
Alex Genadinik
Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Rapport Building, Sales Presentation, Selling Techniques, Customer Engagement, Trustworthiness, Consultative Selling, Relationship Building, Verbal Communication Skills, Client Support, Relationship Management, Sales Support, Business Communication
Intermediate · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Diversity Programs, Team Building, Diversity and Inclusion, Diversity Awareness, Team Management, Diversity Equity and Inclusion Initiatives, Goal Setting, Intercultural Competence, Emotional Intelligence, Team Leadership, Team Performance Management, Workplace inclusivity, Systems Thinking, Team Motivation, Presentations, Cognitive flexibility, Culture, Case Studies, Collaboration, Cultural Diversity
Beginner · Specialization · 3 - 6 Months

Real Madrid Graduate School Universidad Europea
Beginner · Course · 1 - 4 Weeks

Minnesota State University, Mankato
Beginner · Specialization · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Retention, Active Listening, Customer Service, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Customer Support, Verbal Communication Skills, Emotional Intelligence, Professionalism
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Process Analysis, Process Improvement
Mixed · Course · 1 - 4 Weeks

Harvard Business Review
Skills you'll gain: Marketing Planning, Customer experience strategy (CX), Customer Engagement, Value Propositions, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
Intermediate · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Customer Advocacy, Brand Loyalty, Competitive Analysis, Loyalty Programs, Customer Engagement, Advocacy, Brand Awareness, Thought Leadership, Shared Media, Promotional Strategies, Customer experience strategy (CX), Company, Product, and Service Knowledge
Mixed · Course · 1 - 3 Months

Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis, Spatial Data Analysis
Beginner · Specialization · 1 - 3 Months