
Universidad Nacional Autónoma de México
Skills you'll gain: Delegation Skills, Supervision, Leadership and Management, Creative Thinking, Organizational Strategy, Organizational Skills, Leadership Development, Cognitive flexibility, Creative Problem-Solving, Team Leadership, Leadership, Empathy & Emotional Intelligence, Management Training And Development, Business Planning, Time Management, Emotional Intelligence, Problem Solving, Quality Management, Organizational Leadership, Coaching
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Databases, Relational Databases, Project Schedules, Milestones (Project Management), Database Software, Calendar Management, Project Management, Content Management Systems, Client Support, Process Management, Project Documentation, Document Management, Process Improvement and Optimization, User Accounts
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Professionalism, Business Communication, Self-Awareness, Communication, Style Guides, Non-Verbal Communication, Executive Presence, Brand Strategy, Professional Development, Empowerment, Brand Awareness, Branding, Personal Development, Organizational Skills, Emotional Intelligence, Aesthetics, Leadership
Intermediate · Course · 1 - 4 Weeks

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Customer experience improvement, Self Service Technologies, Driving engagement, Personalized Service, Customer Relationship Management, Customer Insights, Augmented Reality, Brand Loyalty, Data-Driven Marketing, Loyalty Programs, Augmented and Virtual Reality (AR/VR), Revenue Management, Drive Engagement, Hospitality, Disabilities, Storytelling, Real Time Data, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Peer Review, Program Evaluation, Training Programs, Qualitative Research, Instructional and Curriculum Design, Formal Learning, Education and Training, Teaching, Health Assessment, Pedagogy, Survey Creation, Psychological Evaluations, Educational Materials, Quantitative Research, Data Collection, Instructional Design, Quality Assessment, Statistical Analysis, Student-Centred Learning, Higher Education
Beginner · Specialization · 3 - 6 Months

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Beginner · Course · 1 - 4 Weeks
Tecnológico de Monterrey
Skills you'll gain: Persona Development, Social Media Strategy, Social Media, Performance Measurement, Social Media Marketing, Social Media Campaigns, Performance Metric, Smart Goals, Social Media Management, Social Media Content, Digital Media Strategy, Content Marketing, Communication Planning, Goal Setting, Performance Analysis, Key Performance Indicators (KPIs), Social Media Analytics, Active Listening, Network Analysis, LinkedIn
Intermediate · Specialization · 3 - 6 Months

Universidad Austral
Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Program Implementation, Service Management, Service Improvement, User Feedback, Customer Engagement, Expectation Management, Customer Insights, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Branding, Brand Marketing, Marketing Planning, Strategic Marketing, Brand Strategy, Brand Awareness, Brand Management, Social Media, Marketing, Social Media Marketing, Marketing Strategies, Persona Development, Marketing Design, Professional Development, Goal Setting, Content Creation, Market Opportunities, Value Propositions, Entrepreneurship, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)
Beginner · Specialization · 3 - 6 Months

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Support, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Sales Process, Relationship Management, Customer Analysis, Customer Insights, Sales Management, Leadership, Business Metrics
Beginner · Course · 1 - 3 Months

Skills you'll gain: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, User Experience, Ideation, Persona (User Experience), Web Presence, Responsive Web Design, Graphic and Visual Design Software, Layout Design, Design Elements And Principles
Beginner · Professional Certificate · 3 - 6 Months