Great overview and introduction to Technical Support. I like how it gives a clear picture of the fundamentals and processes of Tech Support. It has opened my eyes to what kind of opportunities are available in the field of IT. Thank you!

This course was very interesting and educational. I now have a better understanding of how different OS work and I especially like the advice given on how to narrow down a problem instead of just rushing in to solve it in a hasty manner.

It was very interesting learning a skill that I only see other people using, and wishing I was in their shoes, solving a problem. I'm glad I took this course; it has given me the zeal to keep learning and to believe in myself. Thank you!

This was a great introduction to the world of computers. All of the information was clear and concise. I currently work in customer service so I look forward to being able to transfer my skills over to a career in working with computers.

This was one ofthe best course till date that i have ever recieved . it really helped me alot to know about the it security personells and how do they perform the task on different instances. I would recommend everyone to do this course.

A very informative course, especially to those like me that only having a small experience doing the repair. Now I can do it in a more technical and effective way and not having issues dealing with difficult scenarios with the customers.

Amazing introductory course. Great content that was easy to understand and follow. The knowledge gained in this course was essential to completing the certificate program. The assignments were very to the point and made concepts clear.

This course gives a very nice in depth look at the basics of technology and IT. I came in with basic to moderate knowledge of computers and technology, but this helped further that know-how. I'm excited to continue with the next courses.

Really enjoyed this course. I was able to watch videos and learn wherever I was at and only had to sit still on my personal laptop for short periods of time. I'm a bit hyperactive and this course allowed me to learn in the way I need to.

Great overview of the fundamentals! I loved the structure of the course, the visuals, and all the different lecturers. Terms and concepts are taken one step at a time and explained very clearly. Excited about starting the next course!

I would recommend this course to anyone trying to get there foot in the door. This course has tought me a whole lot from learning BIOS to building my own computer. This course was awesome and i would 100% recommend this course to anyone.

I am rating 5 star in the early stage of course because I have already found it lucid, knoledgebale, and with a perfect level which matches my needs. It easy to learn from the videos and with quiz I get to think and improve on my skills.

I recommend this course for anyone looking to get into IT and have no background. Really talks about the basics and gives you much needed knowledge that you can use during the interview and day to day operations of an entry-level IT job.

This course was one of the best courses I've ever taken online. The topics are interesting, the educators are nice and not boring to watch and hear. I would totally recommened attending this course if you're pursuing an IT Support role.

This course is well planned, easy to digest, and set up so it can be taken while working and dealing with a family. The instructors explain themselves well. The backup materials are also chosen with thought for the level of the student.

This course provides and excellent overview of the fundamental concepts and best practices involved in a IT Support Professional role. I was very impressed with the relevant, direct and engaging manner in which the course was executed.

It actually spike the desire I had for IT in 2006 when I change to a Computer Science Degree. For personal reasons, I could not finish my degree but with this certificate is bringing life back to my learning process. Thank You Corsera.

Thank you Google!! This course was super easy, very entertaining, and you guy easy to digest all that information by breaking it down to easy bite size pieces. I love this course and your trainers for that! Once again, thank you so much

I really loved the way this course is layed out. I liked how all the instructors really knew what they were talking about and encouraging. Here is to one course down and 4 to go. As they say in Meet The Robinsons "Keep Moving Forward".

This course was really well put together. I have no background in IT and was able to grasp the concepts that were being taught fairly easily through the help of the explanations and examples given. I highly recommend taking this course.

I really enjoyed the learning process and refreshed alot of details from the fundamentals thst missed out. Short, detailfulled, and interesting videos? you took studying and courses to a whole other level! Thanks Google, Thanks Coursera

This is an excellent course and provided me with a lot of experiences online. The major ones were while using lab sessions. It was very interesting to get on to an other remote desktop and to solve the different issues of the customer.

First, let me congrat myself.

I recommend everybody to enroll this course, he will definitely gain some information that you don't hear about before.

Big shout out to Googlers who were really profession and informative.

Thank you so much.

It is a very good course. But, something wrong. Even though I passed the 2 assignments(Create a Folder with Windows and Create a Folder with Linux), the system says I didn't submit and didn't pass. I tried many times but it's not fixed.

MELHOR CURSO DE TODOS!!!!! ESTOU MUITO FELIZ POR TEREM ME DADO A OPORTUNIDADE DE REALIZAR ESTE CURSO!!!! AMO VOCÊS GOOGLE.

BEST COURSE OF ALL !!!!! I AM VERY HAPPY FOR GIVING ME THE OPPORTUNITY TO TAKE THIS COURSE !!!! I LOVE YOU GOOGLE.