Everything is very well explained. Having the transcripts to the videos helps since I like to read and review the material after watching the video. The quizzes focus on important points and the organization builds on each skilled learned.

Even though I would rate myself an intermediate user of computers and general IT knowledge, this course made understanding the points that I didn't fully grasp, easily understandable! Can't wait for the next course I take through Coursera!

This course was truly amazing. I love it, and I have so existed that I completed it in almost no time. It´s a great start for someone that wanna continue on a technical role as Customer Support IT or Agent. I strongly recommend this course!

Its a great opportunity to learn with google and i also learnt some things i will not be able to know anymore.I wishing to continue the following courses .............once again thanks for giving me financial aid for studying this course :)

this would be better for someone with no computer background than it was for me. i still picked up a few things i didn't know before and enjoyed the experience. i will continue through the other courses and look forward to more challenge.

The is a must do course! I recommend it to everyone whose goal is to step into the IT support world. The lectures and the approach taken by the instructions in teaching is very outstanding even to someone who learning IT for the first time.

I really enjoyed the various instructors and all their individual perspectives. I also appreciated all of the 'hands-on' practice opportunities using quicklabs. That was the one part that was a bit scary for me but ended up being just fine.

that was very good course for me, i get more new things from this and i am 1005% sure if we follow these kind of courses it will help and train us more and more.

Many thanks indeed from google to arranging these courses for us.

kindest

habibi

This course is one of the best I have taken so far, the speakers of the course are very clear and concise with their presentations, I am very excited to continue with the other courses that I have yet to finish, thanks to all the speakers.

This is an awesome course I liked how actual IT professionals were teaching the course. This course teaches technical aspects of IT support but also customer service skills that are important to develop to be a successful IT professional.

best course from google in it filed, i really learn lots of new things in it field. best course for beginners. i recommend everyone who really want to learn or want to career in it field take this course , its gonna help you out precisely.

I appreciate the way the first course is laid out to give an overview of the field and the major topics to come. It's good to finish and not feel too overwhelmed with what's about to happen and feel like I have some momentum to keep going.

Technical Support Fundamentals is a very important course in the field of IT, it really helped me a lot in my job as a recent graduate with no experience. I strongly recommend it to anyone who wishes to do exceptionally well in IT support.

To those who know nothing, fantastic! I believe that for those who know something, still fantastic! Whether for a introduction or refresher, I highly suggest taking this course. It is fun and I really felt like the instructors were for me.

The content was greatly helpful and superbly presented by great and skilful lecturers. With the knowledge and skills, I have acquired from this course am confident in facing most IT related issues in the field. Thanks, Google and Coursera.

Great Beginner Course!

Lots of information in easily digestible segment. Videos with Subtitles really made it easy to follow along with ideas and concepts. Being able to click a section and have the presenter read it over again was awesome.

I enjoyed going through this course, as doing so helped me to understand what an IT Support Specialist is expected to know. This course also introduced me to many functions of computer language and mechanics. The possibilities are endless!

This was a very helpful introduction to many different technical computer concepts. The instructors were all easy to follow, and things were explained in terms that I could understand. I enjoyed it and I am looking forward to more courses.

Muy buen curso que te enseña las bases para ser un técnico, muy bien explicado incluso para personas que no tienen ningún conocimiento en el área y para las personas que si sirve para reforzar conocimientos e incluso aprender cosas extras.

This course if exceptional for the beginner. It provided information that, as a user, I was not aware was behind the scenes while using computers on a daily basis. It provides a solid foundation to build on for becoming an IT technician.

This course was excellent in structure and pace. Each video was professional yet insightful. I found this course to be extremely fundamental in expanding my understanding of the IT world and will prove beneficially for the rest of my life.

Very helpful course whether you start as a total newbie in this field or just want to review the material for your job. Got to learn many things at your own pace and am now looking at a computer or parts of the computer in a different way.

Very informative. Really helped me learn the fundamentals. I enjoy the fundamental reading that went into the courses at the exact moment I was about to need clarification on something that was talked about or if I needed more information.

Great overview of the basics of IT. I was able to brush up on a lot information I already new, plus it introduced me to a few new areas of IT I had no previous experience with (ie. working with linux). Would highly recommend this course.

This was a fantastic engagement from the GILGIT Baltistan government for their students. I have learned many things in this course & improved my skills. I'm very thankful to the GB government for such a brilliant and wonderful initiative.