I must say it's really interesting and very explicit but the videos are not playing well mostly and it result to time wasting. Overall, the course is very informative and helpful

An overview of IT Infrastructure and sysadmin, not as good as the last courses but offers a good general idea of services and technologies used to make things work in any company

This course cruises along as if it is going to be easy, then they hit you with 3-essay type questions that drops you right back into the college days "Finish your paper" ANXIETY!

I would have loved some more hands on practice on this course. Also, so far it has been difficult to network in the forums. It would be nice doing group projects going forward.

it was actually challenging and more confusing sometimes

i had a problem with the quizzes which i answered correctly under 10 minutes but it says time elapsed for some questions

I am very satisfied with the important information provided by this course about the tasks of system administrators and providing the necessary solutions when problems arise

Course was good, the only thing I would have liked to have seen more of is more on hands training through workshops working through scenarios that could appear in the field

Needs more hands on projects or quizzes. I prefer having scenarios such as using the Virtual machine to perform the solutions to these scenarios for more hands on practice.

Great, my feedback is I think this course need add qwiklabs practice to install software for many computers, so learners can solve the last submission without difficulties.

As usual I learned a lot and feel like my journey is just beginning. Ready to start tackling the next cert tomorrow. Oh and thank you to the instructors you are amazing.

It was a good introduction to System Admin and IT Infrastructure services. Possibly provide more examples/scenarios of it being used in small, medium and large companies.

It's good to include more labs and exersices to the Active Directory chapter. I think that you can't cover well this knowledge only with videos and definitions of concepts

Some of the exercises that are listed as optional are good, but need kinks worked out. It'd be nice to see them fully fleshed out and actually implemented into the course.

I enjoyed this course. Lots of great material including the lab work. It was challenging which made me review the material which helped increase my interest and retention.

Very dense and technical course. Took me longer than the previous 3 to complete. Good content covered and I feel more comfortable with directories, services, and servers.

This course was quite good. Minus one star for audio quality - often there was a noticeable discrepancy between left and right channel, esp. annoying for headphone users.

Overall very good overview of System Administration. A good starting point to see what parts of IT may be more to your liking.

Wish there was a lot more hands on stuff.

My only problem was that some of the labs could of had better directions. Those labs were complicated!

In general I thought the course was very good and taught me a lot.

For all courses in the IT Support Professional Certificate, the Text accompanying the lecture videos need to be edited (cleaned up) to comport with the lecture videos.

Could have done a better job with the explanations. Keep it short and sweet,... I've actually had to look for resources from other sites that do a better job with this.

Nice introduction to both open source LDAP and Microsoft Active Directory services, as well as other IT infrastructure ideas. Good presentation and useful lab exercises!

A good intro, but this course needs a Qwiklab to practice what we've learned. (Ideally, an ungraded one, given the rampant problems with the labs in the other courses.)

its a great course and have enjoyed learning and am still learn. The only thing am surprised is that have never received my certificate while am done with the course.

Sometimes it was rather boring and kind of lack practical exercises/labs, but overall is quite useful, at least it can give your suggestions on where to dig further.

Tough but rewarding. A little more time spent on the larger lessons would have been appreciated, you turn over teaching duties to supplemental reading too often.