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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3451 - 3475 of 10,000 Reviews for Technical Support Fundamentals

By Andres H

Dec 24, 2018

Well very motivational introductory course. It gives you a spoon of reality and even if it's a little quick you end learning a lot on both basics and intermediate IT supports functions

By Shoshanah V

Oct 29, 2018

I love that Google has provided a way to summarize IT concepts in just 6 weeks! I look forward to going more in depth with the future courses as part of the certificate specialization.

By Deleted A

Jun 24, 2018

I think this course is definitely a great beginning to learning the field of I.T. It is laid out great, and the fact that you can study at your own pace just makes it that much better.

By Ali A

Feb 3, 2018

being a newbie and someone who hasn't taken a course since a long time, i find this one very informative and engaging. will do my best to take all the coursers and earn a certification

By Lerige T K

Apr 23, 2024

Materials are easy to use and understand. Really opened up my thinking regarding IT. Worth the money and time. On point presenters and with case study background. I am very satisfied.

By Gurpreet G

May 22, 2023

It was a wonderful experience while learning this certification provided by Google 'the best'. I am really thankful that I received my certificate from such a well known organisation.

By Philip T

Mar 21, 2023

Very informative course presented in an easy-to-understand format.

The lessons are repeatable which helps to fully comprehend the topic being presented.

I liked all of the instructors.

By Jasmine G

Dec 27, 2022

I really love this course. I am learning so much. Even if I don't get a job in IT right away, this will help me on my personal computer understand more and more about what I am doing.

By Jason A

Oct 18, 2022

its is a great starting point for those new to the area. However if you have a decent amount of computer know how and build you own computers this will feel a little to easy for you.

By Julian A O

Oct 9, 2022

Great information and great teachers. Introduces you to a world of computers and of course, IT at a great pace that isn't too much and isn't too little. Bring on the next lessons!

By Jacob

Sep 25, 2022

It was a fantastic course that helped me learn not only the inside of a computer, but also walked me through the how every computer is linked to one another and how everything works.

By Devin E

Aug 2, 2022

Excellent course and well paced. I personally would add a dictionary of terms learned so far at the end as that's usually one of my weaker learning points but I get the general ideas.

By S A J

Jun 8, 2022

I definitely gained alot of knowledge and i am excitd to learn more on this journey. Very easy to access this course and i did most of it through my iphone since im always on the go.

By Kelvin D

Jun 6, 2022

Learned so much that I didn't even know and I was able to understand the courses. I would say take notes they will with the quizzes and graded tests at the end of the different weeks.

By Sachin

Mar 19, 2022

It is really an amazing course not only for students but also for other who wants to have a job in IT sector. This course is really helpful in basic understanding of computer systems.

By Jonatan I B

May 5, 2021

El curso es muy didáctico y muestra un panorama muy completo de lo que afronta el día a día un TI, Brinda las herramientas (técnicas y sociales) para dar un buen servicio al usuario.

By Josh H

May 2, 2021

Amazing course and an amazing opportunity for those hungry for learning. If you do consider getting a certificate get it here on Coursera, they do have all the tools for your success.

By Dale L

Apr 24, 2021

Great introduction to the world of IT, coming from someone who has knowledge in a few areas, such as building computers/maintenance but not enough to round of the general information.

By Bright A

Feb 7, 2021

Very intuitive but I haven't been able to retrieve my certificate. I have been told to verify my ID which I have but the system is failing accept my ID. Please help me out. Thank you.

By Joy R

Feb 2, 2021

Google IT Support Course is the best gateway to the world of IT. Awesome learning experience. I learned the basics, fundamentals and how to put in practice all the relevant solutions.

By Enya V G R

Jan 18, 2021

Es un curso excelente, con buen contenido que te ayuda a repasar o conocer bien las bases si no hay conocimientos previos en TI. Contenidos sencillos, concisos y sumamente relevantes.

By Ahmad A

Jan 15, 2021

Even if you are familiar with tech like me you will still need to learn the Terms of the industry and the explanations about it, if you want to be PRO in IT world Learn and Work Hard.

By Aung M M

Oct 15, 2020

I received fundamental knowledge about IT, troubleshooting theory, customer service, and preparation for interviews. I really enjoyed this module and decided to finished this program.

By Shauna D

Sep 27, 2020

This course was extremely helpful in learning the basics of computers and the operating systems, as well as the troubleshooting tips you will need when in the support specialist role.

By Prosenjit B

Sep 12, 2020

In one word, AWESOME!! The contents are very much organized and the instructors know how to grab the attention of a student. Thank you for everything. I am stepping to next courses :)