This course is designed beautifully for beginners. I felt like all the information provided was so simple and broken down for the average person to comprehend. i learned a-lot of cool stuff from this course and hope to continue to do, until i finish the whole thing.

I haven't taken any computer science classes since 1996, so this was a little challenging to figure out at first. But once I got the hang of the online classes it was fun and educational. It's my first course with coursera. I look forward to my upcoming IT classes.

I feel super accomplished. And I have a general sense of how computers work. Their history. How modern technology and the internet have come about, and how IT support professionals hand-hold us through our many problems. I'm excited and nervous for the next courses!

Very professionally made course! It is obvious that the creators of this course made a huge effort. It is so comprehensible and captivating. I really appreciate it and am grateful for giving me this golden opportunity to gain the essential knowledge in the IT world.

Knowledge is power and, as former Learning and Development analyst, I understand this course have content to address the three major learning styles back in my days (visual, auditory and Kinesthetic) . I really think I'm going to stick to this program until the end!

Very good foundation for everything to follow presented in an interesting and easily digestible way. Looking forward to next segments and believe that building-block approach will yield exponential growth in my understanding of network administration moving forward.

Awesome Course! Seriously! It was quite entertaining and enjoyable. Far superior method of teaching that what is currently being used in Universities. That choose your own adventure for the Customer service portion was pure Genius. More of that would be awesome!

The optional quiz for week two could be better clarified. If you do not do it the optional build computer for peer review it makes it look like you have not completed all task and says 9/10 completed when you have actually completed 10/10 and have a 100% in my case.

I am very pleased with the quality content of Technical Support Fundamentals. The proctor is very articulate and presents the information in an easy to understand---non intimidating manner. I am looking forward to learning more with Google IT Support online classes.

The course is very systematic, organized, and easier to complete. I have started studies after a long time and was hesitating but I have find the method of this online course make learning interesting.

Finally, I have completed the first course of the certification.

This a was a great introduction to computers and IT support. There were some challenges along the way but it also allowed me to dedicate more time to read and process the information and really understadn the placement of concepts in the computer, networking realm.

The course was very much from extreme beginner level to advanced level. All the instructors explained real hard topics in a fun and entertainment which otherwise would be explained by the faculties in college in bookish language. Awesome course,Loved it totally..

While most of this is a refresher for me as I have experience with IT (self taught), the customer service part is important and something I do need to work on. Also made me think more how to interact with others, and not just speaking in a bunch of technical terms.

Great beginning course with the Fundamentals of Technical Support. The course instructors style of teaching and they way the present information make it interesting while also giving you reassurance that they want you to succeed in the IT field, no matter the path.

This course was extremely helpful in getting started with my IT career. I enjoyed the instructors, they all had very pleasant personalities, were insightful as well as knowledgeable. I would recommend this course for anyone looking to start a career in IT Support.

This course has taught me a lot about the IT world and how to identify and solve technical issues. I had no prior knowledge about IT and I have learned about the basics, which will help me build my experience and allow me to expand my knowledge in my future career.

Very Recommended Course to the person who wants to learn about Technical Support or the person who wants pivoting their career into an entry-level professional IT role. Very clear explanation about every aspect that we must master in the terms of technical support.

Best online course I have ever taken. The videos are short but informative which really helps in keeping your attention. The test and reading materials help but wish some of the reading materials were updated. Really well thought out and definitely worth your time.

A great course for stepping in the amazing IT field. I think every Computer Science student should take this course. It will make your fundamentals of computing really strong and will also equip you with soft skills to tackle almost every problem in your IT career!

Ótimo curso com bases e fundamentos de suporte técnico. Primeira vez que não preciso aumentar a velocidade do vídeo para que as falas não fiquem enfadonhas e o curso flua. Clareza nas explicações, dinamicidade e vídeos motivadores são grandes qualidades desse curso

My experience is quite exciting i experienced so many things that i know before but not know the concept of it and don't have deep knowledge about that by completing this course i get a good amount of knowledge about it thanks to Coursera and Google for this course

A well organized introduction to the Fundamentals of IT. I started in a different program that was really hard to follow. I'm so glad I ended up here with the brains from Google and the way they organized the material for maximum digestion. I recommend this course.

This is the most exciting course I have ever taken. I never imagined with my small earnings here in Kenya and not being able to take myself to college that I will ever reach this far. I am very grateful to the Coursera and Google team. I want to push more and more.

Technical Support Fundamentals exceeded my expectations, and I feel more confident and prepared to tackle technical issues and provide top-notch support. I highly recommend this course to anyone seeking to enhance their IT support skills and excel in their career.

Thanks for the easy and straight forward teaching style. I appreciate my new and improved IT support knowledge. The experiences shared can be applied to real life and day to day activities and glad to use this knowledge to help solve problems and grant solutions.