This is a very good basic knowledge course that will get anyone up to speed in a short period of time if you do the reading and pay attention to the videos.

Very good. Everything is simplified so that those of us who are starting from a very low base of understanding can comprehend, follow and complete the work.

It is perfect for first timers, a little to simple for people with experience but I'm sure the other courses are just as simplified so that is a good thing.

Awesome course. The instructors are engaging and guide you nicely. I've learned quite a bit and I'm looking forward to getting into the rest of the program.

It is actually contributing to my knowledge and all concepts are making sense gradually, without forcing on to each other. Really happy to take this course.

The basic technical support course helps learners understand what parts the CPU configuration includes even though this is a foundational technical course.

The course delivered on everything that was promised. The lessons and labs were practical and full of easy to digest information. Really well put together.

Definitely needs a revision for typos or unclear questions, but ultimately a really good course that allows someone to get a foundation for future courses.

I really loved it! It's very informative and engaging. You'll have hands on assignments, as well as additional reading material. The instructors are great!

Thank you so much google for providing such an interesting & important course for the students who want to learn something out of there passion like me : )

it classes were excellent, excellent tutors, very clear in explanation without any form of ambiguity, i really appreciate the opportunity. God bless google

I enjoyed taking this course and learn alot about Information Technology. Now I am bale to solve or find the root of problem when usince a computer/lapton.

I had an excellent introduction to IT support Fundamentals and I am looking forward to taking other courses as well. Hope this wonderful journey continues.

Great way to format and include all basics included in IT support. Now I have a understanding as to the many areas I can self learn and build knowledge in.

Videos and assessments made my learning journey seamless. The tutors really took their time to make sure i got every term and did well to explain in depth.

I really like this course but I found 2 questions on quizzes that weren't mentioned on previous lessons. Apart from that, the knowledge feels very useful!

The great thing about Coursera is the flexibility. You can learn anywhere, which is better than a rigid campus curriculum.

Thanks Google Team professionals

very good course I really liked it although i was quite familiar with most of the lessons still there were things I learned! thanks to google and coursera.

Awesome course to start if you do not know the basics. It gives you a great overview of the IT world from how it started to how it works in the now world.

Loved this course. Learned a lot of new things like the linux terminal in addition to other already known stuff like how to uninstall programs on windows.

Interesting concept of learning for someone getting into IT. You've made it easy to understand and follow if you come from a background of not experiecne.

Amazing course!!! It truly sets the tone for an amazing career in IT Support. I would recommend the course to anyone interested in the field of IT Support.

Excellent! Content was thorough and well-rounded and felt as if I had a personal instructor. I feel like a pro having completed so much hands on exercises.

This course give good idea about software, hardware and network. who don't belong to technical field can also try this course it is very easy to understand

The 1st module of this course explains in good detail what the fundamentals of technical support really is all about and makes me excited to learn further.