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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3476 - 3500 of 10,000 Reviews for Technical Support Fundamentals

By Karlus O

Jul 24, 2020

Good course overall. What i like the most is the fact that you can get a support anytime you need it at your finger chip.

"NO ADMIN LEFT BEHIND" so looking forward to the next chapter

By Keith T

Jun 24, 2020

The course material was very well laid out and easy to follow; the instructors were very professional and knowledgeable and provided a level of detail that made it easy to comprehend.

By Dwight J

May 13, 2020

think there need to be a bit more hands on training but this is definitely a good start into the IT world. As an intro course you folks did a great job building this course. Thank you

By YASHKUMAR B

Apr 24, 2020

I HAVE ENJOYED A LOT WHILE LEARNING THROUGH ONLINE WITH GOOGLE IT SUPPORT.

They're content are more Specific and up to the point. Ive been patterned by their presentation. Thank you.

By MAYURKUMAR P

Mar 19, 2020

it is really nice course . and all of above the presentations of the course is really nice. thank you google giving accessibility of studying all courses from basic to master levels.

By Jashua M

Oct 14, 2019

This is a great fundamental course to IT Support. I would definitely recommend it to anyone else interesting in getting into the IT support industry. I only wish I had done it sooner.

By Molly F

Sep 4, 2019

This course has been challenging, but very informative! The instructors do an excellent job of communicating difficult concepts and making them accessible for those who want to learn.

By Bendji A

Jan 6, 2019

I really enjoy the fundamental program it's knowledgeable and easy to learn if determine. i also learn a lot in this program i appreciate google and coursera for creating this course.

By Maritza T

Sep 17, 2018

Most of this information was a review of items that I already knew, but it was a great way to get a feel for how the course is ran and what to expect in the weeks and lessons to come.

By Kellie W

Aug 9, 2023

This course was super informative and I was able to work and learn at my own pace. I'm super grateful for this course and everyone who played a part in teaching each lesson provided.

By Mirna G

Jul 28, 2023

This program is amazing. I learn a lot of knowledge, being in this program it helps me to develop my skill and be more independent. I can start work as Technical Support Fundamental.

By Victor C

Nov 12, 2022

This course is a great opportunity to introduce yourself to Fundamentals of technical support.

It's an overview of what you need to start learning and acknowledging about IT support.

By Javier O C R

Nov 6, 2022

Buen curso introductorio, me ayudo a repasar algunos temas que no tenía del todo claros y aprendí otros conceptos que no conocía, excelente para alguien que se quiera adentrar en IT.

By Erika N K

Apr 1, 2022

Thank You Coursera for making this happen.I am happy that all od our "mentors" at Google are my age and have a great knowledge of what they are doing and they know how to share that.

By Ahmed S A A

Dec 29, 2021

it was very good , cause i was have lot of experiences about this module and i will never learn something new but the opposite will happened i learn few things and helpful i can use

By david w

Dec 2, 2021

This is a great course for someone just starting out or someone who just wants to hold a basic knowledge of how computers and the internet of things operate and how to maintain them.

By Kaylee D

Aug 3, 2021

I love the personable perspective of the lectures; it made comprehension and retention much better. I still have a long way to go, but this course let me know I am on the right path!

By Mohamed Y

Jun 23, 2021

This course is very important for any one in the world to be inside the field of IT support specialist .I learn more thing in the course , and i wish to complete all of this program.

By Anik M

Apr 19, 2021

This course was awesome. I learn many IT related thing like Computer Architecture, Operating System, Software, Hardware, networking ar many more this. Totally, i enjoyed this course.

By Salman N A

Mar 4, 2021

It was a great learning experience for me. Every detail about computer is conveyed very efficiently. i encourage everyone to study this course as a beginner it will be of great help.

By R.K. T

Feb 16, 2021

Awesome Course, would love to go in more detail of topics touched in this course. I am a follower of google course. Looking forward to upcoming Business Analyst course from google :)

By Sharlyn B

Feb 4, 2021

This course was very informative and it went over a broad range of material that will help in your current IT filed or move you toward wanting to become more involved in the IT field

By Ferdinand P

Jan 2, 2021

This is a really good course. The topics are easy to understand and well delivered. The professors are knowledgeable. I just want to say thank you for making it easy to the learners.

By shahnawaj a

Dec 22, 2020

A very helpful course . Designed very well to educate Technical support fundamentals . Content is really great and sound was awesome . Every things made clear to me whatever taught .

By Newlfi A E D J

Nov 18, 2020

Estoy muy agradecido por haberme permitido ser parte de este curso y aprender todo lo que he aprendido gracias a Google , esto muy entusiasmado por saber que es lo que sigue gracisas