Provides a good background into IT and the base concepts. It might cover info you already know if you're experienced with computers, but it starts with an assumption of little to no prior knowledge of the areas covered.

This is an excellent introductory course into the world of I.T. I think it is balanced in it's approach. Not too cmplex for the beginner and detailed enough for someone with intermediate experience to advance. Well done!

This course was expertly done and provided excellent information regarding the Fundamentals of Techincal Support. I was already interested in this profession and this course solidified my desicion to make that next step.

Excellent program that covers technical support fundamentals in a practical and effective manner. Thank you Google for giving back to your community by providing a number of professional certifications to our community.

A very useful course that is very easy to understand even to someone from non IT background. Good roleplays that made learning very fun. Wrapped up the course with Interview tips and resume building. Overall nice course.

This was a good way to be introduced to the broad scope of IT and for me to get eased back into familiarity with computers after going most of my life without access to one. I look forward to learning more with Coursera.

The course is very amazing and fulfilling... it educates and exposes you to the core of the course especially as it has to do with the current trend in the field of IT and things to encounter while performing an IT role.

Kevin is an excellent presenter. The way he explained everything was down to earth, made it feel like a conversation as oppose to a lecture. The way all the material was presented was straight forward and easy to follow.

It was amazing from module one to the very last one, it is very informative and very easy to follow anybody with a little interest of tech should give it a try, your not going to regret it can't wait what's next more me.

Good introduction to the industry. Quality of video lessons is great. The lab assignments could me more complex, my suggestion is to introduce some optional assignments with greater digfficulty. The lab resources work ok

This program is great. I was able to learn new things I thought I already knew about. I definitely enjoyed every last minute. I wrote down all my notes though. I don't like the note pad or whatever on the user interface.

In this course "Technical Support Fundamentals" I learnt How do I do Software install, Software uninstall in windows and Linux. I learnt how to fixed troubleshooting as well. I am interest to take other class on google.

Great course, I really enjoyed it.

Having already had previous experiences with most of these topics, it was nice to have both a refresher and be able to finish in only a day and a half. Looking forward to the rest of it.

Fantastic course. I highly recommend this course to everyone! The IT Technical Support Fundamentals course is very well done. It has left me so hungry for more and so excited for the next four lessons and a career in IT!

I enjoyed the videos and how they were staggered. I think sometimes taking on so much information at once gain be daunting. By breaking the format down, the time I spent on each video seemed to just fly on by. Thank you.

This course is very useful and the pacing is wonderful for all skill levels. I am very satisfied with my results. This is only the beginning as I will be taking other classes to learn and more skills and build my resume.

Thanks for all the knowledge. I appreciate that the course has different images to explain the items and the videos are short, so you can check it on the way home while travelling, and repeating them as much as you need.

I enjoyed the learning the basics of computers. It was informative and a great way to learn. I am more confident about doing things on my own with my laptop and know I can and will do great going forward with my courses.

the fundamentals of technical support where right on, learning to deal with many different situation on software to oper.sys. to just learninghow to listen to people's problems and how to help and treat them with respect

This was a great course. I learned many new things. There was some kinks with labs, which was frustrating, but I was able to work out the kinks ok. Otherwise, I enjoyed the course and look forward to the next courses.

I really enjoyed learning, all thanks to Google for making it possible for some us here to gain knowledge and enter the into world of IT. The lecturers are on point and very good. I really enjoyed learning.

THANK YOU!!!

This was one of best experience on online learning Technical Support Fundamentals was an amazing course and all the instructors were friendly and well versed in their fields overall this was an amazing experience for me

i recommend this course to everyone , the ease of explanation,and the easy method, with the professionalism in presenting the course materials , thanks for all the team , and i am looking forward to continting to learn

I am loving this program. It really works with my schedule and I am excited for the next class. It is really easy to folow along. As well as take notes to keep me on track within the app. Thank you for this opportunity.

This was a top-notch introduction to hardware, software, operating systems, networking, troubleshooting, and customer service! Thank you. It was a valuable experience and I loved hearing from actual employees at Google.