One of the best introductory course for IT systems and fundamental knowledge of its architecture which is missed by non-CS degree holder even in post-graduate degree programs. Certainly it provided a robust background in IT support for self, organization and a candidacy for fulfilling job.

I was inpressed about all the stuff I review in this course, but also I was inpressed about the Quicklabs. It was interesting that in this course we used real servers in the cloud. Now, I want to keep learning about it, I want to increase my knowledge in tech, specially in troubleshooting.

A great overview and introduction to the world of IT. It is broken down into easy to digest sections and the language is general enough for a beginner to understand while still being informative. Good balance between the technical aspects of computing and the human element of Tech Support.

At this price,the amount of knowledge Google is providing is Amazing. The course has extremely valuable knowledge,explained very nicely by the guides. The course is designed in a such a pattern that anyone with no prior technical knowledge can undertand the content. Great Quality Content!

This was an incredible course to be apart of and thank you to all the people in these videos that help me to better understand what IT is and what I can do with these skills I've gained, the Course was detailed, organized smoothly, and was very professional. Thank you Google and Coursera!

I learned

The history of computer.

The component of computer.

Networking, IoT.

How to use Linux through Ubuntu-how to use window.

How to use code like sudo apt-get install/remove to install and uninstall a software in Linux.

How to be a great customer service.

How to prepare technical interview.

This course is perfect for anyone just starting in the field of IT Tech Support. It's backed by Google and I couldn't be happier with the Coursera platform. I enjoyed the material, the quizzes and actually found I was immediately able to apply some of these principles to my everyday life.

While I knew most this information it was a great re-introduction to it all, and was packaged in a great, accessible and interesting format with lots of great examples and videos and things to play with. I'm very much looking forward to the next course in the certificate training program!

I had previous experience with tech but thought the learning was great and I definitely was able to learn new ideas and the labs were helpful. My only complaint was the video sound was not synced. I was using Bluetooth earbuds and there was a significant delay that kept distracting me.

Great overview of IT Support Fundamentals delivered in bite size pieces and easy to follow instructions. Also the QwikLabs and virtual machine were useful, hands-on tools in realistic simulations; getting them done enhanced my confidence that I could perform IT support in a real company.

This was a great course that outlined the fundamentals of Technical support and I appreciated the aspects of course. I learned about many aspects of the computer, software, hardware etc. I would highly recommend this course if you are thinking about Technical support or a career in IT.

For an initial course I found it objective, if you read all the proposed documentation will help you, as a student we cannot be content with just what is presented to us, go there and search, get out of your comfort zone, don't underestimate, this is just 1 part of a series of 5 courses.

This course provides learners with technical fundamentals of the computer system along with Binary Code, Customer Support, Linux Troubleshooting, networking, to mention just a few. It is a highly recommended course for anyone interested in venturing into the Information Technology field.

Great starting class, a lot of it was review for me, though there was even more l learn through this class that I did not know, but was very happy to learn. Especially the networking part of the class and the remote into another computer was also where I learned a lot too. Great class!

I love this course! Even though I was already fairly familiar, on a personal basis, with the world of IT, this course was excellent at refreshing what I already knew in a way that wasn't boring and teaching me things that I didn't know. It is definitely worth the time, effort, and price!

It was really good and encouraging for me, I have learnt a lot from this course relevant to IT field even except that now I know that I can have a good job and good carrer without having 4-year degree from university, I really appreciate and thank you so much for all you have done.....

It is a good course for complete beginners. it's easy and flexible to learn and gives a good understanding of the basic concept of computer IT support Fundamentals. you can understand how the internet works how computer interacts with each other and much more aspect of computer history.

I have learned a lot from this course. I really appreciate how each instructor makes concepts really easy to understand.This course has encouraged me to continue learning about IT.I am so thankful that I have completed this course even though I encountered alot of hiccups along the way.

this course is good for begginers but even for expert developers like me haha. i think in life and job of diferent developer is so import to learn diferent knowledge about technologies, the world and technology always chance everyday, for this reason is recomended don´t stop to learning

This course summarizes the basics in a very digestible way. I would very much recommend this course to someone who wants to get to know IT and get started. Also recommended if you know the concepts superficially and want to do a review before getting to the more technical stuff. Thanks!

This is the best Technical Support course I have ever taken, so straightforward and easy to understand. I really enjoy how everything was explained using the most basic example and a clearer understanding for the student. The instructors were really amazing with good practical examples.

Fantastic course! It would be helpful to other students if someone would review the scripts for errors. The translation isn't always very good and is sometimes confusing. Other than that the course was very well built. Great job from someone who has taken college online courses as well.

Excellent introduction to the different areas of knowledge necessary for becoming an IT Support specialist. I had user-level knowledge, but lacked a structured background. This was a great way to find out what I need to know. I'm looking forward to taking further, more in-depth courses.

This course serves as the basic fundamentals of the whole course. Fairly basic stuff, easy to get a handle of, and does a good job setting up or helping you decide if the later courses are for you.

Overall, very excited to continue to the more detailed courses after completing this one.

Having been in technical support in the past I can say that this training, while short, can really bring someone up to speed quickly. This course alone should be the training for most support positions or used in conjunction with already created in house materials to reinforce training.