Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, User Feedback, Innovation, Process Improvement and Optimization, Automation

Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Linux Servers, Servers, Systems Administration, Network Troubleshooting, IT Infrastructure, Cloud Computing, Hardware Troubleshooting, Data Storage Technologies, IT Automation, Security Controls, Technical Support and Services, Networking Hardware, System Support, Computer Hardware, Data Security

Skills you'll gain: Web Content Accessibility Guidelines, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Education and Training, Visual Impairment Education, End User Training and Support, Microsoft Windows, Productivity

Skills you'll gain: Hardware Troubleshooting, Information Systems Security, Malware Protection, Firewall, Information Technology, Data Security, Computer Security Awareness Training, Network Security, Technical Support, System Support, Encryption, Data Integrity, Authentications

Skills you'll gain: Knowledge of Apple Software, Mac OS, User Accounts, Desktop Support, System Support, System Configuration, Software Installation, File Management, Data Management, Technical Support, General Networking, Network Administration, System Implementation, Knowledge of Apple Hardware, System Requirements, Data Security, Disaster Recovery, Encryption

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Optimization, People Development, Workforce Development, Organizational Strategy

Skills you'll gain: Employee Surveys, Data Sharing, User Feedback, Dashboard, Self Service Technologies, Personalized Service, User Accounts, Account Management

Skills you'll gain: Scope Management, Quality Management, Resource Planning, Project Risk Management, Stakeholder Management, Cost Management, Communication Strategies, Resource Allocation, Project Management, Cost Estimation, Scheduling, Project Management Life Cycle, Information Technology, Leadership Studies, Project Schedules, Stakeholder Communications, Human Resources Management and Planning, Procurement

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

Skills you'll gain: Linux Administration, Linux, Linux Commands, Data Storage, Systems Administration, File Systems, Data Management, System Configuration, IT Management, System Monitoring, Data Sharing, Security Software, Information Technology, Network Troubleshooting, Virtualization

Skills you'll gain: Local Area Networks, Software Installation, Command-Line Interface, Microsoft Windows, System Configuration, TCP/IP, Linux, General Networking, Patch Management, Operating Systems, User Accounts, Network Routers, System Monitoring, Network Troubleshooting, Mac OS, Technical Support, Firewall, File Management