I recommend taking this course to get the basic knowledge that you will need on your journey to becoming an IT professional. The information is explained very well and reinforced with test quizzes and virtual training. If you take good notes and study you will be well on your way and you can also refer back to the videos.

ก้าวแรกแห่งการเติบโต การเปลี่ยนการกระบวนการขับเคลื่อน. เปรียบดั่ง อาณาจักร คือศูนย์กลาง ทำงานกลไกด้วยจักร เปรียบดังรถ ให้พลังเด้นน้ำมันความร้อนเชื้อเพลิงและพลังานแรงม้า พลังงานไฟฟ้า แบตเตอรรี่ นำพาล้อหมุนขับเคลื่อน เดินหน้า แบบรถพลังงานไฟฟ้าในตอนนี้ ก้าวทันตามเทคโนโลยีและนวัตกรรมยุคสมัยนำพารถไปทิศทางและเป้าหมายถึงเส้นชัย

This program is well structured and makes learning easy. I find the information provided in the course helpful because it challenges you to think critically and apply knowledge based on information learned. This is a great foundation for people trying to get into Information Technology from a different career background.

This was a nice introduction into the world of IT support, although this was more of a refresher for the topics I learned in my computer science classes in high school. This course definitely reignited that passion that I once had in high school for technology and I can't wait to pursue further training in this industry.

I am really happy that I attend this course and gather useful knowledge about Computer hardware, networking, software etc. I really like this course as well as the instructors where they are trying to show us the real scenario about the real problem and tp solve this problem or what are the other solution we can take it.

I really enjoyed the history, tech jargon, virtual machines, and people's experiences in the technology industry. One recommendation I would suggest is that the course quizzes have more critical thinking and matching questions. This would challenge interested users and reinforce learning of the course content. Thank you!

It was a fun course filled with useful information. I got to know the principles of networks and the principles of customer service. It was great. Also, preparing for the interviews was really helpful.

Also there was the hardware section, how to assemble the computer, and of course the Windows and Linux operating systems

Great course and would highly recommend it to not just people interested in a career in IT but also those who might work with computers and want to become more familiar with the inner workings of a computer. The quizzes are not too difficult and the videos are clear and concise, plus the applications are quite practical.

The way the class was taught and with the virtual labs, it has helped me understand the world of IT Support. I do not have experience and only elementary knowledge of IT, but even though its just an intro course, I really feel motivated by it and have picked up new skills with this class. I look forward to the next one.

this is quite good, especially learning the basic fundamentals of IT. for people who have already worked in the IT Industry this is a good review/ refresher. I've learned a lot, especially on interacting with the user/customer since not that very good at talking this gave me motivation to improve on what my weakness .

It was amazing studying this course, the instructors, the planned lessons with assessment and evaluation it was all a beautiful gift. Now i feel confident and energetic to work and seek task related to IT. I would express my sincere gratitude to the entire team Google and Course for providing this wonderful opportunity.

This is the type of course I had been waiting for so long. I thank Google for bringing such a nice course to the new technology learners/aspires like us and giving some support to come in the IT industry. IT has really a broad range to work with, and this course definitely gave me the right pace to move forword with it.

This was a fantastic course. I loved the instructors, the addition of reading materials, and the interactivity available with the quizzes and tests. The course was simple and easy to maneuver. It was great to see how much time the next lesson would take, and everything was organized and made for an enjoyable experience.

At first I thought registering for this track was a mistake, since I have already been 3 years in a I.T. services and equipment support role, nonetheless went on from lecture to lecture. I found it quite a refresher, and I also learned new skills and concepts. My favourite is the Costumer Service course. I LOVED it. :-)

This course is very informative. It has the basics and more technical lessons allowing a person more experienced technically to review those basics and having enhanced understanding of them as well as a wonderful way someone starting from the beginning to gain the understanding needed for Technical Support Fundamentals

CURSO GENIAL, CON EXCELENTES PERSONAS QUE EXPLICAN LO QUE PARECE DIFICIL DE MANERA FACIL Y ENTRETENIDA, COMBINANDO INFORMACION PROFESIONAL, CON DATOS EDUCATIVOS Y CUESTIONES HUMANAS. TODOS LOS EMPLEADOS INVOLUCRADOS SON EXCELENTES COMUNICADORES. RECOMIENDO EL CURSO, SE HACE RAPIDO, SE APRENDE MUCHO, Y SE ENTIENDE TODO.

Great course, i have really learnt alot and wish to continue to learn more. i have a deep passion for IT and i believe this specialisation will grant me the skills to pursure a career in IT support. And help those around me to develop their bussiness with advanced IT infrastructure as well as in thier day to day lives.

This is the very first course of the program but it already gave me so much confidence for the future and more excitement. The instructors were very knowledgeable and their way of teaching made most complex subjects such as the architecture of a computer easy to understand. The four layers were so well covered. Thanks.

If you will take this class, my advice to you is plan ahead, organize your time, and stick to your schedule. ... I have taken at this class so far is the most valuable. ... share our work with other students, thereby creating an environment to learn ... As I reflect on my experience a few important points come to mind.

Really helpful for anybody that has no or little experience with IT, and even if you have some, it's a great refresher. Also helpful as a supplement if studying for other certifications like CompTIA A+. The exercises and quizzes definitely help with retention and I learned a few new things I'd not seen/heard elsewhere.

What an excellent class! Not too short and not too long -- just the perfect amount of everything including videos, readings, quizzes, etc. Coursera has truly redefined online education. I am very impressed. I am very much looking forward to the remaining courses of this certificate as well as more certificate programs.

Even if you have no intention of continuing on for a full IT support program, this should be a basic course for anyone who needs to use a computer as any part of their work and/or home life. Having the fundamentals gives you a much greater appreciation of computers, and will better enable you in their use at any point!

it has been a very complete and enriching course, which has helped me to undertand the technonolical part, the instructor were the most explicit. the only observation i have if it can be improved for the next student is that a laboratory was hit repetedly until they gave me another option and it was very easy ..thanks

This was one of the most insightful and clear courses I have ever taken. I am so happy to have earned my certificate today after the hard work. I took this course very seriously. It is my hope that it brings me a step closer to my dream of landing an IT support job. Great course work and clear and articulate teachers.

Es un excelente curso que permite ampliar los conocimientos respecto a las Tecnologías de la información, ampliando de manera consistente las nuevas tendencias y de forma pedagógica las bases para entender el soporte de las IT. hay que tener una base en inglés, pero no es complicado. recomiendo enteramente este curso.