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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4576 - 4600 of 10,000 Reviews for Technical Support Fundamentals

By Mazin A A E

Apr 4, 2021

there are no words that can describe how beautiful this course is

weather you are new or had experience in this field

absolutely this is the perfect choice

By Prosper N

Feb 28, 2021

This is the perfect bedding in space for anyone that aspires to have a career in it. It was informative, Entertaining and the best of its kind. Thank you!!

By Jalil A

Feb 16, 2021

I Lean a lot from this course, and they teach very well that everyone can easily understand what they want to teach us. Thank you for this course COURSERA.

By Glenn P D J

Feb 11, 2021

I think this is an excellent opportunity to learn new skills and further my education. I look forward to the next course and completing the certification.

By Sider B

Nov 4, 2020

Very informative, covers the basics and enforces the importance of customer service when it comes to IT Support. Great jumping off point to begin the Cert.

By Abdul H A M

Oct 30, 2020

This course is very useful and it shows how the field of IT is so diverse and wide. I learned a lot from this course, thank you Google for this opportunity

By Luciano B B

Oct 8, 2020

Puedes aprender muchas cosas, desde como funciona una computadora, hasta poder instalar programas con comandos en Linux y solucionar problemas de personas.

By Bryan A H S

Sep 20, 2020

Muy, pero muy educativo el curos, excelente, bien detallado y dan todas las herramientas basicas y necesarias para desarrollarme como IT Support Specialist

By Mohit S

Aug 19, 2020

I really loved it!!!!! Google is teaching you and making you familiar with what actually happens in the real world. That there is a world out of the books.

By Raghav R

Aug 9, 2020

Great Introduction to IT. Someone with really no knowledge of IT prior to completing this course will surely be hooked and continue with the next courses.

By Anyaorah C C

Jul 2, 2020

This is very good course for IT support beginners, i have learn a lot, Thanks to google and coursera team. your people are wonderful keep up the good work.

By Giovanna L G C

Jun 29, 2020

Excellent course for people that wants to know the basics of IT. I think it helps to build a foundation for people that haven't been involved in IT at all.

By Susannah L

May 18, 2020

More sensitive to gender and race issues than I anticipated. There was even a question about what to do when someone will only speak with the male IT tech.

By Sharia C

May 9, 2020

I am so excited to see what the future holds for me in my role in the big world of IT! This course is the perfect launch pad to start from...thanks Google!

By Willard R S

Apr 23, 2020

The course was very helpful in discussing theory and abstraction in a manner that made it very easy to internalize and apply in the real world environment.

By Erick l d C Q C

Apr 8, 2020

I found the course to be very very helpful and I'm looking forward to studying the other ones

It was truly one of the best online courses I have ever done

By Kawika G

Mar 2, 2020

Very interactive and informational course that goes into detail about the basics of Information Technology, the field, and what to expect when entering it.

By David C

Feb 26, 2020

This course was easy to follow, and navigate. It wasn't too difficult to learn the material, and the people teaching the course made it easy to understand.

By Aly-khan R

Jan 11, 2020

Really great as a foundation to build on, hopefully this is a beginning of my career in IT, its not tough if you put in the time. I did this is a few days!

By Suzie P

Jan 2, 2020

This course is very "down to the earth" compared to other computer science courses offered by universities. Google's practical perspective helped me a lot.

By Mwene M

Dec 24, 2019

Just by completing week one of this course am already having the feeling to jump into the field of IT, i have learnt more and all steps are explained well.

By Syed O Y H

Nov 2, 2019

A Well prepared fundamental course which helps in understanding the IT field of the world today. I would be more happy if basics of MAC OS was taught here.

By Jacob R

Oct 11, 2019

Very good general overview of the various components within IT. Excited to start learning more about these elements and dig into the more in-depth courses!

By Amrit R

May 2, 2018

I was scared to start a course in IT with no background. This course is for anyone who wants to understand the basics of IT and want to start career in it.

By Nick B

Apr 5, 2018

Good teachers from the field itself that explain the material really well. Using good explanations and cases to help you understand the world of IT better.