Awesome experience and has even boosted my knowledge and level of IT and its many roles I've now pinpointed out where my overall goal will be in Cyber Security.

Very good instructional concepts. This information helps to build a very strong foundation in understanding computers, software and hardware that makes it work.

I think this course alongside other courses included in this specialization is an awsome place to start for anyone looking to build a career in the IT industry.

This was a very good course to take. It not only taught you the fundamentals but it taught you in a way that kept you focused and interested in each topic area.

Its awesome goung bk in time to hear the basics..refreshes the known-how n bridges the gsps in our knowledge if any.

Way 2 go...CE thnx for bringing this alive.

Brilliant! Easy to understand lessons, broken into yummie-size videos, with fine tests after each sequence. I'm continuing my learning journey, that's for sure!

Much more engaging than some of the other online courses I've taken in the past. I especially like the video lessons and greatly prefer them to endless reading.

I never expected to earn a fee-free certificate from such reputable companies. Thank you Google and Coursera for empowering the less privileged and minorities.

The most interesting thing is the tutors with different passion for IT and the way they present their skills to make us understand is the best thing I learned.

This course did a great job of covering so many topics without ever feeling overwhelming. I'm looking forward to completing the other courses in this program.

Good things I was learned Dear Kindly I can't get a certificate because I have not passport Can you give me it without passport. Thanks Natheer Ahmed Aljunaid

Amazing experience. It was very easy to navigate through everything. They defiantly prepare you for what you need and more. I'm happy with the outcome of this.

It is good for a not-technical user, who is stepping into the IT for the first time. Will help in building great foundational skills for the tech support role.

I found the course very helpful as someone that was in I.T. over 10 yeas ago , this was a great refresher for me, as I get ready to go back to the I.T. field.

I REALLY ENJOYED THIS LEARNING JOUNEY WITH ALL MY FACILITATORS, ALL THIER SPEAKS ARE UNDARSTANDABLE , I REALLY APRECIATED!

THANK YOU GOOGLE.

THANK YOU COURSERA.

The course materials are so helpful, though I cannot grasp all the knowledge at once but I'm glad I will be able to get back to them and read again. Thank you!

Even after working in this field for a few years, the information provided in the course is easy to understand and the instructors delivered it at a good pace.

Very beginner friendly, well organized and comprehensive to give a nice overview of the general skillsets needed to learn for an IT Technical Support position.

Great introduction to the beginning of a new life in computers and tech support. I learned a lot in this course and it is just the first of series of courses.

Thank you my best team for your motivation, I'm glad to be taught by you. I liked the course and it was beneficial for me. It's a pleasure to take it from you.

I really enjoy this course! It is very well structured and covers a lot of technical and softskills concepts that are fundamental for the IT Tech Support role.

This course helps me understand what an IT professional does and I have the necessary foundation to continue learning about this wonderful World of Technology.

The instructors are very good at explaining the material, and although some of it is a bit out of date, I learned the core concepts of introductory IT support.

Great course! Did not expect so much detail! Fully agree with the emphasis on developing soft skills along technical knowledge! Thanks Google! Thanks Coursera!

Being already familiar with IT and have worked in the field. This course exspanded what I knew. I was supprised on how much I was not completely familiar with.