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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7751 - 7775 of 10,000 Reviews for Technical Support Fundamentals

By Anand S V

Jun 6, 2021

The course was really interesting and gave an insight into the basics of computer hardware and software.

By Carol B R

Jun 1, 2021

The Technical Support Fundamentals course was quite informative and interesting. I thoroughly enjoyed it!

By Afi M - M H

May 19, 2021

This Course was awesome I have learn many skills in this course. Thank You For the sharing the knowledge.

By Andrey B

Apr 27, 2021

Basics of IT with additional motivational flavour. Loved it, looking forward for other courses by Google)

By Fabio P

Apr 15, 2021

Incredible course! I've revised and lernt many important thing useful for my job and over. Thanks Google!

By Jophin J C

Mar 26, 2021

Very well explained , simple enough for someone like me who comes from a totally different field of work.

By Randal L

Mar 19, 2021

Great Course! I really appreciated hearing about the lives and journies of the folks that were teaching.

By Duc-Toan T

Mar 7, 2021

This was a really great course! It has given me a lot of confidence to study even more into the IT world.

By Dottie T

Mar 7, 2021

I thought it was a good refresher course! The labs were fun, I like the way the lesson were put together.

By Georgi E B

Feb 11, 2021

Very simple explanations. I mostly learned about IT support ethics and some useful customer service tips.

By Sadaddin A

Feb 8, 2021

I loved this course because I have learned something new about IT and troubleshooting. Thank you, Google.

By SOPHIA O O

Jan 27, 2021

The best gift for me since 2008 I was given the opportunity to change my career as IT support specialist.

By Damian F

Jan 14, 2021

I'm happy I started this course, wish I had this exposure 10 years ago, but you're never too old to learn

By Veronica L

Dec 18, 2020

This course will introduce you to IT and show you many different avenues that are available in the field.

By Mohammad K

Dec 17, 2020

I have learned a lot about the IT technical support role. This course is really interesting and engaging.

By Aaron M

Dec 2, 2020

The course was exactly as was advertised. 10/10 would recommend to anyone trying to change their careers!

By Mark B

Nov 24, 2020

A great overview

I enjoyed the course and it turns out I know more about IT than I thought when I started.

By Devesh S

Nov 6, 2020

staff was very good they covered all aspects in time with covering every corner thankyou so much coursera

By Sukhpal S

Nov 4, 2020

Excellent course for those including me who want to start their carrier in IT Support, Technical Support.

By Richard A B I

Oct 31, 2020

Eye-opening to the fun and challenges of Information as it presents itself in a manifold of Technologies.

By Alejandra G C

Oct 27, 2020

muy buen curso, acara muchas dudas si estas empezando o ya eres parte de un trabajo como soporte tecnico

By Alicia H

Oct 14, 2020

It was very informational and will get you to wanting to know more. I can't wait to start my next course.

By Havard G

Sep 19, 2020

This course walk you through the basics of information technology. Get ready for a very informative ride.

By Tehseen

Sep 1, 2020

Great course! Learned a lot about IT and am excited to go out in the real world and apply it as a career.

By pat w

Sep 1, 2020

This course will help give a refresher to someone who knows IT but will also teach someone completely new