This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
Expérience recommandée
Ce que vous apprendrez
Analyze the operational approaches to the execution of strategic plans and how it can be used effectively to achieve organizational goals
Evaluate the application of the various approaches and tools needed for change management and their impact on the culture of an organization
Evaluate the ever-changing healthcare environmental, political, economic and other factors considered in the execution of a strategic plan
Compétences que vous acquerrez
- Catégorie : Process Improvement
- Catégorie : Process Design
- Catégorie : Cultural Assessment
- Catégorie : Data collection and analysis
- Catégorie : Organizational Assessment
Détails à connaître
Ajouter à votre profil LinkedIn
31 devoirs
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Obtenez un certificat professionnel
Ajoutez cette qualification à votre profil LinkedIn ou à votre CV
Partagez-le sur les réseaux sociaux et dans votre évaluation de performance
Il y a 4 modules dans ce cours
This module begins with an overview of the course and the process improvement project. Next, you will learn about the new processes and technologies that healthcare innovation can bring to improve the customer experience. You will explore healthcare ecosystems and the challenges that healthcare organizations face. You will then begin work on your process improvement plan by laying the foundation and specifying the context in which your process occurs. You will begin researching and exploring organizational processes that could benefit from process improvement and how to begin planning for those process improvements.
Inclus
11 vidéos14 lectures7 devoirs2 sujets de discussion
The exact definition of organizational culture is debated: Is it the patterns of behavior of employees? The language and jargon used? The types of communications, actions, beliefs, values, and traditions of the organization? Organizational culture is all of these things, as well as how these things interact and combine to determine the degree to which staff, customers, and stakeholders identify with the organization. In healthcare organizations, the patient population drives much of the organization’s culture and success. Understanding (ideally informed by data analytics) the culture is critical to understand when considering implementing a new change or process inside that organization. This module will describe the extent to which the organizational culture represents the foundation on which excellence customer service is built and can be improved upon. Additionally, you will begin to expand on your process improvement plan by identifying the the operational process that you would like to improve or redesign throughout this course.
Inclus
8 vidéos7 lectures10 devoirs1 évaluation par les pairs
In process improvement, the term "operational management" is used to describe the planning, design, implementation, and continuous monitoring of the provision of services. Operations managers in healthcare, like in every industry, have responsibilities in both strategy and day-to-day operations to ensure that the services provided are well managed so that the organization remains competitive. Processes must be well-designed, aligned, and optimized to better support the patient journey. In this module, you will review the early stages of process development while focusing on approaches to planning for process change. Next, you will engage in process mapping and identify the redundancies, workflows, handoffs, and subsystems involved in processes. You will create a model design, and plan out the initial deployments of improvements.
Inclus
3 vidéos8 lectures7 devoirs1 évaluation par les pairs
In this module, you will continue to develop your process improvement plan but integrating a strategy for data collection and analysis to support your decision-making. You will explore the role data plays in decision making and how to articulate your organization’s plan for process development. You will identify different criteria for active and passive data and how you can apply different data metrics to process improvement.
Inclus
3 vidéos8 lectures7 devoirs2 sujets de discussion
Instructeur
Offert par
Recommandé si vous êtes intéressé(e) par Leadership and Management
Northeastern University
Coursera Instructor Network
IESE Business School
Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?
Ouvrez de nouvelles portes avec Coursera Plus
Accès illimité à 10,000+ cours de niveau international, projets pratiques et programmes de certification prêts à l'emploi - tous inclus dans votre abonnement.
Faites progresser votre carrière avec un diplôme en ligne
Obtenez un diplôme auprès d’universités de renommée mondiale - 100 % en ligne
Rejoignez plus de 3 400 entreprises mondiales qui ont choisi Coursera pour les affaires
Améliorez les compétences de vos employés pour exceller dans l’économie numérique
Foire Aux Questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.