I have worked in support role many years ago, and was a bit rusty. This course was an excellent refresher, in some cases it filled in gaps in my knowledge.

Great course and I learned a lot. Does not feel like a robot talking to you and all the videos and instructors were very personable and easy to understand!

I am extremely excited by how much I already learned in week 1. Information is laid out in a comprehensive manner that is easily understood and explained.

There are abit of misspelled text on some of the contexts, might require some content editing, otherwise every lecturer was great and very understandable.

I was already familiar with the course material so I can't comment on it's difficulty, but everything was well explained, well organized, and entertaining

I have really enjoyed this course and am ready to offer more courses under Coursera. Thank you to all the Lectures who took me through this Coursera......

Technical Support Fundamentals

is a huge content and i learned alot of all instructors

this is my first step in it support and i will continue

thanks alot

Thank you google for brigin such a great course like this google. I learned lot of things about IT and how I reay for industial working. Thank you again.

This course is very informational & even in these course i learn many things. & also now i, comparision to us before how am i its too much better for us .

It really gives you a good introduction to IT fundamentals, and if you are a bit tech-savvy beforehand, will fill all the gaps existing on your knowledge

This is a very good course for anyone who plans to be an IT support Professional, the learning materials are great and easy to understand. Great job guys.

This course keeps getting more and more exciting to venture through. I look forward to seeing more that is in store for me to learn about the field of IT.

Blown away in my first online learning. It's been interactive, impactful!

I look forward to more amazing experiences on COURSERA.

The COURSERA Team ROCKS!!!

I am extremely grateful for the oppourtunity that I was given to learn from such great minds. The course contents and moudules and delivery were perfect.

I took college courses that couldn't teach me something in 5 months that this course taught me FIRST try in 1 day. Frustrating but also happy! Thank you!!

I had a lot of fun taking this course. It had the necessary knowledge without being too overbearing specially for people who are new to the field like me.

This course it´s full of powerful knowledge, brigns a lot of masive content that could be disperse around the internet in just one course, awesome course.

Brilliantly put together course. I really liked how it was broken down into shorter videos, I found it a lot easier to take in hold on to the information.

this course is amazing. it has challenged me to study more and task my self for task ahead. it has also helped me improve in my daily work responsibility.

Great Course, The content is comprehensible! I learned so much information on iT that I would never thought that I could learn before taking this course.

i am glad to see more accessible for deaf people like me who is interesting in it, looking forward to learn more and get improve before ready for it jobs!

Great refresher in regards to the components of a computer. Great interface for practicing some of the lessons and commands. I would definitely recommend.

I started with zero levels and on completion, I am an expert. Really appreciate and recommend to anyone who would like to become an expert in technology.

This first course is a wonderful introduction to IT Support! It is easy to follow and gives you a basic understanding of the fundamentals of tech support.

I learned a lot in the fundaments of IT. It really helped me determine what I liked and didn't like about the field, so now I'm able to expand it further!