This is a great crash course intro to IT Support. A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service. I'm already applying those lessons to my daily work!

Excellent material and course speed. This is my first Coursera course I have ever taken, if they are all similar to this, I would recommend this to friends and family. Thank you Coursera and USO for the opportunity to learn and grow.

Overall, these were good courses that taught me the fundamentals of being a Tech Support.

My only complaint was that there was a quiz in week 6 that asked a question about documentation, even thought the topic had not yet been covered.

Liked the short and easy-to-understand presentations, supplemental reading, and links to external recourses. Some info was outdated. Unfortunately, I ran into some issues/glitches, which could have been on my end. Still liked it much.

Very good course for introducing the basic fundamentals of Information Technology. Even without any prior experience or knowledge about computers you will be able to follow , learn and acquire some new skills without much difficulty.

wide range of fundamental knowledge even for someone who worked with tech his entire life, but putting the correct termanology and fact sheets really cleared up some things i thought may have been different from what they really were.

Excellent Course. The Fundamental support course was very interesting and well organized. The tips on job interviews and resumes are very helpful . They give me an idea of what to expect when applying for a technical support job.

It was pretty straight -forward and engaging. I would have loved it if the explanation on how to calculate the transfer of megabit per second was broken down further and if the example used used gigabyte which is larger than megabyte.

I've had an amazing experience learning all there is to know about IT Support. I believe that I have gained the ability to solve problems that I once struggled with and learned more about other things that could be potential problems.

Thank you so much Google team, root hub and a friend that introduced me me to the program Ubon Marcus. God bless you all and more grace for giving out your services free of charge to those who intend to use their time well. Thank you.

Muy bueno, no sabia mucho de la computación, su historia, como comenzó todo es increíble, luego sus partes, el software, programas y el usuario, la verdad un curso que vale la pena hacerlo, y me dan ganas de continuar con lo que sigue

This course was absolutely wonderful, and I am looking forward to learning more. The instructors were clear in their delivery, which made the modules easy to progress through. The assignments and assessments helped as well. Thanks.

I like this course, especially in the remote lab section, and especially at the end of the course we are given material about soft skills and how to deal with customers, so it is quite complete from a technical and non-technical side.

This course was very informative and easy to navigate thorough. I can always go back and review any of the material I may have a question on and my saved notes and discussion forum will be a big asset as I continue to learn my craft.

a well made, thorough course for an Entry level IT support specialist. It keeps everything simple and gets your feet wet into the industry. offers a foundation of knowledge that can be complimented with as you progress in your career.

I am thankful to Google for providing me such a wonderful learning formal training online experience.

The instructors, trainers technical support and the assessment after every module, ensures is excellent.

i look forward to the next...

This is the best course I have ever taken, these professionals are super they have full command on their field. I will recommend this course to my friends and family members. Now, I can say that seriously I have learned something new.

I think this didn't feel like a total course but It was more like an introduction to the further important courses that I must cover in this Specialization, I learned a lot but not deeply but I got my facts right about the technology.

Very informative, insightful. I feel like they touch all subjects about fundamentals. I would like to see more interaction with what they taught us. Like being able to work in the terminal more, try remote accessing a friends computer

Super informative course. Gives you a lot of information and tests your knowledge thoroughly. More than just an IT support course, this gives you a breakdown of everything that goes on behind the scenes when you use your own computer.

It was brilliant experience. I am new to IT and going through these courses gave me knowledge, insights and practical experiences with examples . I will recommend to everyone interested in IT or having a career change. Thanks Google.

Though this course was a refresher for me, it was good concise info that gave me an entry level credential that I hope will lead to an entry level IT job. I look forward to continuing through the next courses to increase my knowledge.

This course is incredible. The videos are clear and well made. The material is engaging. The supplemental reading helped a lot. Everything was well-paced and fun to learn. I would definitely recommend this course to anyone interested.

I enjoy the lectures. The professor has a good speaking and teaching style which keeps me interested. Lots of concrete math examples which make it easier to understand. Very good slides which are well formulated and easy to understand

I found it very informative and easy to understand. Having the instructional videos last less than 10 minutes is amazing as I have a fairly busy schedule but still completed the course rather quickly. Each presenter was very engaging