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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4651 - 4675 of 10,000 Reviews for Technical Support Fundamentals

By Deleted A

Feb 1, 2020

I enjoyed this course and if the courses coming up are like this one I will be learning a ton of information. Thank you for putting these courses together

By Ludek V

Nov 28, 2019

The course has been great so far, all the people who are teaching are very nice, smart and professionals and that makes it really atractive.

Thank you all!

By Oladele O

Nov 26, 2019

The lectures were highly educative and delivered in a very simple, easy to understand manner. I can't wait to start on the remaining parts of the package.

By Ramon G D C P J

Nov 17, 2019

Great introduction course! I hope this course is always available as it is a great resource to come back to for constant refresher on the subject matter.

By Melanie R

Nov 4, 2019

Perfect course for a complete beginner. Everything was explained well and I could move at a pace that was comfortable for me and worked with my schedule.

By Frederick E M S J

Nov 4, 2019

This course has taught me so much and I am grateful that I stumbled upon it! I recommend this 100% to any and everyone interested in the IT support field.

By Abeer A Y S A

Nov 2, 2019

There is amazing ,helpful,interesting course , i like all subject on it and all teachers , teachers are simply explain content , thank you for everything.

By Adrian

Jul 17, 2019

Exelente curso, da las bases de lo que se vive un dia a dia de soporte tecnino, y comienzas a aprender un poco de como conectarte a servidores en la nube.

By Jessica D

Feb 18, 2019

I very much enjoyed this course! its details were great and the instructors were fabulous and brought so much to the course. excited to dive into course 2

By Deleted A

Nov 30, 2018

Great course if you are starting on the IT world! Some concepts are basics, but there are lots of cool things that I didn't know about and I learned here.

By Chad S

Mar 14, 2018

A great start to the Google IT Support Engineer course series on Coursera! It is an overview of what is to come, and nothing more and nothing less. Enjoy!

By Derek L

Jan 30, 2024

I little slow and simple as a start but it makes a great entry point for everyone and I can respect that its goal is to bring everyone to the same level.

By Emmanuel V

Oct 7, 2023

Great insight and introduction to IT field! Very pleased with the passion put forth from the staff involved in creating a fun and informative curriculum.

By WEI L C

Jul 4, 2023

Thank you for this. This course served as a refresher as well as provided an updated insight to what I have been doing as my primary job all these years.

By Ebony C H

Jun 22, 2023

Super easy to follow! Directions were clear, details were provided and the additional resources made this course the perfect start to this certificate!!!

By Pa O M

Nov 12, 2022

This course is worth the go on a 100 percent it provides the proper learning materials and very friendly instructors...i thank each and everyone of them.

By Turgut C

Oct 7, 2022

It was a short introduction course to IT, and information given here is not hard to understand. So, it is for everyone who want to learn something in IT

By HECTOR M C T

Oct 4, 2022

Excellent course, I am learning a lot, soo I will become an specialist and I want to work in Google USA, I have a lot for to share and make a great job.

By Damilola O

Aug 29, 2022

I really enjoyed every step of the training. The tutors broke down all the technical details and it was very easy to understand.

I'm glad I went for this.

By Craig “ Z

Jul 25, 2022

This corse has opened my eyes to alot more in the computer world then i alresdy new about . Thank you for giving me the chance too see were this will go.

By Broken

Jul 17, 2022

Great way to learn the fundamentals. The material was easily digestable and the speakers were all great in explaining everything needed to be successful.

By Tarek M M H

May 18, 2022

The first step of understaning the technologies we are living in. It is simple and best way to get you into IT and other further technological knowledge.

By Shauna M

Mar 9, 2022

Great foundations to get started. Many of the presenters were engaging and all provided pertinent information needed to move ahead in this certification.

By Stan W

Feb 26, 2022

Well structured course. Sound advice on customer service would serve well in all circumstances in life.

Enjoyed it, and learned without being overwelmed.

By Shaun K

Feb 16, 2022

It is repetitive if you've been in the workplace for several years, but it does reinforce a good foundation. I highly recommend taking the time to do it.