Throughout the Technical Support Fundamentals course, I was impressed by the depth of content and how clearly each concept was explained. The practical examples and real-world scenarios helped solidify my understanding of troubleshooting, networking, and system administration. The pace was manageable, and I appreciated the well-structured lessons that allowed me to build my knowledge step by step. Additionally, the hands-on labs were incredibly helpful for reinforcing what I had learned. Overall, this course provided me with a strong foundation in technical support, and I feel confident applying these skills in a professional setting.

It was amazing experience while going through all of the module. Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera. All of the Instructors have explained each and everything in details with 100 % clarity. It was awesome going throuh all of thse and it was such a beautiful experience. That's all and there are so many things which was fantastic but I've no word to explain. Thank you so much Google Instructor and Coursera for this Beautiful and Interactive Course. Thanks a lot once again!

From the bottom of my heart, I say thanks to the Coursera team for your time , energy and resources put in to ensure the success of this course. I had no knowledge of IT fundamentals when I started this course. But at the end of this course , I have learned the basic IT support roles and how to go about them. of special interest to me was the lesson on a good customer service, because I can also apply that outside the IT world especially when dealing with the people around me. This course is an eye opener to me and I promise to do my best in implementing most of the lessons taught. A VERY BIG THANKS TO THE TEAM ONCE AGAIN.

This is a very good starter course to begin with, though like it says multiple times within the course that your always expected to be a self-learner. This course does not cover everything that you need to know but it gives you a very good start on where to look to start. It still requires your time to do your own research on parts that you most likely won't be able to comprehend with such a short video. I spent a lot of time outside of the course doing research to gain a better understanding of the course material. Overall I enjoyed the way this course was presented, it have had more visual presentations than death by power point.

great stepping stone to encourage you to learn more in this industry. all my life i have struggled in school and after High school graduation struggled again to focus in community college resulting in giving up my education and just making money in restaurant field. This is the first time i feel i have accomplished something. The lessons that have been provided don't directly go into extreme technicality which can discourage a person like me to shut down. I really appreciate the info they give you to understand the basic topic in the most simple way and i believe this is the type of education is needed for a lot of people like me.

I recently took this course and I must say, it was one of the best learning experiences I've had. The instructor was incredibly knowledgeable and engaging, making the course material easy to understand and follow. The content was well-structured and provided a great balance of theoretical concepts and practical applications. The course assignments were challenging but rewarding, and helped me solidify my understanding of the material. Overall, I highly recommend this course to anyone looking to expand their knowledge and skills in this field. Thank you to the instructor and the team for such a wonderful learning experience!"

This course provided an excellent overview of IT fundamentals for an absolute beginner like me. The information was well organized and presented in an interesting and understandable format. The presenters were always clear and encouraging . I even appreciated the "oops" pop up boxes during some of the videos. They helped me feel that even the experts make mistakes. The pop up questions during the videos helped me stay focused on the topic. The labs were challenging enough for me to feel that they were a learning experience, but also easy enough that I didn't feel intimidated by them. The course was time well spent.

I was an awesome experience to learn with you guys. I really find myself lucky to be a part of the program and this course. Thanks to all the mentors for all the knowledge and thanks to Coursera team for such an awesome platform and thanks to Google for launching this program for all the people who have keen desire to learn about technologies but don't have much resources to get to a good college or a university. I know this is just a glimpse of IT knowledge but it can't be ignored because it's the foundation for what I will be tomorrow. Thanks again to all of you. I don,t not enough words anymore to describe my feelings.

Wow what a great course! Even though I have worked with computers for 30 years still didn't know a lot of the information within this course. It was nice to clarify some of the basics like the binary system, how many bits in a byte, function of the Kernel, and computer history. I struggled most with Week 3. I think because of the complexity in it like all the functions of the Kernel. I most enjoyed Week 6 with all the valuable amount of material on interacting with fellow humans. I enjoy working with and helping others. It was well worth my time and energy! Thank you for putting this together. I can't wait to learn more.

I enjoyed this course very much and found it engaging making me want to learn more. The videos and the fact that they explained in detail that was easy to understand helped and made this first experience even better. A while back I was asked to leave a IT course as i couldn't catch up but it wasn't the I did not know computers, couldn't complete work or have a bad attitude towards learning. IT is my passion I didn't do well because I struggled with understanding the wording of questions and how things were presented to me. This course was presented in away I can understand and enjoy at the same time which was a bonus.

This is a great course for anyone who is interested in learning about computers, not just for someone who is looking to join IT Support. I just had interest in learning about computers, I did not know what IT is and I did not even know what IT people do, but I did not get into any trouble for not knowing all those in this course. This course taught me anything I needed to know. This course is for anyone and everyone. No prior knowledge required. I strongly recommend this course for someone who is interested in learning some new things like me or someone who is ready to learn something particularly about computers.

Amazing information, GREAT CONTENT. Thanks Google. Beginners will definitely learn something new! I learned how and taught my family how to build our first PC! that has been a dream of mine since a child. This course provided me with a firm enough understanding of a computers hardware and software to finally make the leap of faith! It was so simple to understand that my family and I were able to do the build together which was an amazing experience to say the least. Thanks again to the Coursera and Google teams, and good luck to all those like myself taking the first major steps along their tech and life journey!

It was mind-blowing and very exciting daily to learn form the pro's and exercise what I learned in quizzes and in daily real life scenarios. I think all part of this course was my favorite since it drives me to be better at it. I'm looking forward for the next courses ahead of me. The challenge was great and I loved it. To Coursera , to my beautiful and handsome beloved instructors and google organization. Thank you so much. I'm very grateful for all of you guys. God bless you. This not yet end it's just the beginning :) . I highly recommend this course to everyone especially to IT students and Professional.

