformation with HubSpot: Coursera Project Network
- Customer-Centric IT Strategy: University of Virginia
- Marketing analytics: Know your customers: Macquarie University
- Sales Training: Inbound Business Strategy: HubSpot Academy
- Storytelling / Re-brand your Brand: Universidad de Palermo
- Design Thinking: Discovery Tools: University of Virginia
- Create a services customer satisfaction process: Coursera Project Network
- Using Microsoft Copilot to Understand Your Customer: Microsoft
- Managing Customer Expectations with Jagdish Sheth: Kennesaw State University
- Business-to-Consumer (B2C) Sales Strategies and Techniques: Coursera Instructor Network