Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

Filter by:

2776 - 2800 of 10,000 Reviews for Technical Support Fundamentals

By Jenson

Sep 15, 2018

No fluff, contains all the essentials to get you ready for the an entry-level career in IT~

Personally, I love it and highly recommend it to those who are considering to hop-on the bandwagon Y(^o^) Y

By An N

Mar 7, 2018

It was a good introduction so far. I was a bit concerned that the material was going to be "over my head," but the teachers were encouraging and the questions weren't something that need to be stressed over.

By Caitlin L

Jan 31, 2018

Great course, really enjoyed the content and material. Learned quite a bit. There were a few bugs in the labs and quizzes that should be worked out for future class participants but otherwise a great course.

By Shareef S

Sep 14, 2023

AWESOME COURSE! This provided great fundamentals and a great overview of what it would be like as an IT Support Specialist. I also enjoyed Week 6 where it teaches about troubleshooting and customer service.

By Kieran D

Jul 21, 2023

This was an excellent, concise and rounded hands on exposure course to Technical Support Fundamentals. It definitely covered major areas like laptops, desktops and mobile devices. I am happy that I did it.

By Al D

May 28, 2023

This was a very interesting, enjoyable, easy-to-follow, and informative course. It provided me with an excellent introduction to the IT world, so I became excited to learn more and maybe work in this field.

By Kharim R G O

Nov 21, 2022

Es un curso excelente, ya que parte desde lo más básico. Y, si ya se tiene cierto conocimiento, se dan detalles que es bueno refrescar. Todo de una manera dinámica, ordenada e interesante. Muchas gracias :)

By Saqib H

Jun 6, 2022

This is a well-developed course, Anyone unfamiliar wtih computers should definitely take it because even tho I already knew the basics and advanced stuff as well but amazingly I still found some new topics.

By Idara U

May 20, 2022

Wonderful course, easy to learn and follow through. I like all the examples presented, it wasn't a mistake to take this course. I'm hoping to apply all the skills acquire in real life situations, thank you.

By Akshit M

Jan 28, 2022

Its the best course to getting started with IT and learn about how Operating Systems and Computer Network fits best in IT. It also involves guiding through the how variety of great careers IT can offer you.

By Alex D

Jan 14, 2022

The Google IT Support Course is Amazing! Now that I have been introduced to the technical support fundamentals I am eager and excited to start the next courses for the "Google IT Support Course". Thank You!

By Madhurendra K

Oct 26, 2021

This course is really amazing for the Technical Suppor and any computer related field. I'm a Cyber security person and took this course. For this helped me a lot get success in my carrier. Thanks to Google.

By Wilson K

Aug 22, 2021

This is the best course ever. Whether you are an absolute beginner or already in the industries. This course showed some major basic concepts and skill iI meedneed to be successful in the world of ICT. 👏👏

By erol u

Apr 30, 2021

This course provides a very good base for a person who thinks to work in IT support. Topics are discussed and taught in a balanced way. All necessary and fundamental information is given by the instructors.

By Arthur S M

Mar 25, 2021

I really enjoyed going through this course. Although I have been working in support for more than 10 years now, I had a lot of new things to learn and adopt into practice. I look forward to my next course.

By Sagir M S

Jan 28, 2021

This is the very interesting course I have ever seen. This course ignites my passion to learn more about IT. I am sure after completing letter courses I can land myself in a job as an IT support specialist.

By ELENI S

Dec 30, 2020

Thank you very much for this amazing course. It's a great course to start your journey as an IT support specialist and learn the fundamentals in computing. It is great for a beginner and it helped me a lot.

By Alfonso R Z R

Dec 29, 2020

Amazing introductory course, it begins with the history of computers and finishes with troubleshooting, the most amazing part of the course is when the engineer builds up a computer from scratch. Thank you.

By Sengmean M

Dec 10, 2020

The Google's learning program course is very useful for IT learner because it provides real practice with virtual machine on Windows and Debian\Linux interface. We will use both practicing with GUI and CLI.

By Eric H

Nov 1, 2020

Be able to get a legitimate basic understanding of everything, and not just hodgepodge information from videos and self-teaching was very helpful in making sure information I have taught myself was correct.

By Matt N

Oct 26, 2020

Very good intro to the material, appropriate for someone with no background. For me much of the material was review (but I'm not mad about it!) I feel ready to move on to some more challenging subjects now.

By Denish R

Oct 19, 2020

this course was very helpful as everything was explained part by part and i would like to thank all the hardworking employees with google IT support as they did a really great and wonderful job at teaching.

By Emmanuel P

Sep 22, 2020

love how the course is set in a way like individual classes, that allow one to learn in detail.

Also love how in depth they go into each subject will continue to further my education thru here thanks courser

By makesu

Sep 9, 2020

I really like this course. Information is compact, necessary, up-to-date and it was fun to learn. The hard things were described simply and in the way I could understand them without many further questions.

By Justin M

Sep 4, 2020

I learned a lot of useful information and found some very useful links in the supplemental reading. I'm trying to get into the IT field and this broad overview was a great thing to have right off the bat.