I've taken a program before that should've led me to get Fundamentals+ and A+ but I learned nothing from it. This course was set up so thoughtfully and strategically that I truly feel I retained the information and have the urge and motivation to keep going! I would recommend this course to anyone who has any interest in tech! The courses I took on a diff site made me doubt myself and start to wonder if I could actually get where I wanted in the IT world and this one was a complete turn around. It re-instilled the faith in myself and fed my hunger to learn just enough to keep me wanting to know more. Thank you!

This Course is an efficiently paced course with indepth examples and tools that help you learn and better understand concepts in IT and more. Most concepts being taught are compressed into short videos where practically every second counts. The upside of this is you get to the meat of the lesson very quickly. The downside of this is that there are points in which you may feel overwhelmed by the sheer amount of teminologies being thrown around. But self-pacing quickly works around the problem of not understanding terms. And you can always take down notes and do research on things you don't completely understand.

A great course to get your feet wet in the world of IT, however it's just what the title says, "Fundamentals". If you are already familiar with computers or involved in more indepth IT work, it may lack in adding to your knowledge. As someone who has dealt with computers since childhood, there was value in refreshing myself in basic concepts and also better understanding things I do in practice but never articulated. Overall, it's a great introductory course that someone completely new would not overwhelmed by and helps gives a enough IT exposure to someone who is still deciding if the field is right for them.

I thoroughly enjoyed this course. I spent years working in private sector, then many more years working in the public sector. This course brought a lot of clarity to work I've done, even though I was not working as an IT professional. I appreciate the time, effort, pace and overall sequencing of the course content. Every instructor was excellent, clear, understandable and reassuring. It was not nearly as difficult to comprehend, follow along and complete the course, as I thought it might be. I look forward to diving into the next course, because I am encouraged by my progress in this first experience.

Esse curso foi muito interessante e instigou munha vontade de conhecer mais a fundo tudo que existe em relação ao mundo da tecnologia. Infelizmente só tenho uma ressalva quanto a organização do mesmo, desde o início do curso venho solicitando correção do meu nome más até agora não houve solução por parte do apoio ao aluno. Não posso imprimir o certificado pois está com outro nome. Mesmo assim, continuarei fazendo o segundo curso da série de quatro curso pois estou muito empenhada em me especializar nesta área. Grata Google, pela oportunidade de fazer pare dessa família tão especial.

Simone Pedro de Oliveira

I feel like this was definitely a good introduction to what the IT Tech Support role entails. This course will really just introduce you to the basic concepts and problems you will face but doesn't overload you too much with the more advanced issues. It's like Elementary school for IT, while it helps teach you the basics it doesn't necessarily give you all the tools and skills to handle the real world problems IT Support deals with. I'm looking forward to continuing the course after the Tech Support Fundamentals and hope they'll be able to give me the advanced skills I would need to be hired in this field.

Simply amazing! What a great and transparently easy to grasp job you've done! I've liked Google since the beginning but now, I respect and admire your work, your culture, your job and your "everything to it" deal. Because it's the "everything to it" deal that makes things happen. How many takes for each class to be shot, how many revisions until each class was written and approved. How much planning? How many people involved investing their degrees, names, faces and careers? And probably one million other things. Thank you Google! Thank you so much! As far as Coursera, I've loved them for a long time now.

I really enjoyed this course, it helped shed some insight into some of the basic fundamentals of IT and what one can expect if they choose to pusue a career in this sector. With that said, the quizzes, labs and other assignments were really great and for the most part easy to navigate and complete. The content and tools involved in this course really helped me gather a better understanding not only into the IT industry but into the technology field in general. Overall I would highly recommend this course to anyone considering a career move into IT but wants some basic insight as to what it might entail.

This is definitely the way to learn! I have enjoyed the course very much, and have taken pages and pages of notes to which I can refer back and review all I have learned. I love the way the course is broken down into smaller bits that are not overwhelming all at one time. I can stop and make sure I understand a topic before moving on, and I can find chunks of time throughout the day to spending learning more. The instructors are superb, engaging, and make me feel they are rooting me on and want me to succeed. I have been involved with many different types of schools over the years, and this is the best.

Hi, throughout the course of technical support fundamentals, it gives me lots of useful information of different areas, such as IT support, Hardware, software, operating system, networking and troubleshooting methods.

I think the most difficult part is to handle troubleshooting. Since there are various questions raised from users, if you don’t have good documentation. You will spend a lot of time. I hope I can tackle the problems with my basic IT knowledge.

I want to take the next course in the IT Support Professional Certificate. Thank you very much Google! I also want to be one of your favorite staff.

I enjoyed the flow of all tutors... it felt like they recorded together. lol. It was fun, educating and inspiring how freely they shared their personal experiences.

I stumbled on a "slope" while navigating the assignment for module 5, prior to this course, i would have run off at that point or find someone to help... But, because i understand now that failing is learning in itself in this exciting field, I kept trying and reading (learning, unlearning & relearning) instructions over until I figured it out. I believe that with this new knowledge from this course, I am ready to explore the world of IT.

This course was an amazing course for anyone seeking to begin a career in IT. It covers a wide variety of different IT topics and fundamentals. 10/10 I completed a 4yr vocational certificate in IT about 9 years ago, and have just recently applied to WGU for their IT Bachelor program. This course was the perfect refresher to get back on the wagon and after a long hiatus begin working towards a degree in IT. I recommend this to anyone interested in seeking a career in IT, and even for those who just want a better foundational understanding of how computers and the IT work. All around incredible course.