The instructors were very knowledgeable and had a love for teaching that was obvious. I have a great understanding of the fundamentals of being in a Tech Support role.

This broke down the behind the scenes of a computer, it was so interesting to see the ins and outs of a system and how it all comes together into a device we can use.

This is my first course in Coursera and I am very happy that I can complete it. Next, I will continue to complete other related courses, thank you all google teachers.

I learned how to access a remote desktop and how to deal with the command line, in addition to how to analyze the problem and find quick solutions for the client

thanks

I really really enjoyed this course with all different topics and all the instructors where very efficient. Thanks a lot and I will take other Google courses for sure.

I've learned the fundamental concept of IT field, It's exciting to learn about computer and technical aspect of it! lecture videos were well taught and well organized.

the best course i have taken since i started working in this world of IT support, i will keep learning and being a nice IT support technician and one day a Specialist.

The course was incredibly helpful as it has been awhile since I researched my IT fundamentals. I'm looking forward to seeing what the rest of the program has to offer.

Excellent introductory course covering a variety of topics. There is enough information presented that I am interested in continuing with the remainder of the courses.

Obrigado Google e Coursera por proporcionar essa oportunidade de levar a educação a tantas pessoas que buscam realizar seus sonhos . E este é só o inicio da caminhada!

The journey of this course is very effective, I never saw an online course this simple and effective. I really want to thanks to all instructors who give me knowledge.

I had a wonderful experience with the course. The lessons were well understood and I feel confident that I will be able to perform the skills expected of me in my job.

This was a wonderful course. I learned many basic skills and deeper skills. I would recommend this course to those who are starting out with their tech support careers

This course gave my brain a nice workout. Navigating Linux was a challenge, but I learned to overcome these difficulties. I look forward to the next set of challenges.

I learnt so much from this course, and I love all the instructors especially Cindy Quach. I highly recommend this course to anyone who wants to take up a career in IT.

I have learned a lot about the IT field even though it is basic from binary and to using the os linux. I'm very interested in the field and the options that it brings.

excellent course but the hands-on labs are buggies and even if I did it correctly still failed or got 50% and had to do it several times before it recorded accurately.

Great introduction. Got me started on my new path to a career in IT. Once I obtain this Certification I'm applying to DePaul to enroll in the online IT degree program.

Great introductory course. A little bit slow paced, but I imagine that is intentional as to ease people that are mostly unfamiliar with these concepts into the course.

This course was a great introduction to IT fundamentals. It was straightforward with prompts to revisit material and helpful resources to add to the video instruction.

Hello everyone This course was amazing in so many area, well organizes with a lot of great information inside the word of Technical support fundamentals .Thank you

The course does a good job of going over the fundamentals. It lays a great foundation to build on for those that are wanting to continue onto more advanced IT courses.

For someone who does not know anything except browsing the web and email, i was able to understand what was being taught. Thank you for making it so anyone can learn.

Very informative course with a lot of basic information on IT to prepare you for the other four courses in the Google IT Support Certificate program. Would recommend.

It was an amazing experience learning new things in the IT world is such an amazing model in this industry im 21 years old and i hope too make IT an everyday thing :)