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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3526 - 3550 of 10,000 Reviews for Technical Support Fundamentals

By Smail G

Dec 26, 2020

it is really amazing that I finished the first technical support Fundamentals course, it will help me enter the field of information technology from its wide doors.

Thank you google.

By Jaineshkumar A M

Nov 30, 2020

This part of the course has helped me Deeply understand all the process through which technology computer and IT works. Also making me understand troubleshooting in precise details.

By STEVAN D A

Oct 19, 2020

I'm really happy to finish this first course of Google Professional Certification, the learning, quiz, and lab method are very effective, i'm looking forward to take to next course.

By Dave C

Sep 18, 2020

I feel like i came away with a very good understanding of the underlying principles

of technologies, networking, and troubleshooting. Looking forward to buiding on this foundation!

By VARSHAA V

Aug 20, 2020

It was one of the best courses in coursera. Gave me a understanding on how computers work the content was to the point. Lab sessions helped me to gain the required practical skills.

By Sunil K B

Jul 13, 2020

This is the best course and If any body want to make carrier in IT this Should be the Fist steps

There are lots of expertise who are shared good experiences with A big organization

By Triana G

Jun 9, 2020

Es un curso excelente, aprende a usar muchas herramientas nuevas que no conocía, seguire tomando cursos de Google, muchas gracias por todo, me siento muy feliz de haberlo terminado.

By Salman A G

May 17, 2020

I would like to thank Google for making this course and a platform for learning. Instructors are exceptional. They make you in love with IT. Course was concise and framed perfectly.

By Shane M

Apr 26, 2020

Great for a beginner like me! I know own a notebook full of all of the information that I learned. This course has shown me the career I would like to pursue. I couldn't be happier.

By Aly

Apr 6, 2020

Great, and very informative, fun to watch, learn and do the quizzes. The labs were well explained, and the support was wonderful. Thank you for your time, knowledge and opportunity.

By pranit i

Apr 2, 2020

I really enjoy this course . I learn most important information about computers commands ,networking,diff hardware ,troubleshooting problem how to solve and fix them and many more.

By Matthew S

Mar 28, 2020

I liked the videos that have been presented. I think it was the right amount of material as an introduction to IT Tech Support. I look forward to what the other modules have to say.

By Dennis C S

Mar 25, 2020

This course is informative for a novice in the IT world. I am hoping to move forward and use this course as a building block to becoming fundamentally sound as an IT rep and beyond.

By Terèsa J

Mar 5, 2020

I am truly grateful for the opportunity to be able to do this course. It has helped me to grow and learn so much about IT support in a very reasonably and affordable amount of time.

By Caleb G

Sep 12, 2019

This has taught me quite a bit and I feel as if I am building a relationship with the teachers themselves.

They break everything down but don't go too fast so I can still take notes.

By Brandon S Z

Jun 16, 2019

Feels like there was not much to learn here, but seeing as it is the introduction course for a beginners certificate, I suppose it is a necessary step for someone with no knowledge.

By Juvencio G

Mar 12, 2019

Amazing very informative, from a person who knew nothing of IT to getting very comfortable and confident about the next courses, I would say this is very helpful a new way to learn.

By dulith w

Oct 25, 2018

I like this course and i recommended to anyone pretty amazing course but i don't like using Wikipedia for reading materials if its upload from google professionals i like to read it

By Uruba W

Aug 23, 2018

I really enjoyed this course. I helped me to validate what I've learned over the years and gave me new experiences. I would recommend this course to anyone interested in computers.

By Ever E V R

Mar 3, 2018

It's a very good fundamentals course. Through this course you can have the big picture of the IT role. If you have no experience with IT support, this is a very good place to start.

By Ashley M M

Jan 31, 2018

Perfect for someone who doesnt know much, if anything, about computers! This is also good for people who have had some practice but want to refresh themselves before moving forward.

By Devanshi V

Jun 12, 2024

Great Platform ever to towards uncanny trajectory growth.I'm going to take a new course with coursera but i want my certificate that i had completed technical support fundamentals,

By Joshua C

Jan 24, 2024

I have gained an immense amount of knowledge from this course. I cannot wait to dive deeper into the ever changing technology world and the other courses provided through coursera.

By Mark V

Sep 23, 2023

It was packed with information at a pace that I felt was comfortable. I have a little background that helped, but I believe anyone can succeed in this course if it is their desire.

By Suresh K

Aug 15, 2023

This course is very useful in learning the basic concept of the Technical support role, As you are the person who wants to enter to I.T field then it as recommended one to pursue.