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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TR

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Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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6201 - 6225 of 10,000 Reviews for Technical Support Fundamentals

By Daniel C

Dec 30, 2019

Great Course, fantastic setup and use of technology. I highly recommend this to anyone wanting to expand their knowledge base.

By Jared G

Dec 20, 2019

Its a little on the easy side. Not a ton of information that is new but it does set the groundwork for the rest of the course.

By Emanuel M

Mar 23, 2019

This is a perfect start for those beginners in the IT Field. Being able to receive a basic idea for each major area is a plus.

By Polk, G

Feb 12, 2019

Wonderful platform and proud of the Coursera and Google names. This course has improved my confidence as well as my knowledge.

By sherri H

Apr 12, 2018

This is a great high level course. I would strongly suggest it to all people that are thinking about going into the IT field.

By Gregory N

Mar 23, 2018

Great course. The material was presented well and was easy to understand.

I'm looking forward to continuing the specialization.

By Al N B

Jul 15, 2023

In this course, you will learn a lot about IT if you want to land a job in the IT industry. It can help you with this course.

By Retta A

Jul 9, 2023

I said thank you so much. I learn IT by my interest. Very helpful classes. I will go the next. I am trying to find a job too.

By Mohammad Q S

May 13, 2023

The course is really efficient in the IT field and it encouraged us more to arise our knowledge in the IT fied more and more.

By João T

Mar 31, 2023

For someone like me who doesn't speak english fluently, I could understand everything clearly even playing it in 2x. Amazing!

By Oladimeji L

Jan 24, 2023

This is a thorough and rich fundamental material for the Google IT Support Professional Certificate.

Kudos to the Google Team.

By Amirul A

Sep 18, 2022

Really Helpful and very broad. I really like as this course touch most of the important aspects in IT in a very broad scope.

By Djimatey E

Jul 21, 2022

Perfect course for anyone irrespective of your IT background to become a Hero. Thanks to Google and great thanks to coursera.

By Curtis B

Jul 12, 2022

It's good. Communication is great and you hear different voices. My biggest fripe is the lack of editing. Too many mistakes.

By RODRIGO M S

Apr 7, 2022

Very intersting and fast paced coursed.Enjoyed it a lot and learned several intersting and needed subjects to my current job.

By Mathew W S

Mar 28, 2022

It was a lovely course . i would recommend anyone going to IT to develop himself in the changing world of the IT technologies

By Arnold D

Mar 22, 2022

Great course to start if you want to step into IT and take on IT Technical Support role...which is a starting journey in IT.

By Fathorazi N F

Mar 17, 2022

The material presented is very complete, ranging from hardware, software, networking to troubleshooting and customer service.

By Gator “ G

Mar 14, 2022

Great for people that are not in the IT field, but want to pursue something new! This course gives them the tools to do that.

By Devendraa W

Mar 5, 2022

It was amazing to go through this lovely course all the instructors were awesome and as per my expectations. Happy Learning!!

By Joyce C N G

Feb 7, 2022

I liked the course and actually appreciated how they broke down the details so even a new person to IT is able to understand.

By Mark A

Feb 7, 2022

This course is delivered with precision for basic IT Support understanding. Just the tip of the iceberg, but good foundation.

By Amna S

Jan 29, 2022

I really enjoyed this course! it was super fun to learn and easy to understand. very helpful and has given me more knowledge.

By Babatunde O

Jan 16, 2022

Eextremely nice programm very interesting and engaging. what a great introduction to IT world. what a great time well spent.

By Stacey W

Jan 9, 2022

Extremely educational. I found this to be easy to follow and each teacher did very well with the subject they were teaching.