Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

2401 - 2425 of 10,000 Reviews for Technical Support Fundamentals

By Ederson F

Jul 14, 2020

O curso é excelente. Há vários temas muito relevantes na área de T.I e pude extrair diversas dicas e conselhos dos professores que também são excelentes. Amei o curso. Obrigado, Coursera e Google por este maravilhoso curso!

By Parijat P P

Jul 10, 2020

This is a great course to learn the IT related stuff. The labs are great tools to play with the resources and solve problems as you are in the real life. I am happy with the course and thanks to Google for all the contents.

By Ramachandraa V

Jun 25, 2020

It is a very cool course to pursue and had a wonderful time an learnt interesting things .

nice told the necessary concepts ,gave the material required to support the learners and achieve the accomplishments and master them

By Kevin C S

May 18, 2020

I thoroughly enjoyed my time learning the basics of IT Technical Support with Google. I recommend this to anyone interested in learning about the fundamentals of IT but would like to do it at their own speed. 5/5 recommend!

By Peter A

Mar 6, 2020

The course has added professional competency with a certification from Google to my achievement as an IT specialist. It's the beginning of greater things to be achieved with coursera. I am absolutely impressed and delighted

By John R

Feb 21, 2020

Really good first course. I do have some extensive experience in the field and am taking the courses to add certifications to that experience. There are many past employees of mine that could have benefited from this info

By DIane K

Jan 30, 2020

Loved this! The learning is interesting, challenging and I love the pace yourself format. All the teachers are great and Labs are so much fun. I learned things I have always wanted to know but didn't think I could learn.

By Forrest F

Nov 22, 2019

It was a really great refresher for some things I already knew, and a little challenging for the "Networking" portion because I am not too comfortable with Networking. I look forward to continuing onto my Course 2 and more.

By Marcin J

Jun 3, 2019

Very good course. I work as operations manager and manage customer support centre so I decided to look into this course to see if there is anything I should improve in my team. I really love the way the course is presented.

By shuaib k

Jul 30, 2023

Overall, the course was instructional and informative while remaining easy to follow. There were nuggets of information seemingly at every turn and this left me encouraged and excited to move forward with the next courses.

By Kirk R

May 22, 2023

I enjoyed this course and looking forward to learn more. It was very interactive and relevant so there wasn't a dull moment and the real life scenarios of how the tutors started in the IT field was very motivating for me.

By Felipe G P S

Nov 8, 2021

Excelente curso! Dá uma excelente introdução a vários aspectos do Suporte de TI. A didática é ótima, e a ideia de você ter um prazo para concluir cada semana do curso é um incentivo a mais para manter o ritmo. Recomendo!!!

By Marcelo V

Apr 17, 2021

Really helped me get a solid foundation on a lot of IT fundamentals. Instructions were clear and concise when they needed to be and detailed when further explanation was required. Instructors were friendly and professional

By Stephanie C

Mar 18, 2021

Very user-friendly with a simplicity to understand the content provided in smaller bites so it is easier to digest. Also, the instructors are engaging, making you look forward to seeing each of them again in later modules.

By Bashir A

Feb 21, 2021

I am really impressed with the material used in this course and the information you've shared it with us it is really another level of education.

I've got more many course online and in campus but I would say this is GOOGLE

By Monique

Feb 7, 2021

Starting is difficult but once you find your inner motivation, you can ride that wave and reach your goals.

This course is the start of something great for my career!

Thank you, Google, and Coursera for making this possible!

By Benjamin P

Jan 19, 2021

Really well balanced, and easy to follow lessons. Delivered by relatable and fun instructors. Anyone with a passion for computers and technology should take this course. I would 100% recommend to a friend or family member.

By Yoelys

Dec 5, 2020

Muy buen curso lleno de experiencia compartida por parte de los instructores así como conocimientos importantes necesarios para trabajar en el mundo tecnológico como especialista de soporte TI, muchas gracias por todo. :)

By Spessivtsev V

Nov 29, 2020

I remembered a lot from my life and learned a lot for myself, got new skills and revealed my mistakes, I learned a new blog thanks to you and it was super, I am glad that you are doing for all of us. I wish you great luck.

By Josh P

Oct 15, 2020

This was a great introduction into this course. Lot's of subjects were covered, but only really on the surface level. I'm definitely looking forward to doing a deep dive into some of these subjects in the upcoming modules.

By Achonye C U

Sep 8, 2020

I.T. Support is the most sought-after job role in the globe - and Google has done one heck of a job of putting this course together. What particularly blows me away is the practical aspect of the course. I totally love it!

By Fahad S

Aug 10, 2020

This is the best course I find on the internet to learn about these topics. Mentors explained the things so beautifully that the bits of knowledge get imprinted on the brain. thank you mentors and google for creating this.

By Larry S

Jul 19, 2020

Really glad I started this, I was on the path to becoming a Web Developer and have since decided to focus my interests in IT. This course really opened my eyes to what I want to become in my role with computers. thank you.

By samih s

Apr 22, 2020

I'm proud of myself after achieving this course there were few pieces of information that I knew it but I refresh them after this course and I learned many new things I will always come back to it to check this information

By Jasim G

Nov 27, 2019

Great course for everyone, because you don't need any IT background to start it. You may only need the English language to start this great course. I will keep going until I get Google IT Support Professional Certificate .