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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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4101 - 4125 of 10,000 Reviews for Technical Support Fundamentals

By Mahogany C

Feb 2, 2021

This first course was very insightful! Im so happy i made the choice to start my IT learning with Coursera. looking forward to the next course. Thank you team Google.

By Michael T M

Dec 28, 2020

This course was very well done. It allowed me to work from home on my spare time and finish at a great pace. I look forward to taking more courses on here. Thank you.

By Jon M

Dec 11, 2020

Even though I was grew up with all sorts of technology, this introductory course has been paramount in reigniting my interests and making the basics a lot less scary.

By Aaron S

Nov 13, 2020

Very basic intro. The modules are engaging and the videos are very educational. Great way to start to figure out if you are truly interested in IT and related fields.

By matt k

Nov 11, 2020

Well thought and excellent articulated. It gives a good overview of IT Support work and set your mind in the proper direction on troubleshooting and customer support.

By Joann C

Oct 21, 2020

This course has helped me to have a better understanding of what IT support is truly like. From the terms the quizzes and practice labs that we have had and so forth.

By Fabricio R

Oct 4, 2020

Es un gran curso, para quienes vienen empezando en el mundo de IT, al abarcar diferentes temas, impulsa que el alumno quiera profundizar mas en lo que más le interese

By Martha C

Sep 22, 2020

I enjoyed the course and learned a lot. I am new to the world of IT and found this course very interesting and easy to follow. I am excited about the future courses.

By Yasiru U P

Sep 21, 2020

I would highly recommend this course to anyone who wished to be a part of technological and IT fields. Cleverly guided and instructed course. Worth it. Thanks Google.

By Hazel T

Aug 5, 2020

I have enjoyed learning this course, thanks to the support and sharing of information by Googlers. The quizzes are also helpful in checking my knowledge and concepts.

By John S

Jul 20, 2020

I felt that this was a great introductory course and provided a nice refresh of some subjects that I had not covered in a few years. I look forward to learning more.

By shahzad j

Jun 14, 2020

Absolutely loved it. I just knew the basics of computers but this course helped in achieving a ample amount of computer knowledge. Thanks to google an their educators

By Sagar .

May 30, 2020

The best course for anyone who wants to get into the field of IT support, In this course, you will learn almost all of the basic knowledge of the IT support industry.

By DIDI O

May 28, 2020

Great course content. Had major issues with qwik labs that slowed down my progress. Took a while for google to fix it. Lost a week worth of work but its finally dope.

By Troy E

May 18, 2020

These classes are so wonderful if you are looking for something different give them a try because they are so interesting and fun I bet you'll love them I know I did!

By Misty S

May 16, 2020

I just completed this course in about 3 weeks. After completion, I can honestly report that this was valuable information learned both personally and professionally.

By Tracy W

May 6, 2020

The intro to the program was perfect. I learned a lot and i am confident in the skills I have been given. I will continue to work hard and look forward to the future!

By Alyssa H

Feb 28, 2020

This course was extremely helpful in kick-starting my IT Journey. I am happy to obtain the knowledge and certification to be able to add to my resume and life skills!

By Rudy G

Jan 30, 2020

Excellent in every aspect of the course, detail videos and explanations of the computers systems, hardware, users, troubleshooting, and efficiency in customer service

By Melvin E C

Jan 11, 2020

The best course ever! It mixes the theoretical basis of tech support, and also provides you with hands-on practices. It is simply the best course I have ever been to.

By Alexis S

Dec 10, 2019

Very easy course to follow. I will definitely use this as a reference in the future and as something to come back to. Thanks for helping me kick start a course in IT.

By Bogdan S

Sep 23, 2019

I loved it. I knew more then half of the stuff but never even gave a second thought about the parts i didn't know until now. Im really looking forward to this course.

By Ebanez, D

Sep 17, 2019

There is so much to learn and in such a short time. Thank you for enlarging my capacity for understanding IT 101. I appreciate all the content that you've provided.

By Lance B

Feb 4, 2019

Very well structured, and information was easy follow. Learning was made easy by the progression of the assignments. I really enjoyed being able to go at my own pace!

By Ahmad S

Jul 23, 2024

It was really beneficial for foundational knowledge. I was always thinking about how to start in IT and how to find resources. Finally, I found the Google IT course.