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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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4151 - 4175 of 10,000 Reviews for Technical Support Fundamentals

By siddhartha K

Jul 25, 2020

This course helped me to know all the fundamentals to step into the Information technology industry . It made me feel confident in areas where I was lagging behind .

By Jowill F

Jul 17, 2020

Even after being new to this side of tech, I have really enjoyed the basic fundamentals without any doubts.

I will continue this with the motivations Coursera serves.

By Akhlesh K M

Jun 3, 2020

very knowledgeable and job oriented course during this lockdown period i utilize my time on coursera to complete this course

at the end thankyou coursera and google

:)

By Adam W

May 20, 2020

Really, really solid course. Small, bite-sized chunks of data that are easy to process and collectively add up to a well-rounded understanding of the subject matter.

By Abdullakhujaev A

May 16, 2020

It was really interesting to learn from professioanls. All the content have provided me a great experience and understanding of the IT field. Really happy with it!!!

By Tom S

Apr 14, 2020

The information was very well presented and all of the teachers were well spoken and knowledgeable in their field. I look forward to learning more with each of them!

By Robert J B J

Nov 26, 2019

This course was easy to follow. I love how easy it is to stop for a while because life gets in the way but are able to start again once life becomes more manageable.

By SHAYLIN D

Sep 30, 2019

The videos make it very easy to follow and understand, the content is exciting and not dry. Having different instructors also keeps each section new and interesting.

By Deleted A

May 13, 2019

A great way of teaching. I felt like it was easy to grasp the information. Kevin made it easy to understand and use easy language with excitement to keep me engaged.

By Alan D

Jan 10, 2019

This course was very informative. It helped me to understand areas of the internet, the computer, software, and customer service that I didn't understand completely.

By rtalmon87

Sep 12, 2018

Solid course for an introduction. Nicely paced and easily digestible for even the busiest people. I found the motivational interview videos to be very encouraging.

By Zackri “ W

Jul 2, 2024

I feel so much better after completing this first module. I learned a lot of things that I had been wondering for years. These courses are the bees knees, ya dig.

By Lidya R

Jan 25, 2024

Very good introduction to the world of information technology. I learnt about the computer hardware and software, the internet, troubleshooting and customer service

By Guilherme M (

Jul 15, 2023

I was looking for a certificate that could provide me not only a job, but a new career! Technology will open many doors and this course was very important for that!

By Ashraf A

Jun 25, 2023

Thanks Coursera and Google for approving me and i have been learning many things and getting certificate of Technical Support Fundamentals is something big for me,,

By Tireashia T

Apr 8, 2023

The Technical Support Fundamentals Course was very informative for a beginner like myself. It gave me a clear rundown of the basics of computer systems and IT role.

By Ruben F

Jul 16, 2022

I really enjoyed this course. Being someone who hasn't had much experience with computers, this introduction has given me the confidence to seek out more knowledge.

By Michael V

Jul 8, 2022

Very well done course, learned stuff i didn't know about computers before and i feel like i have a better grip on customer service along with basic computer skills.

By Kenneth G

Jun 27, 2022

The way Google has this course set up is amazing. The self-paced and not all crammed in one video makes it easier to digest the knowledge and helps anyone succeeds.

By Peter O

Jan 26, 2022

This course is a good beginner course on the track to becoming an IT Support Specialist. I would recommend this course to anyone looking to start t=in the IT field.

By Saifullah I

Jul 1, 2021

This course is absolutely fantastic, everything about it from the design, to the lectures all speak volumes, great work it it up, many will benefit in so many ways.

By miguel m

Jun 19, 2021

loved it, very great introduction on fundamentals and very captivating, really happy to continue courses to get certified and pursue a job in information technology

By Frederic A

May 22, 2021

Great course! Received some really good information on fundamentals of computers and information technology and I really feel like I'm going in the right direction!

By Olivia

Mar 26, 2021

I have learned a lot of skills in solving various problems. And learned about computers It also learned how we should have to solve problems for our customers well.

By Aisha H

Feb 3, 2021

This has been such a wonderful experience. I am so happy that this program was created and designed for people like me who are interested in making a career change.