If you are coming from an IT background you will find the course too basic, but would be good to brush up your skills and existing knowledge.

If your background is different from IT this course covers everything you need for a starter, will be a pleasant learning trip for you. I highly recommend it

I have become aware of how a computer works and the fundamentals of how it works. I like how a single busy mother such as myself can broaden her learning in a field where there are not any in person contact during a pandemic. I appreciate this program and for the Opportunity Goodwill has given me.

Very informative, they also take it slow enough for beginners. I definitely recommend doing some extra research on your own time, but just to pass this course you really only need the content and supplemental reading they provide. It is nice to dive deeper to get a better understanding, however.

Course is great! Instructions and assignments are explained in great detail, & it will teach you the basics in no time allowing you to feel like a pro. You will learn a lot, & it is a commitment but its definitely worth it especially for anyone looking for a refresher or to learn the basics of IT.

This is a great introduction to the world of IT. It covers all the basics in short digestable lessons. It also gives learners sufficient practice through quizzes, graded assessments and external tools. Another great thing is that it encourages learners to constantly read and seek more knowledge.

I learned about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give us an overview of what's to come in this certificate program.

Great!!! Overall Experience not having a college degree, i was nervous but the knowledge given by these professionals, regular people like you and me. gave me a boost in my confidence an self by challenging myself in a way i did't' think was possible. Thank You Google!!! And Thank You Coursea!!!.

This course was very helpful for me to understand what is IT support means and what fields of knowledge cover in the professional certificate program. It's inspiring and fun to learn and listen to experts and professionals in real IT industry. I hope to follow all the other courses in the program

I really liked how course is structured. Saturation made it easy to get involved and understand what is the topic about.

Only thing, please check supplement materials which you provide in course. There are some sources which fall back to 2015 or 2018. Assume you may add much more relevant sources.

It is a great course for beginners! It provides valuable basic knowledge which everyone should have! It is not only for people who want to be IT support specialist but also for people (like me) who desire to be wise computer consumers as well as upgrading their CV with relevant IT certifications.

The course was excellent. The learning methodology that are applied is very effective, and very comfortable. The instructors are precise and charismatic. The contain of this curse is very valius. Thank very much for make posible that many people to different part of the world access to education.

This course was very informative and worthy. I've learned so many things to help me get to the next step of becoming an IT specialist. I highly recommend this course for any IT beginners or someone who needs a refresher. I am more confident in taking up this role and I thank this course for that.

A great course to learn and remember the fundamentals about Systems, Computer Architecture and more. The part that I really learn was about the customer service that thing is very important, we need sometimes to remember that we work to serve for others and we need to remember that we are humans.

I am very pleased and excited to say that I have really enjoyed learning this module. From the program introduction of IT to the troubleshooting, all the contents, quizzes, and labs were very knowledgeable and easy to understand. I have also assembled a computer. Looking forward to learning more.

This is a great basic course. The instructors do a fantastic job of relating the complex subjects to everyday, understandable language. If you use a computer at all, this course is chocked full of useful information to minimize your frustration with small technical problems. I'm only in week 2

The Technical Support Fundamentals course is very important for IT students. It is a must learn for IT Support learners. this course was very useful for me. Because I understand more and more in IT practices and theories. So now I know more knowledge in IT industry. I'm so very blissfully now.

This is an amazing introduction to IT support. It's a comprehensive overview of the topics and skills that one needs to know in order to be succesful in the field. The instructors are professionals that actively work in positions related to IT. The lessons are well structured and easy to follow.

Great thus far. I have difficulties verifying my ID and I have had trouble getting to my course each time I want to work. I am happy that I was given the opportunity to complete the one assignment that gave me some difficulty initially. I have had a great course. Thanks a million Coursera!

This course really filled in some gaps for me. It also helped to put all that I have learned over the years into order. Finally, it helped me to realize how much more there is to IT and how many more opportunities exist than I previously imagined. I look forward to continuing on this journey.

Thank you so much for this course. It helped me a lot as I try to recall all the information that I've learned in college. This course and the instructors were really informative and clear. It was very interesting and it made me want to study more and dream of working in Google in the future. :)

Easy to follow, clear, and instructive! Initially, I thought that the format of short videos wouldn't fit my learning style but I quickly got engaged to it. Definitely, this course is a very good introduction to some important core concepts and keeps you willing to follow up on the next courses.

This is my first ever course in Coursera! I have an intuition this course is going to shift my career! My school is having trouble with the learning period due to the recent pandemic. But having this course really makes me feel like I have had the best use of time. Thanks to Coursera and Google!

The instructors are knowledgeable and experienced. I can sense their passion for the material and desire to help the student. I have knowledge gaps this course has helped me to fill, i'm glad I found this course, its so exciting I wish I could finish it right away and start the amazing journey.

overall very good. I would have added a vocabulary section to each section before they started talking as it was a little distracting to try to learn that and stay focused on what they were saying. Like still keep the definitions in there, but add another part that is literally just definitions.

I work as an IT Field services technician.

This first course was a great introduction into what IT is. It did not have a lot of information that I wasn't familiar with already BUT that is because I already work in IT. I think this was well built and truly starts from the bottom up. Great course.