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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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2501 - 2525 of 10,000 Reviews for Technical Support Fundamentals

By João V

Nov 29, 2020

I really enjoy this course, the IT world is so curious and I'm really excited to explore other courses and other concepts, because I love technology and learn about how they work and interect with them is just amazing.

By Aneddy D V G

Nov 28, 2020

I have so much fun taking this course and learnt a lot of the fundamentals in IT. I am looking forward to find a way I can put into practice all these knowledge and keep studying and learning in this interesting field.

By Alex G

Sep 23, 2020

As an experienced IT Professional I think this course has a lot to offer for newcomers, I really recommend taking the time to take this course and take advantage of the material, videos and reading Im really satisfied!

By murphyjammusashi

Aug 14, 2020

TSF is an awesome intro course to IT work. I learned so much in a very short time, and I look forward to learning more from Coursera and its instructors, who were exceptional. I love the teaching style of the videos.

By Hector B S

Jun 2, 2020

Para personas con conocimiento puede ser bastante sencillo, pero a la vez es emocionante aprender cosas de las que crees tener conocimiento. Además te muestran las experiencias de los profesores y es realmente exitante

By Vincent K

May 21, 2020

I had a blast whereby I was looking forward to every session as the teachers have nice real life illustrative ways to explain concepts

The Cousera architecture us the best as well , I never had issues on the interface

By Mapendano K A

May 16, 2020

How amazing the course was structured! Even if my official language is French, with my limited English proficiency, I have come to manage the entire part on technical support fundamentals. It is an exciting experience.

By Raksha S

Apr 30, 2020

This is an amazing course for anyone interested in IT ! The content is super fun and easy to understand, and the instructors are so jovial and seem easy to connect with! Really looking forward to the remaining courses!

By Sangameshwar K

Apr 27, 2020

i HAVE LEARNT A LOT FROM THIS COURSE, EVEN THOUGH I HAVE ENOUGH KNOWLEDGE ON TECH.SUPPORT

THANK YOU FOR PROVIDING SUCH AN USEFUL COURSE. I WILL DEFINITELY SHARE MY EXPERIENCES WITH MY STUDENTS / COLLEAGUES.

THANKS A LOT.

By Robert S

Jan 21, 2020

Technical Support Fundamentals - This was a great course and refreshed my memory with a lot of different things I had forgotten and needed back into my brain. This course is good for new and beginner IT Support Groups.

By Adam M M

Mar 21, 2018

This course laid the foundation for what an IT Support Specialist may encounter. Through personalized video lectures, hands on quizzes and some real world application I felt it was a great start to the overall course.

By Brad S

Feb 19, 2018

This was a good introduction. Some of the questions were still quite generalized. I've worked in IT for several years and it took me a little thinking to understand these questions because I was being very technical.

By Abrar M

Feb 21, 2024

It's a great certification for beginners. It helped me gain knowledge about fundamentals of IT. I gained a lot of knowledge not just about IT but also about communications skills, problem solving and customer service.

By Subro S

May 30, 2023

Excellent, well laid out content. Easy to understand for someone with no technical background or expertise. I'm impressed with the quality. I would definitely recommend this course to my friends/colleagues. Thank you.

By Sharon E

Jan 20, 2023

This was a great course and extremely helpful for a person coming into the tech world. It was easy to follow and the basics were wonderful, even for a refresher on people who have been out of tech for a several years.

By Marthad M

Oct 16, 2022

An amazing course for those who are interested in diving into an IT career with no priore knowledge about it. Thank you COURSERA and GOOGLE for a wonderful and insightful course. I can't wait to start my next course.

By Ikenna O

Oct 4, 2022

The best fundamentals out there for IT in general. Really enjoyed the journey an the learning process. Thank you to all the teachers for making this course so easy to understand. 100% recommend this course. Thank you

By Brian M

Aug 21, 2022

The training is highly professional, comprehensive and very well structured. It's affordable and has great educational value. This is a great start to start pursuing a career in IT. I'm glad I enrolled in this course.

By RABI S

May 8, 2022

I leanred binary number about behing of computer language,some software skill,hardware part,aplications etc how to work,how handle user ,interview question etc all subject ware so helpfull.Thank you to all instractor.

By MG R

Feb 9, 2022

This course was very informative and well presented the tutors were able to communicate the required information well and brief. i enjoyed my time learning and watching and also the course materials were great. thanks

By Mohammad B

Feb 27, 2021

Great course ! very informative and broken down professionally to deliver the information at ease. Moreover, the videos from the Google team kept me more engaged and enhanced the remote online communication.

Thank You

By Ronna C

Sep 22, 2020

This course has been very good for someone like me who has had little exposure to how software works. I really appreciate the opportunity to learn and I hope that I will be able to successfully complete this endeavor.

By Sanju P

Jun 10, 2020

This course was really very helpful. From this course, I have learned the basics of IT (though I already knew some of the stuff), IT support. I'm really excited to take the next course, and learn morefrom that course.

By Dario T

Mar 19, 2020

This course has really given me the fundamentals to improve my skills in tech. I learned that I need a lot of learning to do but that I am enjoying the process. Highly recommend taking part of this course with Google.

By Shawnie S

Dec 25, 2019

This course was amazing. The way the content is taught was captivating. It kept me interested. With the personal touch added in with everyone's life stories it was motivating for me to continue on. Thank you Coursera!